جست‌وجوی استاد و پژوهشگر

Aliosha Alexandrovمشاهده پروفایل

استاد

• Marketing
• Consumer Behavior
• Brand Management
• +۴ مورد دیگر

Aliosha Alexandrov is a Professor of Marketing in the Department of Marketing at the College of Business, University of Wisconsin Oshkosh. He maintains an active role in institutional governance through committees including the Technology Steering Committee (2011-present), Globalization Committee (2015-2023), and COB Council (2017-2023), while advising the Marketing Club since 2013. His educational foundation includes a BS from the Technical University of Sofia, Bulgaria, and both an MS and Ph.D. from the University of Memphis (2007). Professor Alexandrov's research spans consumer behavior , brand management , and word-of-mouth dynamics , with notable investigations into brand interestingness, humor in environmental advertising, and retail adaptation to online competition. His work frequently employs contingency frameworks to examine how contextual factors like employment status or environmental uncertainty moderate marketing outcomes. Recent publications reveal a strong focus on digital transformation (QR code adoption, network analysis of WOM) and service management (CRM success, frontline employee concerns), while maintaining consistent exploration of brand-customer relationships across diverse contexts from city branding to event management curricula. As an academic contributor, he serves as a journal article reviewer for major publications and evaluates faculty development grant proposals for UW Oshkosh. His committee work demonstrates sustained engagement with technology integration, globalization initiatives, and business school strategic planning. Professor Alexandrov actively bridges theory and practice through consulting with the Business Success Center since 2015 and shaping curriculum development through his research on value co-creation in event management education.

Desiderio Juan García Almeidaمشاهده پروفایل

استاد

• Entrepreneurship
• Tourism Management
• Knowledge Transfer
• +۳ مورد دیگر

Desiderio Juan García Almeida is a Professor at the University of Las Palmas de Gran Canaria within the Department of Economics and Business Management . His research focuses on entrepreneurship, tourism management, knowledge transfer, and organizational behavior. He actively collaborates with the GIR Business Organization and Management research group and contributes to European sustainability and education initiatives. Research Interests : Entrepreneurship, Tourism Management, Knowledge Transfer, Hospitality Innovation, Organizational Behavior, Family Business Succession, Sustainable Development Collaborations : Extensive work with José Luis Ballesteros Rodríguez , Pedro Manuel Calero Pérez , and others in hospitality, tourism, and business education Publications : Over 73 publications, including articles in high-impact journals like International Journal of Contemporary Hospitality Management and Journal of Knowledge Management , focusing on knowledge dynamics, tourism entrepreneurship, and organizational growth Projects : Involved in Erasmus+ programs for circular economy education and studies on post-pandemic economic recovery in tourism His work bridges knowledge management with entrepreneurial practices , particularly in island economies and the hospitality sector. He examines how education and experience influence business succession and innovation, and how frontline employees drive change through creativity and motivation. His recent articles explore transgenerational entrepreneurship in the Canary Islands and immigrant entrepreneur knowledge in tourism, while earlier works analyze training transfer, communication quality, and Bologna process adaptations in European business education.

Christine Mathiesمشاهده پروفایل

استاد

• Services marketing
• Consumer decision making
• Capacity and revenue management
• +۷ مورد دیگر

Professor Christine (Tini) Mathies serves as Pro Vice-Chancellor, Education at UNSW Sydney. With 18 years at UNSW Business School in roles including Senior Deputy Dean and Associate Dean, she is a recognized leader in marketing education innovation. Current strategic leadership roles Extensive academic background Recognized for educational transformation Her research focuses on services marketing with emphasis on technology integration, consumer psychology, and service experience optimization. Key areas include frontline service robots, humor in service delivery, and consumer decision-making frameworks. Recent publications demonstrate trends in service robotics , humor applications , and crowdsourcing dynamics . These works span 2014-2025 with interdisciplinary connections to psychology, technology, and business strategy. 2023 ASCILITE Innovation Award 2021 QS/Wharton Reimagine Education Award 2011 Australasian Marketing Journal Best Paper Educational leadership includes co-leading UNSW's Assessment and Feedback transformation, with focus on equitable higher education pathways . Her teaching innovations emphasize student-centered approaches and curriculum modernization.

• Strategic Sales Management
• Customer Relationship Management (CRM)
• Marketing Communications
• +۳ مورد دیگر

Thomas E. DeCarlo , Ph.D., is the Ben S. Weil Endowed Chair of Industrial Distribution and Professor of Marketing and Industrial Distribution at the University of Alabama at Birmingham since 2009. He previously served at Iowa State University (1993-2006) and earned his Ph.D. in Business from the University of Georgia (1993) and BA in Accounting from North Carolina State University (1982). Research focus on strategic sales management , customer relationship management , and marketing communications Key methodologies: in-depth interviews , field experiments , and multivariable regression analysis Research Trends : His 15 most recent publications (2015-2025) examine: Salesperson ambidexterity and stress dynamics Consumer suspicion and persuasion knowledge Digital crowdfunding strategies Internal selling process optimization Service ecosystem theory in B2B contexts Scientific Awards : Recognized for outstanding teaching Multiple business impact awards Professional Activities : Served as Interim Department Chairperson (2014-2015) and ID Faculty Search Chair (2020). Actively reviews for journals like European Journal of Marketing and Industrial Marketing Management .

Abhishek Dwivediمشاهده پروفایل

دانشیار

• Brand Extensions
• Customer Equity
• Celebrity Endorsements
• +۷ مورد دیگر

Abhishek 'Abbey' Dwivedi is an Associate Professor in Marketing at the School of Business, Charles Sturt University (CSU). He holds a PhD in Marketing from Griffith University, a Master's in Marketing Management (First Class Honours), and a PGDM in Marketing. His teaching experience spans over seven years across Griffith University, University of Queensland, and Central Queensland University, covering courses like Marketing Strategy, Global Marketing, and Services Marketing. PhD in Marketing, Griffith University (2006-2010) Masters in Marketing Management (First Class Honours), Griffith University (2004-2005) PGDM (Marketing), Central Queensland University (Brisbane) Abbey's research focuses on brand extensions , customer equity , celebrity endorsements , and marketing capabilities , with publications in journals like the Journal of Brand Management and European Journal of Marketing . His recent work explores social entrepreneurship and mental health impacts on frontline workers , aligning with his involvement in the Aspro Workforce Wellness Research Unit and Marketing Research Group . His 15 most recent publications (2005-2025) span brand management , social media engagement , cybersecurity in agriculture , and mental health during crises . Key trends include interdisciplinary work on industrial buyers , consumer-brand relationships , and marketing innovation in SMEs . Scientific Awards & Grants: Best Paper Award (2015) Best Reviewer in Track Award (2015) Better Mental Health Program Evaluation Project (2020) Certificate of Appreciation, Society for Marketing Advances (USA) (2014) Abbey supervises higher-degree research students and serves as a peer reviewer for journals like the Journal of Retailing and Consumer Services . He is also part of the Regional Entrepreneurship Research Group and Regional Work and Organisational Resilience Sturt Group .

Louise Jørringمشاهده پروفایل

پژوهشگر

• Digitalization
• Public Administration
• Workplace Dynamics
• +۴ مورد دیگر

Louise Jørring is a Postdoctoral Researcher at Copenhagen Business School , affiliated with the Department of Organization . Her work focuses on the intersection of digitalization , automation , and frontline work , particularly how professionals maintain meaningfulness in technology-driven environments. Recent Research : Explores automation impacts on frontline workers, digitalization in public employment services, and time-saving technologies in the public sector. Methodology : Qualitative studies and case analyses, often published in leading journals like Social Policy and Administration and European Journal of Social Work . Her publications highlight trends in technology integration within public administration, emphasizing employee adaptation , organizational efficiency , and human-machine dynamics . Collaborations include contributions from researchers at Copenhagen Business School.

Jonas Holmqvistمشاهده پروفایل

دانشیار

• Language Use in Services
• Luxury Marketing
• Service Management
• +۳ مورد دیگر

Jonas Holmqvist is an Associate Professor of Marketing at KEDGE Business School, renowned for his research on language use in services and luxury marketing. He has published in leading journals such as the Journal of Service Research and European Journal of Marketing , with a focus on perceived value in luxury and ethical practices in the luxury industry. He collaborates with world-renowned luxury companies and serves as an editor for the Journal of Business Research special issue on 'Unconventional Luxury'. Recent Publications: His work explores themes like liminality in customer experiences, digital transformation in luxury fashion, traceability in B2B relationships, and cultural dynamics in service ecosystems. Articles often emphasize hedonic escapism , agentic luxury , and value creation in service contexts. Teaching Areas: Marketing, Luxury Services, and Consumer Behavior. His research bridges theoretical frameworks with practical applications for global brands.

• Services Marketing
• AI & Service Robots
• Organizational Frontlines
• +۵ مورد دیگر

Khoa Do (Bin) is an Assistant Professor (UK Lecturer) of Marketing at Royal Holloway-University of London. His research focuses on services marketing (AI/service robots, organizational frontlines) and transformative consumer research (prosocial/sustainable behaviors). He holds a Ph.D. in Marketing from National Tsing Hua University, Taiwan, and has been a visiting scholar at Florida State University, University of Houston, and SolBridge International School of Business. Education: Ph.D. in Marketing, National Tsing Hua University (2017-2023) MBA in Marketing, SolBridge International School of Business (2015-2017) Bachelor's in Economics, Foreign Trade University, Vietnam (2010-2014) Research interests blend experimental methods (field experiments, A/B tests) with text mining and secondary data analysis. His work addresses AI ethics in service robots, consumer sustainability, and frontline service dynamics. Contributions include the 2023 Psychology of Technology Dissertation Award and 2024 SERVSIG Best Dissertation Award. Key awards: 2023 Psychology of Technology Dissertation Awards Honorable Mention 2024 SERVSIG Best Dissertation Award Research trends emphasize human-robot collaboration, empathetic creativity in service roles, and GM food consumption ethics. His articles appear in Journal of Service Research , Psychology & Marketing , and International Journal of Contemporary Hospitality Management .

Anne Reff Pedersenمشاهده پروفایل

استاد

• Public Organization
• Innovation Management
• Organizational Ethnography
• +۴ مورد دیگر

Anne Reff Pedersen is a Professor at the Department of Organization , Copenhagen Business School (CBS), with a focus on public organization, innovation, and healthcare management. She serves as Director of People and Organizing (PnO) and is a research member of the Center of Health Care Management (CHM) and SOC/OBHC . Her work bridges organizational ethnography, narrative studies, and healthcare innovation, particularly examining how professionals, routines, and coordination mechanisms shape public value creation. She currently leads a project on implementing healthcare innovations at Rigshospitalet . Research Interests: Pedersen specializes in public sector innovation, organizational ethnography, and narrative studies with applications in healthcare. Her methodology emphasizes qualitative research and antenarrative frameworks to analyze fragmented organizational processes. Teaching: She teaches core courses in the Master of Public Governance (MPG) program, including leadership of healthcare innovation and public sector change. She also supervises master’s theses and PhD students in everyday healthcare innovation and patient involvement. Publications: Her recent work includes peer-reviewed articles on topics like time-space dynamics in hospitals, collaborative innovation strategies, and narrative approaches to organizational change. She has co-authored key texts such as Denmark’s Master of Public Governance Program and The Oxford Handbook of Healthcare Management .

• Occupational Health and Safety Regulation
• Corporate Crime
• Criminology
• +۴ مورد دیگر

Professor Paul Almond is a distinguished legal scholar specializing in occupational health and safety regulation, corporate crime, and criminology at the University of Reading. His research bridges legal studies, regulatory governance, and public policy with a focus on workplace safety enforcement and societal perceptions of regulation. His research interests center on occupational health and safety regulation , particularly examining the legitimacy of health and safety frameworks since 1960, corporate criminal liability for workplace fatalities, and the intersection of regulatory enforcement with criminological theory. His work critically analyzes public perceptions of safety regulation, regulatory myths in media representations, and the evolving relationship between criminal law and corporate entities. Almond's publication trends reveal a sustained focus on regulatory legitimacy (2015-2022), workplace safety law (2006-2022), and corporate manslaughter legislation (2007-2015). His research spans historical analysis of safety regulation since 1960, contemporary challenges in mental health at work, and cross-disciplinary intersections between criminology and regulatory studies. His major contributions include the 2019 monograph Health and Safety in Contemporary Britain and influential articles in Regulation and Governance , British Journal of Criminology , and Legal Studies . Key projects include longitudinal studies on regulatory legitimacy (1960-2015) and analyses of frontline safety engagement. Notable collaborations include extensive work with Michael Esbester on regulatory history and legitimacy, Richard Horton on mental health law, and Gillian Gray on workplace regulatory engagement.

Christos Koritosمشاهده پروفایل

استاد

• Consumer Psychology
• Marketing of Services
• Advertising
• +۲ مورد دیگر

Dr. Christos Koritos serves as the Associate Dean of Academic Programs and Academic Director of the MSc in Marketing at The American College of Greece (Alba Graduate School of Business). He holds a Ph.D. from Athens University of Economics & Business, an M.Sc. from the University of Stirling, and a B.Sc. from Athens University of Economics & Business. His academic role includes teaching and leading strategic initiatives across multiple master’s programs in Marketing, International Business, and Tourism Management. Dr. Koritos’ research focuses on Consumer Psychology, Marketing of Services, Advertising, and Corporate Social Responsibility. His work explores topics such as customer behavior in hospitality settings, servicescape design, and the impact of rhetoric in advertising. He has published extensively in journals like Tourism Management , Journal of Business Research , and European Journal of Marketing . His consultancy work spans over 20 Greek and multinational companies, addressing strategic marketing challenges. He actively contributes to EU-funded projects and serves as a reviewer for academic journals and conferences. His teaching spans institutions including Alba, Athens University of Economics & Business, and the Greek Open University. Dr. Koritos’ recent research highlights include analyzing customer threats in hospitality, greenwashing in tourism, and the effects of music in service environments. His work bridges theoretical insights with practical applications, emphasizing empirical rigor and cross-disciplinary relevance.

Stephanie Nobleمشاهده پروفایل

استاد

• Customer Experience Management
• Retailing
• Service Marketing
• +۳ مورد دیگر

Stephanie Noble is a Professor in Marketing and William B. Stokely Distinguished Scholar at the Haslam College of Business, University of Tennessee. Her research focuses on customer experience management in retail and service settings, examining factors like frontline employee behavior, loyalty programs, and retailer strategies. She holds a Ph.D. in Marketing from the University of Massachusetts (2001) and prior degrees from Arizona State University. Noble has published in top journals such as the Journal of Marketing and Journal of Retailing , and her work addresses modern retail challenges like AI integration and consumer-robot interactions. Her awards include the 2024 AMA Retailing & Pricing SIG Mentoring Award and the 2023 Lifetime Achievement Award. She serves as Editor-in-Chief of the Journal of the Academy of Marketing Science and has advised doctoral students across multiple conferences. Teaching spans undergraduate to Ph.D. levels, emphasizing marketing research, retailing, and services marketing. Consulting clients include Viking Corporation, Hollywood Casino, and Food Lion. Noble advocates for innovative retail technologies and ethical consumer experiences. Key research themes include in-store technology impacts, consumer privacy concerns, and the future of human-machine collaboration in retail. Her articles explore topics like AI-driven customer efficiency, mobile phone effects on shopping, and the digital divide in prosocial behavior. She actively contributes to academic communities through editorial roles and mentoring initiatives.

Anastasia Nanniمشاهده پروفایل

استادیار

• Marketing Strategy
• Consumer Behavior
• Retail Technology
• +۳ مورد دیگر

Anastasia Nanni is an Assistant Professor of Marketing at Aalto University's School of Business, Department of Marketing. Her research focuses on retail technology, consumer behavior, and service management, with notable contributions in understanding technology's impact on frontline employees, digital signage effectiveness, and music industry collaborations. She holds a Ph.D. and has published in top journals like International Journal of Production Economics and Omega. Her work bridges empirical marketing research with practical applications in service innovation and crisis management. Key research areas include analyzing how in-store technologies influence employee dynamics and customer spending patterns, leveraging text analytics for service quality improvements, and exploring cross-genre collaborations in music. She has contributed to studies on tourism recovery post-pandemic and digital transformation in service industries. Email: anastasia.nanni@aalto.fi Affiliations: Aalto University (current role since at least 2022) Her recent publications (2021–2025) highlight a focus on technology's dual-edged role in retail environments and its implications for both customers and service providers.

Achilleas Boukisمشاهده پروفایل

دانشیار

• Branding
• Technology-Enabled Marketing
• Employee-Customer Interactions in Service Industries
• +۴ مورد دیگر

Achilleas Boukis is an Associate Professor in Marketing at the University of Birmingham's Birmingham Business School. With a PhD from Strathclyde University (2014) and a PGCert in Higher Education (2015), he focuses on branding, technology-enabled service interactions, and employee-customer dynamics in hospitality and sharing economy contexts. His work appears in top journals like Tourism Management , Journal of Business Research , and British Journal of Management . PhD: Strathclyde Business School (2014) PGCert: University of Sussex (2015) MSc: Athens University of Economics and Business (2008) BSc: Athens University of Economics and Business (2005) His research examines value creation in service interactions and branding strategies for blockchain technologies. Recent work includes NFT classification frameworks, employee social media impact on service performance, and customer threat dynamics in hospitality. He collaborates with institutions in the UK, Australia, and the US. Scientific achievements include: Highly Commended Award (Emerald/EFMD 2014) BAFTA 2014 Honourable Mention Active in curriculum development and online education, he supervises PhD/DBA students while integrating service-dominant logic into teaching methodologies to foster critical thinking and global collaboration.

Thorsten Gruberمشاهده پروفایل

استاد

• Service Management
• Customer Feedback Analysis
• Employee Well-being
• +۵ مورد دیگر

Thorsten Gruber is a Professor of Marketing and Service Management at Loughborough University, where he also serves as Director of the Centre for Service Management. Prior to this role, he was a Senior Lecturer at Manchester Business School. He holds a PhD and MBA from the University of Birmingham. His research focuses on service failure and recovery, frontline employee well-being, customer feedback dynamics, and service robotics. He has also held prestigious visiting positions, including the Anne-Marie and Gustaf Ander Foundation Visiting Professorship at Karlstad University (2015–2017). Gruber’s research interests span transformative service research, complaint management across cultures, and the impact of positive customer feedback on employee well-being. He has presented globally at leading conferences and published in journals like Journal of Service Research and Journal of Marketing Management. His work has been recognized with awards such as the Emerald Literati Network Awards and the Journal of Service Management Robert Johnston Award. His academic contributions also extend to pedagogy, including winning nominations for Teacher of the Year and Researcher of the Year. Gruber co-founded the Centre for Service Management in 2013, fostering interdisciplinary research in service excellence. His recent studies explore AI-driven service accountability, health-seeking behaviors in rural settings, and the ethical integration of service robots. Education : PhD and MBA from University of Birmingham Awards : Multiple Emerald Awards, methods@manchester Competition Winner (2009), Academy of Marketing Research Initiative Award (2008) Key Research Themes : Service Recovery, Customer Feedback Analysis, Employee Well-being, Transformative Service Robotics