معرفی
Stephanie Noble is a Professor in Marketing and William B. Stokely Distinguished Scholar at the Haslam College of Business, University of Tennessee. Her research focuses on customer experience management in retail and service settings, examining factors like frontline employee behavior, loyalty programs, and retailer strategies. She holds a Ph.D. in Marketing from the University of Massachusetts (2001) and prior degrees from Arizona State University. Noble has published in top journals such as the Journal of Marketing and Journal of Retailing, and her work addresses modern retail challenges like AI integration and consumer-robot interactions.
Her awards include the 2024 AMA Retailing & Pricing SIG Mentoring Award and the 2023 Lifetime Achievement Award. She serves as Editor-in-Chief of the Journal of the Academy of Marketing Science and has advised doctoral students across multiple conferences. Teaching spans undergraduate to Ph.D. levels, emphasizing marketing research, retailing, and services marketing. Consulting clients include Viking Corporation, Hollywood Casino, and Food Lion. Noble advocates for innovative retail technologies and ethical consumer experiences.
Key research themes include in-store technology impacts, consumer privacy concerns, and the future of human-machine collaboration in retail. Her articles explore topics like AI-driven customer efficiency, mobile phone effects on shopping, and the digital divide in prosocial behavior. She actively contributes to academic communities through editorial roles and mentoring initiatives.
