جست‌وجوی استاد و پژوهشگر

Sunil K. Singhمشاهده پروفایل

استادیار

• Marketing Strategy
• Sales Management
• Service Marketing
• +۳ مورد دیگر

Sunil K. Singh is an Assistant Professor of Marketing in the Department of Marketing at the College of Business, University of Nebraska-Lincoln, holding this position since 2017 with active involvement in research, teaching, and university service. Education: Ph.D. in Marketing, University of Missouri-Columbia, 2017 MBA in Marketing, Xavier Labor Relation Institute, India, 2005 B.Tech in Mechanical Engineering, College of Engineering and Technology, India, 2001 Dr. Singh's research centers on marketing strategy implementation at customer-firm interfaces, interpersonal influence in sales , and managing frontline service interactions . His work integrates empirical modeling and text analysis to decode verbal/nonverbal cues in service encounters, with significant contributions to understanding business-to-business negotiations and sales query resolution. His methodological rigor bridges theoretical frameworks with real-world sales and service operations challenges. His publication trajectory in premier journals including Journal of Marketing, Journal of Marketing Research, and Journal of the Academy of Marketing Science reveals consistent focus on frontline employee-customer dynamics, influence tactics in digital negotiations, and problem-solving mechanisms in service contexts. Notable recognitions include: Faculty Research Award (2021) Emerging Scholar Research Award (2018) OFR Symposium Young Scholar Award (2017) Shelby D. Hunt/Harold H. Maynard Award Finalist (2021) Multiple dissertation awards including AMA Sales SIG Competition Winner (2015) Dr. Singh mentors graduate students through Master's committees and comprehensive exam reviews while teaching Managerial Marketing at graduate level and Market Research at undergraduate level. His service extends to editorial review roles for top marketing journals and active participation in University Faculty Senate since 2021, reflecting deep institutional engagement beyond his five years of prior industry experience in service operations.

• Service Recovery
• Creativity in Services
• Service Innovation
• +۷ مورد دیگر

Cristiana R. Lages is an Associate Professor at the School of Economics and Management, University of Minho, Portugal. She previously held academic positions at the University of Reading (UK), Loughborough University, University of Leeds, and visiting roles at institutions like National University of Singapore and University of Cambridge. Her research spans service recovery, creativity in services, international marketing, and AI applications in customer engagement. PhD in Marketing from Warwick Business School, University of Warwick (UK) Habilitation (Agregação) from University of Minho Research Interests focus on service innovation, frontline employee behaviors, E-WOM, and marketing strategy adaptation. Her grant-funded work (e.g., EUDOKMA Marie Curie, Fundação para a Ciência e a Tecnologia) explores service recovery dynamics and organizational learning. Peer Review : Active reviewer for Journal of Business Research , European Journal of Marketing , and others. Collaborations include institutions in Europe, the UK, and Asia.

• Marketing Strategy
• Sales Strategy
• Marketing-Finance Interface
• +۷ مورد دیگر

Ashish Sharma is an Assistant Professor of Marketing at the Walton College of Business , University of Arkansas , specializing in Marketing and Transportation . He joined the faculty after serving as an Assistant Professor at the Belk College of Business, University of North Carolina, Charlotte. Education: PhD in Marketing, Terry College of Business, University of Georgia His research focuses on marketing and sales strategy , marketing-finance interface , innovation , and digital marketing , with particular emphasis on B2B relationships and relationship marketing . His work bridges strategic decision-making in sales with regulatory focus theory and explores how network asymmetries impact firm performance. The 11 most recent publications highlight a diverse range of interests: from marketing-finance integration and B2B dynamics to environmental science (e.g., microbial degradation of microplastics) and social media analytics . Notable themes include customer engagement , brand trust , media literacy , and strategic alliance networks . Scientific Awards: American Marketing Association Sales Education Foundation Awarded multiple grants and accolades, his research has been published in Journal of Marketing , Journal of the Academy of Marketing Science , and European Journal of Marketing . While the summary does not explicitly mention labs or teams, his work engages interdisciplinary methodologies and industry partnerships.

Samuel Aryeeمشاهده پروفایل

استاد

• Strategic Human Resource Management
• Services Management
• Organizational Justice
• +۴ مورد دیگر

Professor Samuel Aryee is a Professor of Organisational Behaviour and Human Resource Management at Surrey Business School, University of Surrey. He joined the institution in November 2016 and currently serves as Director of the Doctoral Programme. Prior to joining Surrey, Professor Aryee held faculty positions at the National University of Singapore, Hong Kong Baptist University, Aston University, and King's College London, where he also served as Director of the Doctoral Programme at both Aston Business School and KCL's School of Management and Business. Professor Aryee earned his PhD and MA from McMaster University and BA (Hons) from University of Ghana, Legon. His extensive academic career spans multiple continents, reflecting his expertise in cross-cultural organizational behavior. Professor Aryee's research focuses on several key areas in organizational behavior and human resource management. His primary interests include: Strategic Human Resource Management and High-Performance Work Systems Services Management and Customer Service Performance Organizational Justice, Workplace Trust, and Employee Voice Work-Family Interface and Family Supportive Work Environments Workplace Safety and Employee Well-being Cross-cultural organizational behavior and leadership His research examines these topics through various theoretical lenses including self-determination theory, social exchange theory, conservation of resources theory, and psychological ownership frameworks. Professor Aryee's work often investigates the mediating and moderating mechanisms that explain how organizational practices and leadership behaviors influence employee attitudes, behaviors, and performance outcomes. Professor Aryee's extensive publication record demonstrates a consistent focus on understanding the links between human resource practices, leadership, and performance outcomes at multiple levels of analysis. His research frequently examines how psychological mechanisms such as need satisfaction, psychological empowerment, and psychological ownership mediate the relationships between organizational practices and outcomes. His work spans various industries including banking, hospitality, and public service sectors across multiple countries. Professor Aryee has served as Associate Editor for the Journal of Occupational and Organizational Psychology and Human Relations, and on the editorial boards of prestigious journals including Academy of Management Journal, Journal of Applied Psychology, Human Relations, Journal of Management Studies, and Management and Organization Review. As Director of the Doctoral Programme at Surrey Business School, Professor Aryee plays a significant role in mentoring and guiding PhD students through their research journey, contributing to the next generation of organizational scholars.

Bulent Mengucمشاهده پروفایل

استاد

• Multilevel Research Methods
• Sales and Sales Force Management
• Frontline Service Employee-Customer Interface
• +۵ مورد دیگر

Bulent Menguc is a Professor of Marketing at the Leeds University Business School, University of Leeds. He holds a Ph.D. from Marmara University (1994) and has held academic roles at institutions in New Zealand, Australia, Canada, England, and Turkey, including serving as Chancellor's Chair for Research Excellence at Brock University. His research focuses on multilevel research methods, salesforce management, frontline service dynamics, and market-focused strategies. Key research interests include customer-employee interfaces, analytics readiness, and strategic export marketing. He has published in top-tier journals like the Journal of Marketing and Journal of Marketing Research , earning recognition as one of the world's most influential scientists (2020). His editorial roles include Associate Editor for the European Journal of Marketing and editorial board memberships in leading journals. His work emphasizes the link between organizational structures, employee behavior, and customer outcomes. Notable contributions include studies on conflict resolution in service contexts, the role of analytics in firm performance, and the impact of managerial strategies on export ventures. He has held administrative leadership roles, including Head of Department at Leeds and Dean at Kadir Has University. Awards include his 2020 inclusion in the top 2% of global scientists. His research bridges theoretical frameworks with practical implications for enhancing service quality, employee engagement, and strategic decision-making in dynamic markets.

• marketing communications
• marketing research
• communication activity
• +۳ مورد دیگر

Ekaterina Artyushina serves as an Associate Professor at the Higher School of Economics (HSE University) at the Nizhny Novgorod campus, where she is affiliated with the Faculty of Management and Department of Marketing. She has been with HSE University since 2016 and serves as the Academic Supervisor for the Digital Marketing program. Her academic credentials include Candidate of Sciences (PhD equivalent) earned in 2007 and an undergraduate degree in Business Economics and Management from Nizhny Novgorod State University of Architecture and Engineering. 2011: Associate Professor title awarded 2007: Candidate of Sciences (PhD equivalent) from Nizhny Novgorod State University of Architecture and Engineering 1999: Degree in Business Economics and Management from Nizhny Novgorod State University of Architecture and Engineering Professor Artyushina's research focuses on contemporary marketing challenges in the digital age, with particular expertise in marketing communications, marketing research, and masstige marketing strategies. Her work examines how digital transformation affects consumer behavior, brand communication, and marketing channel effectiveness. She has published extensively on topics including digital communication channels for cosmetic brands, user experience on internet platforms, and the application of masstige strategies in the Russian market. Her recent publications (2020-2025) reveal a clear research trajectory focused on digital marketing transformations, with increasing attention to platform economics, EdTech branding, and pandemic-era business adaptations. The publications demonstrate methodological diversity, combining empirical consumer research with strategic marketing analysis, particularly examining how traditional marketing concepts adapt to digital environments. Professor Artyushina teaches multiple marketing courses across HSE University's programs, including Marketing, Marketing Communications, Marketing Research, and Marketing: Integration, Interaction, Promotion. Her teaching spans bachelor's, master's, and minor programs, reflecting her ability to adapt marketing education for different academic levels and disciplines. She has consistently taught these courses from 2020-2025 across multiple academic terms, demonstrating her commitment to marketing education at HSE University.

Robert Huy Gipمشاهده پروفایل

استادیار مهمان

• Human Resource Management
• Organizational Behavior
• Leadership
• +۳ مورد دیگر

Robert Huy Gip is a Visiting Assistant Professor and ACES Fellow at Texas A&M University's Department of Hospitality, Hotel Management and Tourism, situated within the Conrad N. Hilton College of Global Hospitality Leadership. His academic work bridges rigorous research with industry实践, informed by over eight years of professional experience in hospitality, hotel, and events management. Education: B.S. Interdisciplinary Studies, University of Central Florida (2016) M.S. Hospitality and Tourism Management, University of Central Florida (2018) Ph.D. Hospitality Administration, University of Houston (2023) Research Interests: Dr. Gip focuses on human resource management, organizational behavior, leadership effectiveness, and employee health/well-being. He explores topics like leadership diversity, workplace mistreatment mitigation, and the intersection of technology (e.g., service robots) with human resources in hospitality settings. His work emphasizes practical applications for improving service industry operations and employee well-being. Awards & Recognition: Phi Beta Delta Honor Society (2023) 2022 Best Paper Award in The Service Industries Journal (co-authored) Professional Contributions: Dr. Gip serves on the editorial board of International Journal of Tourism, Culture & Communication and reviews for top hospitality journals. His research has been presented at numerous academic conferences, advancing discourse on modern hospitality leadership and employee dynamics.

Ed J. Nijssenمشاهده پروفایل

استاد

• Marketing Strategy
• Entrepreneurial Marketing
• Sales Organization
• +۵ مورد دیگر

Ed J. Nijssen serves as Professor of Technology Marketing within the Innovation, Technology Entrepreneurship & Marketing (ITEM) group at Eindhoven University of Technology's School of Industrial Engineering. His academic leadership spans strategic sales and marketing for radical innovations, with significant contributions to entrepreneurial marketing frameworks. His educational foundation includes a PhD from Tilburg University, complemented by visiting professorships at Michigan State University, New York University, and Bocconi University. He has conducted executive training globally at institutions including Fudan University and the Swedish School of Economics. Primary research domains: Servitization (solution-based business models), sales organization dynamics, and innovation in service frontline operations Secondary interests: Brand advocacy mechanisms, self-service technologies, and marketing/sales-R&D interface optimization Current focus: Organizational culture transformation required for successful servitization implementation His publication portfolio shows consistent output evolution toward digital transformation themes, with recent emphasis on human-robot collaboration in service environments (2023-2025), solution selling frameworks (2024), and B2B branding methodologies (2024), reflecting industry's shift toward integrated product-service ecosystems. Best Paper Award, International Marketing Track (2011) Best Paper Award, Research Method Track AMA Winter Marketing Educator's Conference (2010) Highly Commended Award, Robert Johnston Award (2017) As active supervisory committee member for 118 student projects, Nijssen directs major research initiatives including SYNERGIA (€1.76M EU-funded agricultural innovation project running through 2027) and SMART-SPACE (completed 2022). His industry engagement manifests through executive education programs with Link Magazine and consultancy for Wageningen University's professorial appointments committee. Nijssen co-leads the ITEM research group's work on the Brabant Center of Entrepreneurship, focusing on technology commercialization pathways and solution-based business model innovation through interdisciplinary collaboration with engineering and computer science faculties.

• Marketing Technology
• Customer Loyalty
• Augmented Reality in Marketing
• +۵ مورد دیگر

Professor Jacobus de Ruijter (also published as Ko de Ruyter) holds multiple prestigious academic positions including Professor of Marketing at King's Business School, King's College London, Professor of Responsible Marketing Strategy at the University of Amsterdam, and Adjunct Professor at the School of Marketing, UNSW Business School, Australia. With an extensive publication record spanning over three decades, he is a leading scholar in marketing, particularly in the areas of customer loyalty, responsible marketing strategy, and the impact of technology on organizational frontlines and social media. His research interests center around Marketing Technology, Customer Loyalty, Augmented Reality applications in marketing, Service Marketing, Social Media Marketing, Responsible Marketing, Consumer Behavior, and Digital Transformation. Professor de Ruyter's work demonstrates a clear evolution from traditional marketing studies to cutting-edge research on AI, augmented reality, and the metaverse in consumer contexts. His recent publications (2022-2025) show a strong focus on how emerging technologies transform customer experiences and service delivery. Professor de Ruyter has published extensively in flagship academic business journals including the Journal of the Academy of Marketing Science, Journal of Marketing, Journal of Consumer Research, and Management Science. His research has significant practical implications for businesses navigating turbulent economic times and rapidly changing marketplaces. He has received notable recognition including a lifetime achievement award from the American Marketing Association for his leadership in the academic research community. Life-time achievement award from the American Marketing Association Professor de Ruyter bridges academic research with practical business applications, working closely with decision-makers in both private and public sectors. His expertise in translating fundamental marketing principles into actionable business strategies has made him an internationally renowned speaker at business events and conferences. His research demonstrates how state-of-the-art innovative technologies can be leveraged for business performance and transformation, with particular attention to the societal and practical relevance of marketing research.

Jenny Leeمشاهده پروفایل

مدرس ارشد

• Services Marketing
• Consumer Psychology
• Applied Marketing Sciences
• +۴ مورد دیگر

Jenny Lee is a Senior Lecturer at the University of New South Wales , affiliated with the Business School and the School of Marketing. Her research and teaching focus on services marketing, consumer psychology, digital marketing, and customer-centric innovations. Education PhD in Marketing, Texas A&M University Master of Human Resource Management, University of Houston Bachelor of Science, Purdue University Bachelor of Science, Ewha Womans University Research Interests : Dr. Lee specializes in services marketing and management, consumer psychological behavior, applied marketing sciences, and digital marketing. Her work explores emotional responses in tourism and festival contexts, humor in service environments, and the intersection of customer satisfaction with broader financial outcomes. Publication Trends : Recent articles analyze bicultural motivations in pro bono services, humor’s impact on healthcare employees, intertemporal consumption during inflation, and customer satisfaction’s role in financial markets. Sub-fields include festival marketing, structural equation modeling, and crisis emotion management. Scientific Awards : Non-professorial Research Achievement Award (2013) UNSW Strategic Research Awards (2011-2014) Best Paper Awards at Annual Paris Conference (2012), American Business Research Conference (2011), and ANZMAC (2010) Grants and Supervision : She has secured multiple grants, including funding for analyzing customer satisfaction impacts on financial markets and social media influencer authenticity. Supervision areas include digital marketing and consumer behavior.

• Global Marketing
• Digital Transformation
• AI and Human Intelligence Interface
• +۷ مورد دیگر

Seigyoung Auh is a Professor of Global Marketing at the Thunderbird School of Global Management, Arizona State University, and a research faculty member at the Center for Service Leadership. He holds a Ph.D. and MBA from the University of Michigan's Ross School of Business and a BBA from Yonsei University, South Korea. Education: Ph.D. in Business, Ross School of Business, University of Michigan MBA, Ross School of Business, University of Michigan BBA, Yonsei University, South Korea His research focuses on AI-human interface in marketing, digital transformation's impact on customer behavior and sales management, and improving employee-customer interactions. Key areas include analytics readiness, customer participation, and sales force dynamics. Dr. Auh has authored over 100 peer-reviewed articles in top journals like Journal of Marketing , Journal of Marketing Research , and Management Science . He serves as Associate Editor of the Journal of Service Research and holds editorial roles in multiple journals. His work has been featured in Harvard Business Review and Sloan Management Review . He teaches in Thunderbird’s MAGAM, MGM, and EMGM programs and has advised global firms like Samsung and Hyundai. Previously, he co-directed the CEO franchise program in Korea and worked as a marketing scientist before academia. Awards: Best Reviewer Award for Journal of Service Research (2013) Grants & Editorial Roles: Extensive editorial contributions and grant-funded research in service leadership and marketing analytics. His research labs and teams focus on AI-driven marketing solutions, digital transformation strategies, and service innovation.

• Services Marketing
• Value Co-Creation
• Customer Experience
• +۴ مورد دیگر

Treasa Kearney is a Senior Lecturer in Marketing at the University of Liverpool Management School and currently serves as Director of Education for the Marketing group. She holds a PhD in Marketing from Technology University Dublin (TUD) and a Post Graduate Diploma in Teaching and Learning from Keele University. Her research focuses on Transformation Service Research (TSR), value co-creation, and customer service experiences, with applications in food poverty, conflict contexts, and higher education. She teaches modules including Marketing Research, Contemporary Retail Environment, and Services Marketing (MKIB255). As an award-winning educator, she was recognized as a Senior Fellow of the Higher Education Academy (HEA) in 2020 and actively enhances learning environments through initiatives promoting student and staff well-being. She is Associate Editor for Developing Academic Practice and reviews for journals like the Journal of Service Research and Journal of Marketing Education . Her professional activities include roles as External Examiner for TUD, conference speaker (e.g., BEST Conference 2025), and invited panelist on student mental health and pedagogical innovation. She has contributed to research on online learning environments, retail employee dynamics, and service ecosystem resilience. Key Roles : Director of Education, Associate Editor, External Examiner Research Focus : TSR, Higher Education Pedagogy, Customer Experience Design Awards : Senior HEA Fellowship (2020) Her work bridges academic research and practical teaching, emphasizing student engagement and innovative educational strategies aligned with contemporary service challenges.

Junyi Xieمشاهده پروفایل

مدرس

• Organizational Frontlines
• Service Encounters
• Employee Well-being
• +۲ مورد دیگر

Dr. Junyi Xie is a Lecturer in Marketing at the Surrey Business School, University of Surrey. Her research centers on organizational frontlines, with emphasis on service encounters, employee well-being, and mindfulness applications. She holds a Master of Design (with distinction) in Innovation and Creativity from Cranfield University and previously worked in marketing communications and service management within the FMCG sector. Research Interests: Her work integrates mindfulness into service management, examining how frontline employees navigate technologically complex environments, cope with stressors (e.g., COVID-19), and enforce service rules. Key themes include employee competencies, well-being, and user experience design. Publication Trends: Recent articles (2020–2025) focus on the intersection of service management, technology, and psychology. Trends include conceptual modeling of employee behavior in crises, technology-driven service environments, and human-computer interaction studies. Methodologically, she emphasizes empirical and theoretical frameworks in service research.

Lam Anمشاهده پروفایل

استادیار

• Marketing Communications
• Persuasion
• Nonverbal Cues
• +۷ مورد دیگر

Lam An is an Assistant Professor of Marketing at the University of Winnipeg , specializing in marketing communications and persuasion. He holds a Ph.D. in Marketing from the University of Central Florida and has taught courses such as Marketing Research (BUS-3271) and Multivariate Data Analysis (GBUS-7265). Education : Ph.D. (Marketing), University of Central Florida; M.M.R., Southern Illinois University-Edwardsville; B.B.A., Eastern Kentucky University Key Research Streams : Nonverbal communication in marketing, frontline employee-customer interactions, public policy communications, digital marketing, and nonprofit marketing Teaching Philosophy : Focuses on data literacy, industry engagement, and skills certification His research combines experimental design and secondary datasets to answer managerially relevant questions. Recent work explores topics like facial prominence in advertising , footstep sound effects , and emotional tone in disinformation . He has secured multiple grants, including SSHRC Insight Grant and University of Winnipeg Major Research Grants, to study disinformation, sustainability communication, and social media verification.

Danielle van Jaarsveldمشاهده پروفایل

استاد

• Strategic Human Resource Management
• Customer Service Quality
• Organizational Performance
• +۳ مورد دیگر

Danielle van Jaarsveld is the E.D. MacPhee Professor of Management and Division Chair of the Organizational Behaviour & Human Resources Division at the Sauder School of Business, University of British Columbia. She holds an AB from Princeton University and MS/PhD degrees from Cornell University. Her research focuses on strategic human resource management, customer service quality, and organizational performance, with a particular emphasis on employee turnover, workforce blending, and customer-employee interactions. She teaches courses in Labor Relations (BCom) and Seminar in Human Resource Management (PhD). Her research explores how organizational practices influence employee behavior and outcomes in service industries, including the effects of customer aggression, fair supervisor treatment, and AI-human collaboration on workplace dynamics. She has contributed to understanding the paradoxes of platform-mediated work and the implications of workforce flexibility in call centers and tech industries. Her work spans over two decades, with publications in top journals like Journal of Service Management and Academy of Management Journal . Key themes in her scholarship include mitigating negative consequences of customer mistreatment, designing effective HR practices for innovation, and analyzing labor market segmentation. She advocates for interdisciplinary approaches to address complex service management challenges and supports evidence-based strategies for improving organizational performance.