معرفی
Dr. Junyi Xie is a Lecturer in Marketing at the Surrey Business School, University of Surrey. Her research centers on organizational frontlines, with emphasis on service encounters, employee well-being, and mindfulness applications. She holds a Master of Design (with distinction) in Innovation and Creativity from Cranfield University and previously worked in marketing communications and service management within the FMCG sector.
Research Interests: Her work integrates mindfulness into service management, examining how frontline employees navigate technologically complex environments, cope with stressors (e.g., COVID-19), and enforce service rules. Key themes include employee competencies, well-being, and user experience design.
Publication Trends: Recent articles (2020–2025) focus on the intersection of service management, technology, and psychology. Trends include conceptual modeling of employee behavior in crises, technology-driven service environments, and human-computer interaction studies. Methodologically, she emphasizes empirical and theoretical frameworks in service research.
