معرفی
Dr. Yumeng Yue is a Senior Lecturer in Human Resource Management at the University of Edinburgh Business School. Her research focuses on the emotional, cognitive, and behavioral dynamics of frontline service employees (FLEs), particularly how interactions with customers affect well-being, service quality, and stakeholder relationships.
- PhD in Organization Behavior (UNSW Australia)
- MSc in Human Resource Management (Renmin University, China)
- BSc in Human Resource Management (Nankai University, China)
Her work explores topics such as customer mistreatment, emotional labor, spillover effects, and job design practices to enhance employee autonomy and meaningfulness. She employs methodologies like meta-analysis, longitudinal studies, and field research to uncover mechanisms linking FLE experiences to organizational outcomes.
Research trends highlight her emphasis on mitigating negative workplace impacts through supportive relationships, effective team dynamics, and coping strategies. Key subfields include service climate, incivility, mediation models, and practical implications for service providers.
Contact: yumeng.yue@ed.ac.uk
