Yu Wu

Yu (John) Wu is a Lecturer (Assistant Professor) in Work and Organizational Studies at the University of Sydney Business School. He holds an MPhil and PhD from UNSW Sydney. His research focuses on service workers' well-being, workplace mistreatment, emotional labor, and organizational interventions to improve work environments. Key areas include power imbalances in service industries, customer mistreatment impacts, and strategies to enhance employee resilience.

Research interests span workplace mistreatment management, emotion regulation, organizational behavior, and research methodologies. Current projects investigate customer mistreatment dynamics, emotional labor motivations, and AI's impact on employees/customers. He teaches Organizational Behavior, Management & Leadership, and Human Resource Management across undergraduate, postgraduate, and MBA programs.

John's work emphasizes practical solutions like training programs and policy reforms to foster supportive work cultures. Awards include the 2023 Best Overall Paper Award at ACERE2023. He reviews for top journals including Journal of Organizational Behavior and Journal of Service Management.

Advising includes Tarang JAIN (modern slavery risks in healthcare) and Candice LIU (sustainable marketing meta-analysis). His research bridges theory and practice, addressing real-world challenges like employee exploitation and service industry inefficiencies.