معرفی
Arne De Keyser is a Full Professor of Marketing at EDHEC Business School (France), with a focus on customer experience, service recovery, and frontline service technology. He serves on editorial boards for multiple journals and acts as associate editor for Journal of Business Research and Journal of Service Management.
- Research Areas: Customer Experience Management, Service Failure & Recovery, Digital Customer Care, Frontline Service Technology, Circular Economy & Circular Services
His recent research explores digital transformation (e.g., service robots, brain-computer interfaces), circular economy adoption, and online review dynamics. Publications appear in Journal of Marketing Research, Journal of Service Research, and Harvard Business Review.
- Awards: SERVSIG Best Dissertation Award, 2019 Journal of Service Research Best Paper Award
As an editorial board member and associate editor, he contributes to advancing service research methodology and technology-driven service innovation. Contact: arne.dekeyser@edhec.edu
