Sonia Anderson

Sonia Anderson is a Senior Lecturer in BSc (Hons) International Hospitality Business Management at Manchester Metropolitan University's Business School, specializing in Operations, Technology, Events and Hospitality Management. She serves as unit leader for the Foundation Year 'Services in Tourism, Hospitality, Sports and Events'.

Qualifications include MSc, PGCE, Cert Ed, BA (Hons), and HND. Her research examines facilities management in organizational contexts, cross-cultural management impacts of design, and the strategic factors creating 'wow factor' in luxury hotel environments.

Current PhD research focuses on quality and value in UK luxury hotel design, with additional interests in design thinking, universal design principles, sustainable design innovations, and service design excellence for hospitality environments.