Adrienne Raphel is a Lecturer in the Department of English at Baruch College, part of the Weissman School of Arts and Sciences at The City University of New York (CUNY). She holds a Ph.D. in English Literature from Harvard University, an M.F.A. in Creative Writing (Poetry) from the University of Iowa, and a B.A. in English Literature and Creative Writing from Princeton University. Her research and creative work intersect contemporary culture, poetry, and the history of wordplay. She explores modernist literature, dark academia, and the evolution of puzzles like crosswords and board games as cultural artifacts. Raphel's recent publications highlight crosswords, poetry, and literary criticism, reflecting her interests in generational trends, linguistic innovation, and urban themes. Her articles analyze cultural phenomena through the lens of games, literature, and media. She has received prestigious awards, including: Visiting Fellowship at the American Library in Paris (2023) James Merrill Writer in Residence (2023) Writer in Residence at The Mastheads (2018) Raphel serves on the Awards and Honors Committee and teaches courses such as Writing II and Great Works of Literature I. She has contributed to media outlets like The New Yorker , The New York Times , and The Paris Review .
Natalie T. Wood, PhD (Auburn University, 2002), is a Professor of Marketing and Associate Dean at Saint Joseph’s University’s Haub School of Business. Her expertise spans consumer behavior and social media marketing, with a focus on digital engagement and virtual environments. PhD, Auburn University (2002) GradDip in Marketing, Edith Cowan University (1999) BBus in Marketing, Edith Cowan University (1996) Her research explores social media’s influence on consumer trends, political marketing, themed hospitality authenticity, and virtual education. Key journals include Journal of Consumer Behaviour and Business Horizons . Recent publications analyze microblogging’s role in customer service and brand promotion. Notable awards: Saint Joseph’s University Faculty Merit Award for Teaching (2013) and Research (2007). Grants from Arrupe Center (2019) and Direct Selling Education Foundation (2010-2011) highlight her funded work. Professional roles include Assistant Director, Center for Consumer Research (2007-2011).
Martin Pesendorfer is a Professor of Economics at the Department of Economics, London School of Economics and Political Science (LSE). He specializes in Industrial Organization, Auctions, and Information Economics, with significant contributions to applied microeconomics. His research focuses on dynamic games, auction mechanisms, and strategic interactions in markets. He holds a PhD in Economics from Northwestern University and teaches advanced courses such as EC313 Industrial Economics and EC536 Economics of Industry for Research Students. Key research areas include the design of auctions, consumer demand modeling, and equilibrium analysis in dynamic settings. His work has been published in top journals like the American Economic Journal: Microeconomics, Econometrica, and the Review of Economic Studies. He has also contributed to practical applications such as analyzing mergers, procurement auctions, and retail pricing strategies. Pesendorfer’s teaching covers topics from industrial economics fundamentals to advanced microeconomic theory. His research spans theoretical and empirical methods, with recent emphasis on equilibrium multiplicity in dynamic games and omitted variable biases in demand models. He maintains an active presence in academic circles, contributing to research centers like STICERD's Economics of Industry Programme.
Dr. Alireza Nili is a Senior Lecturer in Service Science at QUT's School of Information Systems within the Faculty of Science. His expertise spans digitization of customer-centric services, AI/chatbots, IoT/IIoT, and sustainable technologies. He holds a PhD from Victoria University of Wellington and has coordinated large-scale courses like IT Systems Design (IFB103), achieving top teaching scores. Nili's research focuses on service ecosystems, trust in digital services, and public/retail sector innovations. He has secured over $1.4M in industry grants for projects involving Cisco, Amazon, and Services Australia. His awards include the 2023 Educator of the Year and multiple top conference paper recognitions. Nili supervises PhD students at Level 3 mentoring status and contributes to major conferences as track chair/associate editor. Research highlights include frameworks for chatbot governance, IOT in agriculture, and AI ethics. His work appears in IEEE Software , Communications of the ACM , and MIT Sloan Management Review . Current projects address consumer trust in AI technologies and spatial data systems. Nili's interdisciplinary approach combines design science with empirical methodologies to bridge theory and practice in digital service innovation.
Hamsa Bastani is an Associate Professor of Operations, Information and Decisions at the Wharton School, University of Pennsylvania, with a secondary appointment in Statistics and Data Science. She co-directs the Wharton Healthcare Analytics Lab and serves as an Associate Editor for Operations Research, M&SOM and OR Letters. Her academic journey began with summa cum laude graduation from Harvard in 2012 with an A.M. in physics and A.B. in physics and mathematics. She completed her PhD in Stanford's Electrical Engineering department under Mohsen Bayati, followed by a Herman Goldstine postdoctoral fellowship at IBM Research. Professor Bastani's research focuses on developing novel machine learning algorithms for data-driven decision-making, with applications spanning healthcare operations, social good, and revenue management. Her work demonstrates particular expertise in sequential decision-making (bandits, reinforcement learning), learning from auxiliary data sources (transfer learning, meta-learning), and designing effective human-AI interfaces (interpretability, fairness). She has made significant contributions to understanding how AI systems affect and augment human behavior, with the goal of designing AI tools that help humans thrive. Her publications reveal a strong trend toward high-impact applications of machine learning in critical societal domains. A significant portion of her recent work focuses on healthcare applications, including optimizing health supply chains in low- and middle-income countries, designing clinical trial protocols, and creating targeted public health interventions. Another major theme examines the complex relationship between humans and AI systems, particularly how AI affects learning outcomes and decision-making processes. Her work frequently bridges theoretical advances with practical implementation, as evidenced by country-scale deployments in Greece and Sierra Leone. Wagner Prize for Excellence in Operations Research Practice (2021) Pierskalla Award for Best Paper in Healthcare (2021, 2019, 2016) Behavioral OM Best Paper Award (2021) Public Sector in OR Best Paper Award (2024) INFORMS Data Mining Best Paper Award (2022) Wharton Teaching Excellence Award (2019, 2020, 2021) Professor Bastani has advised numerous PhD students who have gone on to prominent positions, including Pia Ramchandani (Director of Responsible AI at PwC), Arielle Anderer (Assistant Professor at Cornell Johnson), and Kan Xu (Assistant Professor at ASU Carey). Her research has been supported by collaborations with national governments, including the Greek government where she co-designed Eva, the national-scale reinforcement learning system for targeted COVID-19 testing, and the Government of Sierra Leone where she improved patient access to essential medicines by nearly 20% via decision-aware learning. She has also conducted the first large field study deploying generative AI tutors in high school math classes. She leads the Wharton Healthcare Analytics Lab and serves on the Steering Committee for the Penn Center for Health Incentives and Behavioral Economics and on the statistics advisory committee for the AHA Food is Medicine Initiative. Outside academia, she serves on the Workday AI Advisory Board, demonstrating her commitment to translating academic research into practical applications.
Natasha Zhang Foutz is a Research Associate Professor of Commerce at the McIntire School of Commerce, University of Virginia . Her work bridges Artificial Intelligence , Marketing Analytics , and Consumer Behavior , with a focus on Digital Content and Location-Based Services . She teaches Marketing Analytics , Entertainment Marketing , and Marketing Models across undergraduate to PhD programs. Ph.D. in Marketing, Cornell University M.S. in Statistics & Marketing, Cornell University B.S. in Economics, Fudan University Her research investigates: AI-Powered Entertainment Marketing : Using machine learning to analyze consumer behavior in digital content. Privacy and Ethical Data Use : Studying consumer trade-offs between privacy and public good, especially during crises like the COVID-19 pandemic . Location Analytics : Leveraging mobile data for urban economics, real estate, and emergency response modeling (e.g., MobiRescue for disaster logistics). Prosocial Consumer Behavior : Exploring how social capital and diversity drive innovation and policy compliance. Recent publications highlight trends in Reinforcement Learning for crisis management, Privacy-Preserving AI , and Freemium Pricing Models in digital markets. Her awards include the 2025 UVA Outstanding Researcher Award and the 2018 Mallen Award for motion picture studies. Natasha serves as an Area Editor for multiple journals, emphasizing Data Science in marketing. She has advised numerous PhD students and collaborated on projects analyzing Big Data in consumer mobility and platform economics.
Federica De Stefano is an Associate Professor of Organisation Studies at Saïd Business School, University of Oxford, and a Research Fellow of Green Templeton College. She serves on editorial boards for Organization Science , Human Resource Management , and Human Resource Management Review , while holding roles in the Strategic Management Society (SMS). Previously, she was an Assistant Professor at HEC Paris and a Post-Doctoral Fellow at Wharton People Analytics. She earned a PhD from Bocconi University, with additional degrees from Fudan University and Bocconi. Her research focuses on people management's impact on organizational and individual outcomes, including employee mobility, workplace safety, and social sustainability. Using quantitative methods and large datasets, her work has been published in top journals like Academy of Management Journal and Strategic Management Journal . She has received the Marie Curie Individual Fellowship and recognition as a top 40-under-40 MBA professor. Teaching focuses on people analytics and management, with a 2023 completion of the International Teachers Program (ITP). Her research grants and collaborative work at Wharton People Analytics underscore her commitment to advancing strategic human capital practices. Federica's work bridges academic rigor with real-world organizational challenges, emphasizing ethical and sustainable workforce strategies.
Prof. Dr. Dennis Herhausen is a Full Professor of Marketing and Head of the Marketing Department at Vrije Universiteit Amsterdam’s School of Business and Economics. Previously, he held positions as Associate Professor at KEDGE Business School, Visiting Professor at the University of St. Gallen, and Assistant Professor at the University of St. Gallen. His research focuses on digital communication, customer journeys, multichannel management, and social media strategies, with publications in top-tier journals like the Journal of Marketing and Journal of Marketing Research. His work addresses critical issues such as online firestorm mitigation, complaint de-escalation, and gig economy communication. He has been awarded multiple prestigious prizes, including the 2021 CBSIG Consumer Research Award and the 2019 William R. Davidson Award. Education: PhD in Marketing from University of St. Gallen (2011) Teaching: Courses on Customer Experience Management, Survey Research Methods, and Thesis Guidance Research Interests: His work explores digital marketing strategies, customer-centric innovations, and the dynamics of online platforms. Recent studies address topics like business-to-investor marketing signals, privacy orientation measurement, and machine learning biases in marketing. He actively contributes to editorial boards of journals including Journal of Marketing and Journal of Interactive Marketing. Awards: 2021 CBSIG Consumer Research in Practice Award 2021 Retail & Pricing SIG Best Paper Award 2021 SERVSIG Best Services Article Award 2020 William R. Davidson Award Grants & Editorial Work: His research has been funded by national/international grants, and he serves on multiple editorial boards. Notable datasets include studies on online retailer strategies and virtual brand sabotage responses.
Elisa B Schweiger is a Senior Lecturer (equivalent to Associate Professor) in Marketing at King’s Business School, King’s College London. She specializes in retailing, AI applications in marketing, multi-sensory marketing, and pricing strategies. Her research employs behavioral experiments, field studies, and text mining. Education: PhD in Consumer Psychology from the University of Bath. She also holds a background in psychology and marketing. Research Interests: Elisa’s work focuses on retail innovation, AI-driven consumer interactions, luxury branding, and the psychological underpinnings of consumer decisions. She explores how technology (e.g., voice assistants, mixed reality) impacts customer journeys and brand relationships. Her research bridges theory and practice, addressing topics like AI ethics, retail atmospherics, and consumer risk perceptions in energy technologies. Publications: Her work appears in top journals such as the Journal of the Academy of Marketing Science , Journal of Retailing , and Journal of Business Research . Recent topics include voice assistant evaluations, AI in lateral markets, and digital retailing trends. Awards: Recipient of the Dean’s Award for Early Career Researcher of the Year (2022), Journal of Retailing Davidson Best Paper Award Runner-up, and MMA Teaching Excellence Award. Teaching & Engagement: Teaches Marketing Analytics, Retailing, and research methods in graduate and executive programs. She serves on the editorial boards of Journal of Retailing and Journal of Business Research , and reviews for top marketing journals. Labs/Teams: Active in King’s Business School’s marketing research teams, focusing on innovation in retail and AI applications.
Katy Börner is a Professor affiliated with Indiana University, Bloomington, USA. Her research focuses on data visualization, scientometrics, and the science of science, with contributions to tools like Network Workbench (NWB) and Sci2. She leads interdisciplinary projects such as the Human Reference Atlas and explores visualization literacy in education and public health. Her work spans virtual reality applications, biomedical knowledge networks, and AI-driven scientific discovery. Key research interests include mapping scientific collaboration networks, analyzing scholarly publications, and developing visualization frameworks for big data. She collaborates widely with institutions like NIH and VIVO, advancing open science and interdisciplinary research. Her projects often bridge computational methods with human-centric design, enhancing understanding of complex systems in health, technology, and social sciences. Publications highlight innovations in interactive visualization tools (e.g., opioid crisis research networks), data integration (Human Reference Atlas), and AI applications in biomedical research. She emphasizes translating data into actionable insights through visual analytics, impacting policy, education, and healthcare.
Jochen Wirtz is the Vice Dean of MBA Programmes and Professor of Marketing at the National University of Singapore (NUS Business School). He holds a Ph.D. in services marketing from the London Business School and has held leadership roles, including founding director of the UCLA–NUS Executive MBA Programme and member of the NUS Teaching Academy. His research focuses on service management, intelligent automation, AI, and corporate digital responsibility. A globally recognized authority, he has authored over 20 books, including Services Marketing: People, Technology, Strategy (9th ed.) and Intelligent Automation , with translations in 26+ languages. His awards include the Christopher Lovelock Career Contributions Award (AMA) and the Academy of Marketing Science’s Outstanding Marketing Teacher Award. He advises international firms like Accenture and KPMG and is involved in start-ups such as Dataswyft and TranscribeMe. His work emphasizes ethical AI, service robots, and cost-effective excellence, contributing to both academic research and industry practice. Wirtz’s research spans service robots, platform economies, and luxury services. His recent studies explore generative AI’s impact on service encounters, corporate digital responsibility, and B2B customer experience strategies. He actively engages with industry through consulting, keynote speaking, and executive education.
Dr. Dahlia El-Manstrly is an Associate Professor (Senior Lecturer) in Marketing and Director of Research for the Marketing and Creative & Cultural Industries (MCCI) group at the University of Sheffield Management School. She previously served as Co-Director of the Center for Service Excellence at the University of Edinburgh. Her expertise spans services marketing, with a focus on service recovery, customer loyalty, and international marketing. Education: BSc (First Class Honours) MSc (Huddersfield University) MRes PhD (Glasgow University) AHEA (Advanced HE Academy) Research Interests: Service Recovery and Complaint Management Customer Loyalty and Satisfaction International Marketing in Services Transformative Services and Well-being Tourism Services and Online Travel Communities Awards and Recognition: Highly Recommended Paper Award (AMA SERVSIG, 2014) Three Teaching Excellence Awards (University of Edinburgh) Grants and Supervision: Supervises PhD students on topics like sustainability in fashion and elderly adoption of self-service technology. Recipient of grants including the British Academy Quantitative Skills Award and ESRC Seminar Series funding. Labs/Teams: Leads the MCCI research group at the University of Sheffield Management School.
Goran Avlijas serves as an Assistant Professor at Singidunum University's Faculty of Business in Belgrade, Serbia. His academic profile spans project management, operational research, and retail logistics with significant industry experience at Delta Holding, Strabag AG, and Efektus Consulting Group. His research interests focus on project management methodologies including Agile and Earned Value Management, retail operations optimization through automatic replenishment systems, and sustainable project control . Current work examines gig economy impacts on well-being and pandemic business resilience. Recent publications demonstrate strong emphasis on Quantitative project risk analysis using Monte Carlo simulation Retail inventory management and stock-out reduction Agile methodology implementation in Serbian business context Sustainable infrastructure project valuation Professional recognitions include: Project Management Professional (PMP) Professional in Business Analysis (PMI-PBA) Agile Certified Practitioner (PMI-ACP) He actively participates in Erasmus+ programs as both teacher and mentor, notably guiding Serbia's championship-winning team at the 2020 International Project Management Championships. His academic contributions include two textbooks on Project Management and Entrepreneurship, along with numerous international conference participations as scientific committee member and reviewer. Avlijas maintains strong industry-academia connections through PMI membership and consulting engagements, while contributing to higher education accreditation processes as a National Accreditation Body delegate.
Gerald Reiner serves as Head of the Institute for Production Management at the Vienna University of Economics and Business (WU), within the Department of Information Systems and Operations Management. He holds a Magister Degree, doctorate, and Habilitation in Business Administration from WU. His academic career includes positions as full professor in Production Management and Logistics at the University of Neuchatel (Switzerland, 2007-2014) and Universitaet Klagenfurt (Austria, 2014-2018), where he also served as head of the department of Operations, Energy, and Environmental Management. Dr. Reiner has held visiting professorships at Aston Business School (UK), HEC Lausanne (Switzerland), University of Bergamo, and Università Cattolica del Sacro Cuore in Milan (Italy). His research spans several critical areas including Industry 4.0 implementation, integrated capacity and inventory management, humanitarian logistics operations, circular supply chains, and operations management for base of the pyramid contexts. His work particularly focuses on practical applications addressing food waste reduction, sustainable manufacturing, and blockchain technology in supply chains. His publication portfolio demonstrates a clear evolution toward digital transformation in operations, with recent focus on hydrogen production systems, AI integration in manufacturing, and blockchain applications for food supply chain transparency. The research shows increasing emphasis on sustainability integration within traditional operations management frameworks, particularly addressing European manufacturing challenges and food system inefficiencies. Publication Excellence Award 2021 (2023) Researcher of the month (January 2023) Highly Commended paper in the 2017 Emerald Literati Network Awards for Excellence ISIR Service Award (2014) Emerald Outstanding Paper Award (2013) Dr. Reiner coordinates multiple significant international research projects including EU-project 'Keeping Jobs in EU', EU/Ecsel-project 'Power Semiconductor and Electronics Manufacturing 4.0', 'Integrated Development 4.0', and 'Artificial Intelligence in Manufacturing leading to Sustainability and Industry 5.0'. His current projects focus on FOODIS (cross-border ecosystem for innovation in food supply chains), Circular Design implementation, and blockchain applications for banana supply chains. He actively supervises research teams working on food waste reduction, sustainable packaging systems, and AI applications in operations management.
Dr. Tan Viet Tuyen Nguyen is a New Frontiers Fellow (Lecturer) in AI at the University of Southampton, specializing in Human-Centered Artificial Intelligence and Social Human-Robot Interaction. His research focuses on multimodal learning for robots to adapt their behavior to human social needs, with applications in healthcare, education, and service environments. Prior to this role, he was a Research Associate at King’s College London and a Research Assistant on the EU-funded CARESSES project, developing culturally-aware assistive robots for elderly support. Education: PhD in Information Science (Robotics) from Japan Advanced Institute of Science and Technology. He has organized conferences such as the IEEE RO-MAN 2022 special session on nonverbal communication and served as a reviewer for top-tier robotics and AI conferences. Research Interests include: Human-Robot Collaboration, Multimodal Perception, Generative AI for Social Interaction, and Context-Aware Robot Behavior Generation. His work has been recognized with awards including the Best Paper Award at ROMAN 2022 and the Prospective Research Award at ICServ 2023. Teaching Responsibilities include courses on Biologically Inspired Robotics, High-Level Programming, and MSc/Undergraduate project supervision. He currently oversees two PhD students and collaborates on projects like 'Exploring the impact of AI-driven writing of engagement in climate change' and 'Bridging Generations and Cultures through Generative AI.' Labs/Teams: Member of the Agents, Interaction and Complexity Centre and the Centre for Robotics Research at Southampton.
