Alireza Nili

Dr. Alireza Nili is a Senior Lecturer in Service Science at QUT's School of Information Systems within the Faculty of Science. His expertise spans digitization of customer-centric services, AI/chatbots, IoT/IIoT, and sustainable technologies. He holds a PhD from Victoria University of Wellington and has coordinated large-scale courses like IT Systems Design (IFB103), achieving top teaching scores. Nili's research focuses on service ecosystems, trust in digital services, and public/retail sector innovations. He has secured over $1.4M in industry grants for projects involving Cisco, Amazon, and Services Australia. His awards include the 2023 Educator of the Year and multiple top conference paper recognitions. Nili supervises PhD students at Level 3 mentoring status and contributes to major conferences as track chair/associate editor.

Research highlights include frameworks for chatbot governance, IOT in agriculture, and AI ethics. His work appears in IEEE Software, Communications of the ACM, and MIT Sloan Management Review. Current projects address consumer trust in AI technologies and spatial data systems. Nili's interdisciplinary approach combines design science with empirical methodologies to bridge theory and practice in digital service innovation.