Uta Jüttner

Uta Jüttner is a Senior Lecturer at Cranfield University's School of Management and holds academic roles across multiple institutions. She has held positions including Leiterin des Competence Center Dienstleistungsmanagement at Lucerne School of Business (2006–2009) and has been a Senior Lecturer at Cranfield since 2006. Her research focuses on service management, supply chain resilience, B2B collaboration, and sustainability in operations.

Education:

• Dipl. Sportl. (German Sports College Cologne)
• Dipl. Verw. wiss. (University of Konstanz)
• Dr. oec. publ. (University of Zurich)

Research Interests:

• Service operations design for sustainability (e.g., zero-emission construction sites)
• B2B resource sharing models and strategic partnerships
• Supply chain resilience in global crises
• Emotional customer experience management in service industries

Key Contributions: Her work bridges marketing and supply chain management, with notable publications on demand chain alignment, customer experience frameworks, and sharing economy dynamics. Recent studies explore blockchain applications in resource sharing and sustainable healthcare systems.

Awards:

• Emerald Literati Network Award (2012)
• Best Paper Award (1994)

Grants & Labs: She leads the Zentrum für resiliente Systeme (Resilience Center) project and collaborates with industry on tools like the Sharing Toolbox for SMEs. Her research has been presented at leading conferences including EMAC and EurOMA.