Ulf Stigen

Ulf Stigen is an Assistant Professor at Kristiania University of Applied Sciences, affiliated with the Department of Marketing within the School of Communication, Leadership and Marketing. His professional roles include teaching Service Management and operating Escalera AS, a consultancy firm focused on expectation management, customer feedback, and customer satisfaction strategies.

With a career spanning tourism and hospitality sectors across Mallorca, Zurich, Stuttgart, Sydney, Germany, Switzerland, Australia, the USA, and Norway, Stigen possesses extensive cross-cultural management experience. His expertise includes Quality Auditing, Guest Recovery, Hotel Assessments, and Loyalty Programs. He specializes in optimizing customer experiences through systematic approaches in service recovery and journey mapping.

No academic publications or formal awards are explicitly listed in the provided text. His professional network and consultancy work emphasize practical applications of customer-centric strategies in both academic and industry contexts.