معرفی
Tom Chen is a Professor of Marketing and Director of Studies for MBA programmes at Kent Business School, University of Kent. He previously held an honorary position at the National Centre for Epidemiology and Population Health, Australian National University, until 2024.
His research centers on service research, marketing theory, and co-creation strategies, with emphasis on disruptive service systems such as smart cities, digital health platforms, and mental health engagement. He co-founded the Co-creation in Service and Customer Engagement (CCIS-CE) Symposium and the Sharing Smart Cities Consortium.
His recent publications show a strong trend in customer well-being, digital interactions, psychological ownership, and stakeholder engagement, published in top-tier journals like Journal of Service Management, European Journal of Marketing, and Journal of the Academy of Marketing Science.
- Australia’s Research Field Leader in Marketing 2020
Tom Chen serves as Associate Editor for the Journal of Services Marketing and Journal of Social Impact in Business Research, and is on the editorial boards of Journal of Service Theory and Practice and Service Industries Journal. He advises the EU Horizon Improva project on adolescent mental health platforms. While no direct grant information is listed, his leadership roles and advisory positions indicate active research funding and collaborative initiatives. He also contributes to academic governance through board membership with the American Marketing Association’s SERVSIG.
He is involved in academic leadership through symposia and consortia, including the CCIS-CE Symposium and the Sharing Smart Cities Consortium, which foster transdisciplinary collaboration in service innovation and urban sustainability.
