معرفی
Dr. Sertan Kabadayi is Professor of Marketing and Director of Teaching Excellence at Fordham University's Gabelli School of Business, where he holds the Joseph Keating SJ Distinguished Professorship. His research advances transformative service frameworks addressing vulnerability, ethics, and stakeholder engagement, with significant focus on refugee inclusion and pandemic-era workplace challenges.
Recent work develops the TEDS framework for ethical dilemmas in services (2024) and examines community care models in Latin America (2025). His highly cited 2020 article established foundational concepts for understanding employee well-being during social distancing. As guest editor for the Journal of Service Management (2024), he coordinates research on multi-stakeholder engagement in responsible business.
Articles demonstrate consistent focus on service systems design for marginalized populations, ethical decision architectures, and well-being outcomes across commercial and nonprofit contexts.
