معرفی
Reza Dabestani serves as a Part-Time Lecturer at Nyenrode Business University while pursuing his Ph.D. at the Center for Marketing & Supply Chain Management. His academic appointments span Business Administration, Information Technology, and Operations & Supply Chain Management disciplines.
His research focuses on big data-driven business model transitions, with expertise spanning business model innovation, quality management, and service quality analytics. Key investigations include AI adoption frameworks, customer segmentation methodologies, and service quality gap analysis in hospitality and pharmaceutical sectors.
His recent publications reveal a strong focus on quantitative service quality assessment using advanced analytical techniques like Data Envelopment Analysis (DEA) and Analytic Network Process (ANP). Research trends demonstrate progression from traditional quality management toward AI-integrated business model innovation.
Dabestani maintains active industry engagement through seven years of professional experience as an industrial engineer, head of investment, and business excellence manager in pharmaceuticals, complementing his academic work with practical implementation insights.
