معرفی
Priyanko Guchait is a tenured Full Professor and Program Director of the Doctorate in Global Hospitality Leadership (DGHL) at the Conrad N. Hilton College of Global Hospitality Leadership, University of Houston. His research focuses on organizational behavior, leadership, human resources, and service management in hospitality contexts, with over 75 peer-reviewed articles published.
Education:
- B.E. in Mechanical Engineering, University of Pune, India
- M.S. in Hospitality Management, University of Missouri
- M.S. in Human Resources and Employment Relations
- Ph.D. in Hospitality Management, The Pennsylvania State University
Research Interests include error management culture, psychological safety, service recovery performance, leader behavioral integrity, and AI’s impact on hospitality workers’ mental health. His work examines shame, forgiveness climate, and team dynamics in service environments.
Article Trends show a focus on multi-level error management, human-robot collaboration in service recovery, diversity inclusion climates, and cross-cultural leadership studies. Recent papers explore AI ethics, pandemic response strategies, and emotional labor in hospitality roles.
Awards & Honors
- Stephen Rushmore/HVS Research Excellence Award (2023, 2015)
- Donald Greenaway Excellence in Research, Teaching, and Service Award (2022)
- Best Paper Award, The Service Industries Journal (2023)
- ICHRIE Faculty Collegiality Award (2021)
- ICHRIE McCool Breakthrough Award (2021)
- Honored as 50-in-5 Scholar (2021)
- Provost’s Excellence Award (2015)
- Best Reviewer Awards (IJCHM 2016-2017)
Committee & Editorial Roles include Associate Editor of IJCHM, Coordinating Editor of IJHM, and leadership positions at ICHRIE (President 2020-2021, Vice President 2019-2020). He has served on university curriculum, research, and Ph.D. selection committees.
