معرفی
Jeffrey C. Lolli is a Professor and Interim Associate Dean for Undergraduate SBA Programs at Widener University's School of Business Administration, specializing in Sport & Event Management. He holds a EdD in Higher Education Academic Leadership (2011) and MS in Human Resource Management (2005) from Widener University, along with a BS in Hospitality Management (1986) and AAS in Culinary Arts (1984).
Research Interests include:
- Hospitality management systems
- Service quality and customer satisfaction
- Organizational behavior and labor relations
- Technology integration in tourism
- Pedagogy in hospitality education
Publication Trends show focus on:
- Restaurant and casino operations
- Customer experience during pandemics
- Digital transformation in hospitality
- Place-based branding in tourism
- Acoustic environment impacts
- Service recovery mechanisms
Notable Awards:
- Faculty Collegiality Award (2022) from ICHRIE
- McCool Breakthrough Award (2021) for virtual conference innovation
- Certified Hospitality Educator (CHE) and multiple honor society memberships
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