معرفی
Dr. Lindsey Lee is an Assistant Professor in the Tourism and Hospitality Management Department at Temple University's School of Sport, Tourism and Hospitality Management. Her research focuses on optimizing employee service performance while balancing emotional labor demands, with particular attention to management practices for workforce support, handling difficult guest interactions, and employee training/development. She holds a PhD in Hospitality Administration from the University of Houston, an MS in Tourism and Hospitality Management from the University of Central Florida, and a BA in Psychology from Emory University.
Her research explores themes such as emotional labor management, workforce retention strategies, and diversity/inclusion challenges in hospitality sectors. Notable studies include analyzing gig worker motivation, racial disparities in service evaluations, and pandemic-driven workforce dynamics. Dr. Lee's work emphasizes practical solutions for organizations to enhance employee well-being while maintaining operational excellence.
Her publications span topics including perspective-taking interventions, career adaptability, and industry-specific challenges like sexual harassment prevention. While no formal awards are listed, her research actively addresses critical issues in hospitality management education and professional practice.
Dr. Lee's academic contributions also include advancing methodologies like latent profile analysis and mixed-methods approaches to study hospitality workforce dynamics. Her research bridges theoretical frameworks with real-world organizational challenges, offering actionable insights for managers and policymakers in service industries.
