معرفی
Jay Lee is an Associate Professor in the School of Hospitality Leadership at the College of Business, East Carolina University, where he has been a faculty member since Fall 2012. He teaches core courses such as Lodging Management I and II, Hospitality Services Management, and Convention and Special Event Management, and mentors students in the Senior Honors College Project.
Education:
- Ph.D. in Human Ecology (Hospitality Management and Dietetics), Kansas State University
- M.S. in Hotel Administration, University of Nevada, Las Vegas
- B.B.A. in Business Administration and B.A. in Spanish, Hankuk University of Foreign Studies, Seoul, Korea
Dr. Lee's research focuses on organizational behavior within the hospitality industry. Key areas include emotional labor, emotional intelligence, employee engagement, service sabotage, burnout, and customer service dynamics. His current projects explore cultural intelligence, customer mistreatment of service employees, and the role of senior workers and customers in hospitality settings. These interests reflect a deep commitment to improving employee well-being and service quality in the sector.
His scholarly work has been published in leading academic journals such as International Journal of Hospitality Management, Journal of Hospitality and Tourism Research, Journal of Travel Research, International Journal of Contemporary Hospitality Management, and Journal of Hospitality Marketing and Management. While specific articles are not listed, the breadth and prestige of these outlets indicate a strong and sustained research trajectory in service management and hospitality behavior.
Scientific Awards:
- No awards listed in the provided text.
Dr. Lee advises undergraduate honors students and brings extensive real-world experience to his academic role. With 15 years of professional experience in the hospitality industry, he has held leadership positions including General Manager, Director of International Operations, and Director of Human Resources in internationally renowned hotels and food service companies in South Korea and the United States. This industry background enriches his teaching and research, ensuring practical relevance. He has not received any named grants in the text provided.
There is no mention of specific research labs or formal research teams led by Dr. Lee in the provided information.
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