معرفی
Michael Chihyung Ok is an Associate Professor at the School of Sport, Tourism and Hospitality Management at Temple University, where he also serves as the Director of PhD Programs. He joined the faculty in 2013 after teaching at Kansas State University.
He holds a Ph.D. in Hospitality Services Management from Kansas State University, Master’s and Bachelor’s degrees from Florida International University’s School of Hospitality and Tourism Management, and a Bachelor’s degree from Sejong University in Korea.
His research centers on service design, customer relationship management, emotional labor, employee intelligence, food and travel experiences, and senior citizens’ behaviors in hospitality consumption. Teaching interests include hospitality services, lodging management, research methods, and strategic decision-making systems.
His scholarly work includes 30 peer-reviewed publications and participation in 67 conference presentations, with research supported by 12 funded projects. His publications focus on emotional labor, service recovery, and employee-customer interactions in hospitality settings, reflecting strong interdisciplinary engagement across organizational behavior and service marketing.
- Coordinating Editor, International Journal of Hospitality Management
- Editorial Board Member, Journal of Hospitality and Tourism Research
- Editorial Board Member, Journal of Hospitality Marketing and Management
- Editorial Board Member, Journal of Travel and Tourism Marketing
- Editorial Board Member, Tourism Economics
- And three other editorial board appointments
Dr. Ok has led and participated in 12 funded research projects, demonstrating sustained external support for his work. He advises doctoral students as Director of the PhD Program, though specific advisees are not listed. He is actively involved in academic service and knowledge dissemination through editorial leadership and conference engagement. No specific labs or research centers are directly tied to him, though he contributes to broader research initiatives at the university.
