Anita Manfreda

Dr. Anita Manfreda is a Senior Lecturer and researcher at the Blue Mountains International Hotel Management School, Torrens University Australia. She holds a PhD in Service Marketing and Management, a Master’s in International Hotel Management, and a Bachelor’s in Cultural Tourism. Her research focuses on luxury hospitality and tourism, emphasizing authenticity, sustainability, and transformative experiences. She has received multiple awards, including the Journal of Hospitality and Tourism Management 2023 Best Paper and the CAUTHE 2023 Fellows Commendation.

Key research areas include luxury service design, employee well-being, and hospitality education methodologies. She has led projects like the 'Development of Australian Luxury Service-Oriented Training Programs for Staff' and collaborates internationally on topics like organizational behavior and sustainable luxury practices. Dr. Manfreda is also involved in professional associations such as CAUTHE and the Transformational Travel Council, and provides consulting services to luxury hospitality firms.

• Education:
• PhD in Service Marketing and Management (2023)
• Master’s in International Hotel Management (2016)
• Bachelor’s in Cultural Tourism (2012)

Her recent work explores 'thriving at work' in hospitality, emotional labor in neurodivergent employees, and inclusive pedagogical approaches. Media engagements include discussions on luxury travel trends and hospitality innovation.

• Awards:
• Journal of Hospitality and Tourism Management 2023 Best Paper (2024)
• CAUTHE 2023 Fellows Commendation (2024)
• CAUTHE 2022 Best Poster Award (2022)

Dr. Manfreda’s research bridges academic inquiry and industry practice, emphasizing participatory methodologies and high-engagement studies. She leads the TUA Centre for Organisational Change and Agility (COCA), focusing on agility in hospitality systems.