Madalyn Scerri

Dr. Madalyn Scerri is a Senior Lecturer and Research Fellow at Torrens University Australia, based at the Blue Mountains International Hotel Management School. She specializes in hospitality service dynamics, employee well-being, and qualitative research methodologies such as grounded theory. Her work extends beyond hospitality to healthcare and aged care sectors, emphasizing inclusive service design and transformative service research.

Education: PhD in 'The Language of Service in Australia’s Five-Star Hotels' (2015, Southern Cross University); Bachelor of Business in Hotel Management (2009, Southern Cross University).

Research focuses on service language, soft skill development for the future workforce, and sustainability in tourism. She supervises PhD and MPhil students and sits on advisory boards for Torrens’ Centre for Organisational Change and Agility (COCA) and the TUA Disability Research Working Group.