معرفی
Katharine Aulton serves as a Lecturer in Service Management at the University of Edinburgh Business School, delivering undergraduate courses including 'Understanding and Delivering Public Services' and postgraduate instruction at the Edinburgh Futures Institute for the MSc in Service Management and Design program. She teaches core courses such as 'Introduction to Service Management', 'Designing and Delivering Public Services', 'Inter-organisational working and Collaboration', and 'Strategic Leadership and Organisational Culture', while actively participating in the Business School's Strategy Group and Centre for Service Excellence.
Her academic credentials include a PhD in Management (2017) from the University of Edinburgh focusing on co-production in Scottish community health and social care for older adults, a Postgraduate Certificate in Academic Practice (2023) from the same institution, and an Executive MBA (2001) from Imperial College London. Prior professional experience encompasses strategic, commissioning, and operational management roles within the NHS and social care sectors, plus Non-Executive Board service in social housing.
Aulton's research centers on public service innovation through service design, co-production, and value co-creation frameworks, with particular emphasis on practical implementation in health and social care contexts. Her work bridges theoretical service management models with real-world public sector delivery challenges, examining collaborative dynamics between service providers and users.
Her teaching excellence has been formally recognized through multiple awards:
- 2024 Business School Excellence in Teaching Award for 'Overall Course Quality'
- 2023 Business School Excellence in Teaching Award for 'Improving Student Confidence'
- 2023 Edinburgh University Students Association 'Outstanding Innovation in Digital Teaching'
She maintains active involvement with the Centre for Service Excellence, which drives research and practice development in service management across public and private sectors, while applying her pre-academic sector experience to enhance curriculum relevance and student engagement.
