Galen Collins

Galen Collins is a Professor at Northern Arizona University's School of Hotel and Restaurant Management within The W.A. Franke College of Business. His research explores the intersection of robotics, information technology, and hospitality services.

His scholarly work focuses on robot acceptance, service quality in food delivery, and ethical challenges in hospitality. Notable contributions include studies on human-robot interactions, minimum-wage adaptation strategies, and sustainable hotel operations.

Recent research trends highlight his leadership in applying the Technology Acceptance Model (TAM) to service robotics, analyzing customer satisfaction, automation ethics, and wireless infrastructure planning in hospitality settings.