معرفی
Bichen Guan is Lecturer in Management and Organizational Behavior with research expertise in:
- Emotion regulation strategies in service occupations
- Well-being of aged care workforce
- Interpersonal trust in workplace relationships
- Psychometric assessment in talent management
Her work develops evidence-based approaches to support emotional management in high-stress professions. Industry collaborations include healthcare providers and professional service firms seeking to improve employee well-being and service quality.
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