معرفی
Aaron Schat serves as Associate Professor and Associate Dean of Undergraduate Studies at McMaster University's DeGroote School of Business within the Department of Human Resources and Management. His academic career centers on promoting workplace dignity through rigorous research and education in organizational behavior.
Schat's research program investigates workplace aggression, work-related stress, and employee well-being with particular focus on customer service contexts. He examines how incivility affects workers' psychological health, explores covert revenge behaviors against abusive customers, and analyzes blameworthiness attribution in service interactions. His work bridges industrial-organizational psychology with practical business applications, emphasizing that "employees deserve to be treated with civility and dignity" regardless of customer demands.
Analysis of his publication trends reveals consistent focus on aggression typology and its organizational consequences. Recent work employs person-oriented approaches to understand individual differences in aggression exposure, while earlier research established foundational knowledge about workplace aggression prevalence and intervention strategies. His scholarship consistently connects micro-level interactions to macro-level organizational health outcomes.
As an educator, Schat trains future business leaders in human resources management, with students frequently reporting years later how his teachings helped navigate workplace conflicts. He currently collaborates with PhD candidates on peer support mechanisms for service workers handling difficult customer interactions, demonstrating his commitment to translating research into practical organizational solutions.
