Lauren Xiaoyuan Lu is the Norman W. Martin 1925 Professor of Business Administration at the Tuck School of Business, Dartmouth College. She previously held faculty positions at the Kenan-Flagler Business School (University of North Carolina) and Kellogg School of Management (Northwestern University), where she taught operations management courses across MBA, EMBA, and undergraduate programs. Education PhD, Kellogg School of Management, Northwestern University, 2007 MS, Industrial Engineering, Stanford University, 2000 MA, Biology, Johns Hopkins University, 1999 BS, Biochemistry, Nanjing University, 1996 Professor Lu employs data-driven and game-theoretic modeling approaches to investigate operational drivers of organizational performance. Her research spans healthcare management (focusing on human-AI interaction, health IT, and nursing home regulation), retail operations (including generative AI deployment and fashion retail), and supply chain management (contracting and global operations). She frequently utilizes causal inference and field experiments to address real-world problems in these domains. Her publication portfolio reveals a strategic evolution toward AI-integrated operational research, with increasing emphasis on healthcare policy implications and retail technology innovation. Recent work demonstrates methodological sophistication through field experiments in e-commerce and nursing homes, while maintaining theoretical rigor in supply chain contracting models. The interdisciplinary nature of her research bridges operations management with healthcare policy and consumer behavior. Scientific Awards Best Paper Award, Conference on Health IT and Analytics (CHITA), 2025 Runner-up, INFORMS CIST Best Paper Award, 2024 Finalist, MSOM Society iFORM SIG Best Paper Award, 2023 Finalist, MSOM Society Award for Responsible Research in Operations Management, 2022 First Prize, INFORMS Junior Faculty Interest Group Paper Competition, 2009 Professor Lu actively mentors doctoral students and has received significant research funding supporting her field experiments in healthcare and retail settings. Her editorial leadership as Department Editor for Manufacturing & Service Operations Management and Associate Editor for Management Science and Operations Research facilitates scholarly advancement in operations research. She has led professional societies including serving as President of the Supply Chain Management College of the POMS society and Chair of the MSOM Society's Supply Chain Management Special Interest Group. Her current research integrates generative AI applications with traditional operations frameworks, particularly examining worker-AI collaboration in customer service and decision-making contexts. She maintains active collaborations with healthcare institutions and retail enterprises to implement evidence-based operational improvements.
