Jennifer Edson Escalas is a Professor of Marketing at the Owen Graduate School of Management, Vanderbilt University. Her academic roles include editorial leadership as an Associate Editor for the Journal of Consumer Research and contributions to editorial review boards. She holds a PhD from Duke University (1996), an MBA from UCLA (1991), and dual BAs in Economics and Spanish/Linguistics from UCLA (1985). Her research focuses on consumer narrative processing, self-brand connections, and brand meaning management. She explores how stories and narratives shape brand perception, emotional responses to advertising, and the psychological needs met through brand consumption. Notable areas include celebrity endorsement strategies, possession loss psychology, and the application of marketing concepts to improve consumer well-being. Awarded for her academic contributions, Jennifer has received the Outstanding Reviewer Awards from top journals, the Society for Consumer Psychology’s Distinguished Service Award, and multiple Dean’s Awards at Owen. Her work bridges academia and practice, exemplified by her role co-founding Agon Sport, a swimwear company applying marketing principles. Teaching responsibilities span MBA, Executive MBA, and Masters in Marketing programs, emphasizing courses like Consumer Insights and Marketing Strategy. She actively collaborates with social impact organizations, contributing transformative frameworks for storytelling in nonprofit contexts.
Professor Christine (Tini) Mathies serves as Pro Vice-Chancellor, Education at UNSW Sydney. With 18 years at UNSW Business School in roles including Senior Deputy Dean and Associate Dean, she is a recognized leader in marketing education innovation. Current strategic leadership roles Extensive academic background Recognized for educational transformation Her research focuses on services marketing with emphasis on technology integration, consumer psychology, and service experience optimization. Key areas include frontline service robots, humor in service delivery, and consumer decision-making frameworks. Recent publications demonstrate trends in service robotics , humor applications , and crowdsourcing dynamics . These works span 2014-2025 with interdisciplinary connections to psychology, technology, and business strategy. 2023 ASCILITE Innovation Award 2021 QS/Wharton Reimagine Education Award 2011 Australasian Marketing Journal Best Paper Educational leadership includes co-leading UNSW's Assessment and Feedback transformation, with focus on equitable higher education pathways . Her teaching innovations emphasize student-centered approaches and curriculum modernization.
Shaurya Agarwal is an Associate Professor in the Department of Civil, Environmental, and Construction Engineering at the University of Central Florida (UCF), where he has been a faculty member since 2018. He is the founding director of the URBANITY Lab (Urban Intelligence and Smart City Lab) and currently serves as the director of the Future City Initiative. Prior to joining UCF, he was an Assistant Professor in the Electrical and Computer Engineering Department at California State University, Los Angeles (2016–2018). Ph.D. in Electrical Engineering, University of Nevada, Las Vegas (2015) Postdoctoral Research, New York University (2016) B.Tech. in Electronics and Communication Engineering, Indian Institute of Technology (IIT), Guwahati Dr. Agarwal's research lies at the intersection of cyber-physical systems, intelligent transportation systems, and smart cities. He employs interdisciplinary methodologies integrating control theory, data-driven techniques, physics-informed machine learning, and mathematical modeling to address challenges in connected and autonomous mobility. His work emphasizes real-world applications such as traffic state estimation, signal-free intersections, and pedestrian safety using LiDAR perception. His recent publications demonstrate a strong trend in applying physics-informed deep learning and Koopman operator theory to model complex traffic dynamics. These works leverage both Lagrangian and Eulerian data frameworks and aim to improve accuracy under sparse sensor conditions. The research spans transportation, public health, and social systems, indicating a broad interdisciplinary impact. Dr. Agarwal is a senior member of IEEE and serves as an Associate Editor for IEEE Transactions on Intelligent Transportation Systems . His research has been funded by agencies including the Federal Highway Administration (FHWA), Florida Department of Transportation (FDOT), and Oculus. Senior Member, IEEE Associate Editor, IEEE Transactions on Intelligent Transportation Systems He actively mentors Ph.D. students in the Civil, Environmental, and Construction Engineering Department and leads the URBANITY Lab, a research team focused on next-generation urban mobility solutions. The lab develops real-time 3D object detection algorithms, operates a small-scale CAV test-bed, and explores hybrid approaches bridging theory, simulation, and practice.
Dr. Ahmet Songur is an Assistant Professor at the Faculty of Economics and Administrative Sciences of Suleyman Demirel University , specializing in Business Administration . With a career spanning over a decade, he teaches courses like Services Marketing, Brand Management, and Consumer Behavior. Education: PhD in Business Administration (2015), Master's (2009), and Bachelor's (2006) from Suleyman Demirel University. Research focuses on export marketing, customer engagement, gender representation in advertising, and resource-based competitive strategies. Published extensively in Turkish journals (TR DİZİN) and international books, with recent works addressing digital addiction, femvertising, and pandemic impacts on aviation. His 2023–2024 publications examine brand value mediation, gender in advertisements, and export strategies. He has supervised PhD student Duygu Yaman and maintains an ORCID ID (0000-0002-9869-5394) for academic transparency.
Abhishek 'Abbey' Dwivedi is an Associate Professor in Marketing at the School of Business, Charles Sturt University (CSU). He holds a PhD in Marketing from Griffith University, a Master's in Marketing Management (First Class Honours), and a PGDM in Marketing. His teaching experience spans over seven years across Griffith University, University of Queensland, and Central Queensland University, covering courses like Marketing Strategy, Global Marketing, and Services Marketing. PhD in Marketing, Griffith University (2006-2010) Masters in Marketing Management (First Class Honours), Griffith University (2004-2005) PGDM (Marketing), Central Queensland University (Brisbane) Abbey's research focuses on brand extensions , customer equity , celebrity endorsements , and marketing capabilities , with publications in journals like the Journal of Brand Management and European Journal of Marketing . His recent work explores social entrepreneurship and mental health impacts on frontline workers , aligning with his involvement in the Aspro Workforce Wellness Research Unit and Marketing Research Group . His 15 most recent publications (2005-2025) span brand management , social media engagement , cybersecurity in agriculture , and mental health during crises . Key trends include interdisciplinary work on industrial buyers , consumer-brand relationships , and marketing innovation in SMEs . Scientific Awards & Grants: Best Paper Award (2015) Best Reviewer in Track Award (2015) Better Mental Health Program Evaluation Project (2020) Certificate of Appreciation, Society for Marketing Advances (USA) (2014) Abbey supervises higher-degree research students and serves as a peer reviewer for journals like the Journal of Retailing and Consumer Services . He is also part of the Regional Entrepreneurship Research Group and Regional Work and Organisational Resilience Sturt Group .
Dr. Fazlul Rabbanee is an Associate Professor of Marketing at Curtin University's School of Management and Marketing, within the Faculty of Business and Law. He holds a PhD in CRM from Curtin, an MBA in International Business from the University of Akron, and degrees from the University of Chittagong, Bangladesh. His research focuses on digital marketing, consumer resilience, customer engagement, and technology adoption. He has led over 15 industry projects with organizations like RAC and Pharmacy 777, and received grants totaling $900k+ in areas like climate resilience and volunteering. Dr. Rabbanee supervises HDR students across Honours, Masters, and PhD levels, with completed projects on topics like green product habits and luxury retail experiences. His teaching spans Digital Marketing Strategy, International Marketing, and Marketing Research. Awards include the 2016 School of Marketing Paper of the Year and multiple teaching excellence recognitions. He serves as Course Coordinator for Marketing postgraduate programs and has been a peer reviewer for the World Bank and journals like European Journal of Marketing (A*). Research interests include consumer digital experiences, technology adoption, and supply chain management. Notable works address envy's impact on unethical behavior, resilience in healthcare operations, and mobile commerce value frameworks. His work bridges theory and practice, emphasizing real-world applications in marketing strategy and education.
Dr. Jason Pallant is a Senior Lecturer at RMIT University’s School of Economics, Finance and Marketing. His research focuses on the impact of emerging technologies on customer experience, with a particular emphasis on retail innovation, augmented reality, data privacy, and omnichannel strategies. He has authored over 20 peer-reviewed studies and consults for major retailers and industry associations globally. Academic Role: Senior Lecturer in Marketing Research Interests: Marketing Technology, Retail Strategy, Customer Experience Design Industry Engagement: Director, Knowledge Enablement at The Lumery (2023–2024) Awards: Recognized on ReThink Retail’s Global Top Retail Experts list (2023, 2024) His teaching includes postgraduate marketing research and development of new programs in Marketing Technologies. He advises on retail industry awards and has presented at conferences in Australia, Europe, and North America. Pallant’s work bridges academic research and industry practice, emphasizing practical applications of emerging technologies in retail environments.
Dr. Jonathan Liebenau is an Associate Professor (Reader) in Technology Management at the London School of Economics (LSE), part of the Department of Management. He also holds a visiting professorship at Columbia University’s Graduate School of Business and School of Engineering. His expertise spans technology management, innovation policy, and the socio-economic impacts of information systems in developing countries. He has authored/co-authored over 70 publications and advised global organizations such as Dell, IBM, and the UK Office of Science and Innovation. Education: PhD in History and Sociology of Science (University of Pennsylvania, 1981), BA in Science Policy (University of Rochester, 1976). His career includes roles at the Smithsonian Institution, Boston University, and academic leadership roles at LSE. Research focuses on technology policy, telecommunications, and the role of digital infrastructure in development. He leads LSE Tech, a research group exploring internet economics and policy. Notable work includes studies on payment systems modernization, blockchain regulation, and the economic implications of cloud computing in emerging economies. Advisory roles include membership on boards at Istanbul Bilgi University and the American University in Cairo. He has supervised numerous PhD students researching topics like ICT in Sub-Saharan Africa, banking innovation in Thailand, and DSS applications in national debt management. His recent articles address global technological competition with China, urban mobility policy, and fintech innovation mechanisms. He emphasizes interdisciplinary approaches to understanding how technology shapes economic development and regulatory frameworks.
Amparo Cervera Taulet is a Full Professor at the Department of Marketing and Market Research, Faculty of Economics, University of Valencia. She holds a PhD from the same university and leads the SIV (Service, Innovation, Value) research group. She has held leadership roles including Director of the Interuniversity Institute of International Economics (2016–2023), Director of the City of Valencia Chair (2013–2015), and Director of the Sustainable Economic Model Chair (2017–2019). She currently coordinates the PhD in Marketing at the University of Valencia and co-directed the international iMBA program (2009–2012). She is Editor-in-Chief of the International Review on Public and Nonprofit Marketing (Springer) and Vice President of the International Association on Public and Nonprofit Marketing. Education: PhD in Marketing and Market Research, University of Valencia (1998) Research stays at Harvard Business School, University of Birmingham, Victoria University (NZ), and others Her research focuses on strategic marketing, service marketing, innovation, public and nonprofit marketing, and sustainable tourism . She explores how organizations in both public and private sectors create value through customer orientation, branding, and innovation. Her work integrates theoretical models with practical applications in tourism, public services, and higher education. The analysis of her recent publications reveals a consistent focus on value co-creation, customer orientation, brand personality, and innovation in service contexts . Her work spans sectors including airlines, hotels, higher education, and public administration. She frequently employs relationship marketing and stakeholder theory to understand organizational dynamics. Recent trends show growing emphasis on digital services, inclusive tourism, and sustainability . Scientific Awards: Best Paper in Industrial Marketing Management (2008) Outstanding Paper Award in Industrial Management & Data Systems (2010) Multiple presentation awards at GIKA, AIRSI, and international tourism congresses Three Extraordinary Doctorate Prizes awarded to her PhD students Best Spanish Thesis in Entrepreneurship (awarded to her student) Amparo Cervera has supervised 13 doctoral theses and numerous master's projects, many funded by public and private institutions, reflecting strong knowledge transfer. She has participated in over 25 research projects, including European (ENPI) and public-funded initiatives on sustainable tourism and urban development. She has evaluated research for ANEP, DEVA-AAC, and the European Commission. She is actively involved in academic governance as a member of ANECA PEP commission, faculty board, and university gender and sustainability commissions. She leads the SIV (Service, Innovation, Value) research group and has directed competitive projects like Newcimed (sustainable Mediterranean tourism) and cruise tourism sustainability in the Valencian Community. Her international collaborations span institutions in the US, UK, Portugal, Chile, and France.
Lola C. Duque serves as a Professor in the Department of Business Economics within the School of Business at Carlos III University of Madrid (UC3M). Her institutional affiliation is deeply integrated with the university's research initiatives, particularly through her leadership role in the Institute for the Development of Enterprises and Markets (INDEM). She maintains an active presence in both academic and research communities as evidenced by her continuous publication record and Google Scholar profile. Her educational foundation includes: PhD in Business Studies (Cum Laude, University of Barcelona, 2005) Master's Degree in Economics and Business (Pompeu Fabra University, 2000) Degree in Business Administration and Management (National University of Colombia, 1998) International research experience spans the Norwegian Business School (BI), San Diego State University, and Vienna University of Economics. Professor Duque's research program centers on consumer behavior dynamics within service contexts, with particular emphasis on wellbeing outcomes and perceived innovativeness. Her work bridges theoretical marketing frameworks with practical applications in tourism, education, and corporate social responsibility. Notable contributions examine how firm size influences cause marketing effectiveness, psychological pricing mechanisms, and stress moderation in negative service encounters. Recent publication trends (2020-2024) reveal three dominant streams: (1) Spanish Innovation Index development (24 reports through 2024), (2) Cause-related marketing across international contexts, and (3) Higher education performance metrics. Her work appears consistently in leading journals including Journal of Retailing, International Marketing Review, and Journal of Service Research, demonstrating methodological rigor across quantitative, qualitative, and mixed-method approaches. As co-director of the Spanish Innovation Index through INDEM, she contributes significantly to national economic policy discussions. Her teaching portfolio spans undergraduate and graduate marketing courses, connecting classroom instruction with real-world enterprise challenges. While specific grant details aren't provided, her sustained publication output and institutional leadership suggest active research funding support. The INDEM research unit serves as her primary collaborative environment, where she develops innovation metrics that influence Spanish business policy. Her international research stays indicate strong global academic networks that inform both her teaching and publication strategies, particularly regarding cross-cultural consumer behavior.
Jonas Holmqvist is an Associate Professor of Marketing at KEDGE Business School, renowned for his research on language use in services and luxury marketing. He has published in leading journals such as the Journal of Service Research and European Journal of Marketing , with a focus on perceived value in luxury and ethical practices in the luxury industry. He collaborates with world-renowned luxury companies and serves as an editor for the Journal of Business Research special issue on 'Unconventional Luxury'. Recent Publications: His work explores themes like liminality in customer experiences, digital transformation in luxury fashion, traceability in B2B relationships, and cultural dynamics in service ecosystems. Articles often emphasize hedonic escapism , agentic luxury , and value creation in service contexts. Teaching Areas: Marketing, Luxury Services, and Consumer Behavior. His research bridges theoretical frameworks with practical applications for global brands.
Ajay K. Kohli is the Gary T. and Elizabeth R. Jones Chair and Regents' Professor in Marketing at the Scheller College of Business, Georgia Institute of Technology. His research focuses on customer centricity, sales management, B2B marketing, brand management, and market orientation. He has served as Editor-in-Chief of the Journal of Marketing and currently holds editorial roles at the Journal of Marketing and International Journal of Research in Marketing . Current Roles: Regents' Professor, Scheller College of Business Editorial Leadership: Former Editor-in-Chief of Journal of Marketing , Associate Editor, Area Editor Academic Recognition: AMA Fellow, EMAC Fellow, ISBM Fellow, multiple awards Education: PhD in Business Management, University of Pittsburgh PGDM (MBA), Indian Institute of Management, Calcutta B. Tech in Electrical Engineering, Indian Institute of Technology, Kharagpur Research Interests span market orientation, customer solutions, sales management, and brand management. His work explores how firms adapt to market changes, manage customer relationships, and leverage relational processes for competitive advantage. He emphasizes practical relevance, bridging academic research with industry applications. Scientific Awards and Honors Three honorary doctorates (BI Norwegian Business School, University of St. Gallen, Corvinus University of Budapest) IIM Calcutta’s Distinguished Alumnus Award (2017) AMA/McGraw-Hill/Irwin Career Award (2017) Paul D. Converse Award (2016, termed "Marketing Hall of Fame" by Fortune ) Multiple best paper awards across journals Teaching and Professional Experience: Professor Kohli has taught at Emory University, Harvard Business School, University of Texas at Austin, and several international institutions. He has led executive education seminars globally and received the Jack G. Taylor Teaching Excellence Award at UT-Austin. His industry experience includes consulting with 3M, Accenture, IBM, and Deloitte.
Scott A. Neslin is the Albert Wesley Frey Professor of Marketing at the Tuck School of Business at Dartmouth College. He has been at Tuck since completing his PhD at MIT's Sloan School of Management in 1978. Professor Neslin has served as a Visiting Scholar at NYU Stern School of Business (2020-present), Yale University (1989-90), Duke University's Teradata/Duke CRM Center (2002), and Columbia University's Graduate School of Business (2009-2010). Professor Neslin holds a PhD from Massachusetts Institute of Technology (1978) and a BS from Cornell University (1974). His academic journey spans over four decades, establishing him as a leading scholar in marketing science and customer analytics. Professor Neslin's research expertise centers on customer analytics, sales promotion, and marketing mix models. He has conducted groundbreaking research on predictive modeling for cross-selling and identifying customer churners, evaluated the effectiveness of loyalty programs, and examined determinants of customer channel migration and 'research shopping'. His work investigates promotion impacts on consumer stockpiling, brand loyalty, and consumption, as well as advertising's role in reinforcing brand loyalty. His research bridges theoretical frameworks with practical applications in retail and marketing strategy. His extensive publication record demonstrates consistent focus on customer behavior across multiple channels, with recent work emphasizing omnichannel retailing, mobile app engagement, and the interplay between online and offline shopping behaviors. His research shows increasing sophistication in modeling complex customer journeys across multiple touchpoints, with particular attention to how digital innovations reshape traditional retail paradigms. Winner, Best Paper Published in 2017, Journal of Interactive Marketing Finalist: IJRM Best Paper Award Winner, 2012 Robert D. Buzzell MSI Best Paper Award Top Cited Paper Award 2007-2011, Journal of Interactive Marketing Finalist, Paul E. Green Award, Journal of Marketing Research Finalist, William O'Dell Award, Journal of Marketing Research Winner, John D. C. Little Best Paper Award Winner, Harold F. Maynard Award, Journal of Marketing Co-Winner, Davidson Best Paper Award, Journal of Retailing Professor Neslin teaches Statistics for Managers, Marketing Management, Sales Promotion, Customer Analytics, Marketing Research, Marketing New Products, and Decision Analysis to MBA students. His editorial service includes being an Associate Editor for Journal of Marketing and serving on editorial boards of Journal of Marketing Research, Journal of Interactive Marketing, Journal of the Academy of Marketing Science, and Marketing Letters. He has also conducted numerous executive seminars for major corporations including Nielsen, Dentsu Advertising, and Digital Equipment Corporation. Professor Neslin's work has significantly shaped the field of multichannel customer management, with his research often serving as foundational work for subsequent studies in customer analytics and retail strategy. His collaborations with leading scholars across multiple institutions have produced influential frameworks for understanding complex customer behaviors in evolving retail environments.
Professor Mirella Yani-De-Soriano is a Professor of Marketing at Cardiff Business School , where she also serves as Pathway Convenor for the MSc Social Science Research Methods (SSRM) in Management and Business Studies. Her academic career follows significant management and consultancy experience at international corporations. Cardiff Business School, Cardiff University MSc Social Science Research Methods (SSRM) Pathway Convenor Her research focuses on Transformative Consumer Research , particularly examining online addiction behaviors, cross-cultural consumer dynamics, and emotional responses in retail environments. She has published extensively in leading journals like European Journal of Marketing , Journal of Business Ethics , and Computers in Human Behavior . Notable projects include analyzing facial expression impacts on Airbnb bookings and macro-social marketing interventions for public health. Recent work includes modeling gaming addiction in eSports (2025) and cross-cultural co-creation outcomes (2019). Her research consistently explores emotional drivers , trust mechanisms , and ethical consumption across diverse markets. Supervision: Actively supervises PhD and MSc students, including Edward Davies. Contact: Yani-De-SorianoM@cardiff.ac.uk
Dr. Urszula Garczarek-Bąk is an Assistant Professor in the Department of Commerce and Marketing at the University of Economics in Poznan (UEP). She is actively involved in institutional governance, serving as a member of the Marketing Promotion Team, the Electoral College of UEP, the Rector's Commission for Social Responsibility of the University, and the Recruitment Committee for Management Studies. Her research focuses on neuromarketing, brand management, consumer behavior (including neurodiverse populations), and digital marketing strategies. She employs cutting-edge methods such as EEG and eye-tracking to study consumer decision-making processes, particularly in e-commerce and brand storytelling contexts. Her work bridges theoretical frameworks with practical applications, addressing topics like social media engagement, sports sponsorship dynamics, and ethical dimensions of corporate social responsibility. Garczarek-Bąk’s interdisciplinary approach integrates neuroscience, psychology, and economics to analyze consumer attitudes and market trends. She is also engaged in promoting innovative educational and research practices within her field. Her academic contributions include over 15 recent publications, exploring themes such as viral marketing strategies, gender differences in online shopping, and the ethical challenges in CSR. While no awards are listed, her active participation in university committees underscores her commitment to institutional development and academic excellence.
