Andrew Stephen is the L’Oréal Professor of Marketing and Deputy Dean for Faculty and Research at Saïd Business School, University of Oxford. He leads the Marketing faculty and directs the Oxford Future of Marketing Initiative, focusing on emerging technologies like AI and data-driven strategies in marketing, media, and advertising. His research explores digital marketing, consumer behavior, and the impact of new technologies, earning him recognition as a top global marketing scholar. His academic contributions span leading journals such as the Journal of Consumer Research and Harvard Business Review. He serves as editor of the Journal of Consumer Research, co-editor of the International Journal of Research in Marketing, and actively engages with industry through councils like the Mobile Marketing Association’s Brand Safety Council. Teaching responsibilities include marketing curriculum oversight and courses across MBA, Executive MBA, and DPhil programs, focusing on digital transformation, marketing analytics, and the future of marketing. His work bridges academic rigor with industry relevance, addressing challenges in tech-enabled marketing and global brand strategies. Awards: Top marketing academic in the UK (AMA), featured in Poets & Quants’ top 40 under 40, multiple research excellence awards. Labs/Initiatives: Oxford Future of Marketing Initiative, fostering collaborations with leading companies to tackle industry challenges. Grants/Advising: Extensive industry partnerships and academic grants not explicitly detailed in the text.
Ashwin BALIGA is an Assistant Professor of Sales at IÉSEG School of Management , France, since 2022. He holds a Ph.D. in B2B Marketing from the Indian Institute of Technology, Madras (2022), a Master of Technology in Engineering Management (2015), and a Bachelor’s in Mechanical Engineering (2011). Ph.D. in B2B Marketing, Indian Institute of Technology, Madras (2022) Masters of Technology in Engineering Management, Manipal Institute of Technology (2015) Bachelors in Mechanical Engineering, National Institute of Engineering, Mysore (2011) His research focuses on B2B Service Failure & Recovery , Mental Health in B2B Sales , Technology in B2B Sales , and Buyer-Supplier Relationships . Recent work includes systematic reviews and morphological analyses of DEI in B2B selling, mental health impacts, and tech-driven sales strategies. In 2025, he received the Best Reviewer Award from the Journal of Hospitality and Tourism Management (JHTM). Additional accolades include the Sri N Kannan Prize for Best PhD Thesis in Marketing (2022), multiple gold medals for academic excellence (2015, 2011), and recognition for research contributions at NASMEI and the Sheth Foundation Doctoral Consortium. Baliga teaches Selling Techniques at the bachelor’s level and Services Marketing and Sales Management at the master’s level. He is a member of the Laboratory of Economics and Management (LEM) and has contributed to journals like the Journal of Personal Selling and Sales Management, Journal of Business Research, and the International Journal of Mineral Processing.
A. Michael Knemeyer is a Professor of Logistics at The Ohio State University's Max M. Fisher College of Business, where he contributes to research and teaching in supply chain management. His work focuses on supply chain relationships, risk and resilience, vendor relations, and sustainability integration. Educational Background: PhD from the University of Maryland, BSBA from John Carroll University Research Areas: Supply chain relationships, international logistics, sustainability, vendor relations, risk management Key Awards: 2013 IJPDLM Outstanding Paper Award, 2013 Bernard J. La Londe Best Paper Award Knemeyer's publications in journals like Harvard Business Review and Journal of Business Logistics explore critical themes in logistics outsourcing relationships, supply chain integration, and sustainable practices. His work often examines cross-cultural dynamics and institutional factors affecting supply chain performance. Selected Courses: Strategic Supply Chain Management, Contemporary Issues in Supply Chain Management, Logistics and Supply Chain Decision Making
Joel Goh is Associate Professor at the Department of Analytics and Operations, NUS Business School, National University of Singapore. He serves as Director of the J.Y. Pillay Comparative Asia Research Centre (under NUS Global Asia Institute) and PhD Program Director at the Institute of Operations Research and Analytics (IORA). Previously, he was Assistant Professor at Harvard Business School (2014-2017) and Visiting Scholar (2017-2022). BSc, MSc, PhD in Operations, Information, and Technology from Stanford University His research focuses on healthcare analytics (preventing health conditions, hospital operations, frailty assessment), supply chain analytics (digital business models, platform leakage), and service platform operations (hospital-at-home programs, incentive design). He co-created the Robust Optimization Made Easy (ROME) software. Recent publications analyze workplace psychological safety (2024), hospital-at-home models (2024), and platform leakage dynamics (2023). His work spans 18+ journals with 740+ citations for burnout cost studies (2022) and 606+ citations for physician well-being research (2017). Teaching Honors : 2023: Best MBA Teaching & Skinner Innovation Award 2021: NUS Annual Teaching Excellence Award 2020: Early Career Research Excellence Award & 40 Under 40 Best MBA Professors Advising & Grants : Served as PhD Program Director. Received NUS Start-Up Grant R-314-000-110-133 (2021) and Humanities & Social Sciences Fellowship (2021). Editorial roles include Associate Editor at Management Science , Manufacturing & Service Operations Management , and Senior Editor at Production and Operations Management .
Janna Parker is a professor in the Department of Marketing at James Madison University, specializing in digital marketing, retailing, and nonprofit marketing. With a career transition from political campaigns, she focuses on social media's role in personal and professional branding. Her research examines work-personal social media boundaries, employer governance policies, and volunteerism in nonprofit contexts. Education: Bachelor's in History (California State University Sacramento), Master's (Cameron University), Doctorate (Louisiana Tech) Teaching Interests: Digital marketing education, social media strategy, nonprofit marketing Her scholarly work spans social media governance, volunteer engagement, and retail dynamics, with recent emphasis on digital marketing pedagogy and cancel culture implications. Parker has contributed to academic journals through empirical studies and conceptual commentaries. Key article trends include: Digital marketing education evolution (2024) Social media governance in corporate and nonprofit contexts (2024) Online teaching satisfaction in higher education (2022) Volunteer brand community dynamics (2020) Consumer behavior frameworks (2019) Her media appearances include expert commentary on holiday retail strategies and social media research, reflecting practical applications of her academic work.
Nicole Koschate-Fischer is Professor and holds the GfK Chair for Marketing Intelligence at Friedrich-Alexander University Erlangen-Nuremberg (FAU), where she currently serves as Dean of Research at the Faculty of Business, Economics and Social Sciences. She is spokesperson for the interdisciplinary research focus "Customer Insights" and founding director of the Experimental Lab for Business Insights Nuremberg (ELAN). Previously, until September 30, 2024, she served as spokesperson for the Institute of Marketing and head of the Master's in Marketing program. Professor Koschate-Fischer earned her doctorate and habilitation from the University of Mannheim after completing a degree in business administration and psychology. Her academic journey includes membership in the interdisciplinary Collaborative Research Center "Concepts of Rationality, Decision Behavior, and Economic Modeling" at Mannheim, along with research stays as visiting scholar at University of Florida and University of Texas at Austin. She has held professorships at Technical University of Kaiserslautern and HEC Paris, and served as visiting professor at University of Vienna and Central University of Finance and Economics in Beijing. Research Interests Professor Koschate-Fischer's research spans customer insights , digital marketing , pricing and product management , and marketing analytics . Her work investigates consumer behavior in digital contexts, brand partnerships, life event impacts on purchasing decisions, and the psychological aspects of pricing. She employs experimental research methods and mediation analysis to understand causal relationships in consumer decision-making processes. Her publication record demonstrates consistent high-impact research in leading journals including Journal of Marketing, Journal of Marketing Research, and Journal of the Academy of Marketing Science. Recent work focuses on digital communication phenomena like emoji usage in electronic word-of-mouth, conversational agent interactions, and the application of behavioral pricing principles in charitable contexts. Professional Recognition Full member of the Bavarian Academy of Sciences and Humanities Member of the Board of Academic Trustees of the Center for Advanced International Marketing Knowledge (AiMark) Editorial board member of Journal of International Marketing Professor Koschate-Fischer regularly serves as reviewer for leading international academic journals and presents her research at both academic and practitioner-oriented conferences. Her work receives funding from organizations including the German Research Foundation (DFG), and she maintains active collaborations with renowned companies across various industries. She has directed the Experimental Lab for Business Insights Nuremberg (ELAN) since its founding, creating a hub for interdisciplinary customer insights research that bridges academic rigor with practical business applications.
Daniel Adelman is the Charles I. Clough, Jr. Professor of Operations Management at the University of Chicago Booth School of Business. He joined the faculty in 1997 after completing his PhD in industrial engineering and operations research at Georgia Tech. Adelman is a leading expert in Business Analytics and Management Analytics, helping companies deploy data and decision analysis to build world-class strategic and tactical management capabilities. Adelman received his PhD in industrial engineering and operations research in 1997, along with a bachelor's degree in industrial engineering and a master's degree in operations research, all from the School of Industrial and Systems Engineering at the Georgia Institute of Technology. Daniel Adelman's research focuses on applying analytical models to solve complex business problems across multiple industries. He has worked with firms from diverse sectors including internet services, chemical distribution, airlines, third party logistics, fiber-optics manufacturing, semiconductor manufacturing, oil, and healthcare. His research integrates real-world data with analytical models to bring structure and discipline to decision and control processes, enabling firms to achieve higher profits with lower risk. Adelman's recent work has concentrated heavily on healthcare analytics, where he leads the Healthcare Analytics Laboratory at Chicago Booth. This lab works with teams of doctoral and MBA students on projects with major healthcare institutions to optimize clinical, operational, and financial outcomes. His research spans foundational operations research including approximate dynamic programming, inventory theory/supply chain management, and revenue management/pricing optimization, as well as examining the linkage between operational performance metrics and financial performance of firms. Adelman's publications show a clear trend toward increasing focus on healthcare applications while maintaining strong theoretical foundations in operations research. His earlier work focused more on general operations management problems like inventory control and supply chain optimization, while his recent publications demonstrate a strategic shift toward healthcare analytics, particularly examining surgical team dynamics, hospital performance metrics, and resource allocation during public health emergencies like the COVID-19 pandemic. George B. Dantzig Prize (1998) for the best dissertation in operations research and management sciences that is innovative and relevant to practice Adelman regularly advises doctoral and MBA students through the Healthcare Analytics Laboratory at Chicago Booth. He has served as Associate Editor for Management Science, currently serves as Associate Editor for Manufacturing and Service Operations Management, and is the Area Editor for Operations and Supply Chain at Operations Research. His industry collaborations include significant projects with Akamai on internet pricing, with GE Global Research Labs on the electricity smart grid, with BP on gasoline supply contract portfolio optimization, and with Symantec on software release planning. Adelman leads the Healthcare Analytics Laboratory at Chicago Booth, which brings together interdisciplinary teams of doctoral and MBA students to work on a portfolio of projects with major healthcare institutions. The lab focuses on optimizing clinical, operational, and financial outcomes through advanced analytics and decision modeling.
**Dr. JIN Chen** is an **Associate Professor** in the **Department of Information Systems and Analytics** at the **National University of Singapore (NUS) School of Computing**. He holds a PhD in Industrial Engineering and Management Science from Northwestern University (U.S.) and joined NUS in 2018 after postdoctoral work at the Wharton School, University of Pennsylvania. His research focuses on **online platforms**, **information systems operations**, and **digital transformation**, with a particular interest in addressing challenges like fake information dissemination and platform competition. His work bridges **operations management** and **information systems**, emphasizing practical applications in e-commerce and fintech. **Education**: B.Sc. (Shanghai Jiao Tong University) M.Sc. & Ph.D. (Northwestern University, U.S.) **Research Interests**: Platform design and competition Information bundling and pricing strategies Consumer search behavior Right-to-repair policies and environmental impacts **Awards & Recognition** (selected): Finalist, MSOM Service Management SIG Best Paper Award (2024) Nomination for NUS Young Researcher Award (2022–2024) Winner, INFORMS ENRE Young Researcher Prize (2022) Teaching Excellence Awards (2021–2023) **Key Projects**: Optimal information structure design to combat fake orders/reviews Environmental and welfare implications of right-to-repair laws Strategic bundling and pricing in multi-service platforms
Prof. Dr. Christian Homburg holds the Chair of Business-to-Business Marketing, Sales & Pricing at the University of Mannheim's Faculty of Business Administration. Since 2007, he has been a Professorial Fellow at the University of Melbourne. His research spans marketing strategy, sales management, pricing, and customer relationship management, with a focus on business-to-business contexts. He collaborates with global firms such as Accenture, BOSCH, SAP, and BASF. Research Interests: Prof. Homburg explores topics like sales force automation, key account management, IoT in marketing, and augmented reality in sales. His work bridges academic theory and practical implementation, emphasizing organizational systems driving customer and competitor responsiveness. Scientific Awards: Hermann Billing Prize (1989) Multiple Best Paper Awards from the American Marketing Association (1997-2010) Louis W. Stern Award (2009) Best Paper Awards from Journal of the Academy of Marketing Science and Journal of Business to Business Marketing Publications: Author of 7+ editions of Marketing Management , co-editor of the Handbook of Customer Loyalty Management , and contributor to leading journals like Journal of Marketing and Strategic Management Journal .
Chendi Zhang is a Professor of Finance at the University of Exeter Business School. He serves as the founding Director of the Exeter Sustainable Finance Centre and Director/Treasurer of the Global Research Alliance for Sustainable Finance and Investment. Previously, he was Associate Dean for Research & Impact (2021-2025) and Director of Research for Finance and Accounting (leading REF2021 submission). He holds affiliations with the Global Systems Institute and Environment and Sustainability Institute, contributing to UN Sustainable Development Goals including Climate Action and Responsible Consumption. Education PhD in Financial Economics from Tilburg University MRes in Finance from Tilburg University MSc in Economics from Tilburg University BSc in International Finance from Shanghai Jiao Tong University Research Focus Professor Zhang's research explores sustainable investing, corporate finance, and behavioral finance with emphasis on ESG integration, climate risk, and stakeholder governance. His work examines how environmental/social factors influence financial markets, corporate decision-making, and asset pricing through empirical and theoretical frameworks. Recent studies analyze biodiversity's financial impact, carbon pricing mechanisms, income inequality disclosures, and ESG resilience during crises (e.g., COVID-19, Ukraine conflict). His research identifies market inefficiencies related to climate sensitivity, gambling sentiment, and dividend policies while exploring corporate governance in state-owned enterprises. Funding and Recognition Research funded by UKRI Natural Environment Research Council, British Academy, BNY Mellon, Royal Bank of Canada, and World Bank. Work featured in The Economist , Wall Street Journal , and Forbes . Articles published in top journals including Management Science and Journal of Financial Economics , cited over 10,000 times. Professional Service Vice Chair of Research Committee for Chartered Association of Business Schools. External examiner for Imperial College London. Previous appointments at University of Cambridge, University of Warwick, University of Sheffield, and Tilburg University.
Christian Grönroos is Professor of Marketing at Hanken School of Economics, recognized among the top marketing researchers globally. His pioneering work established service marketing theory and the service logic paradigm. Research focuses on value co-creation frameworks, relationship marketing evolution, and service-driven business model innovation. Publications have transformed understanding of customer management and service productivity. Awards include the Don Schultz Award (2025) and AMS-Parasuraman Best Paper Award. Recent work examines service-informed marketing reform and employee alignment in brand promise co-creation.
Reetika Gupta is an Associate Professor at ESSEC Business School, Singapore, with a career spanning institutions such as Lehigh University (College of Business and Economics) and City University of New York – Baruch College. Her research focuses on Marketing , Consumer Behavior , and Digital Marketing , particularly in areas like Interactive Marketing , Bottom-of-the-Pyramid Consumers , and Augmented Reality in Marketing . PhD in Marketing (City University of New York – Baruch College, 2005) PGDPC (Mudra Institute of Communications, 1996) BA (Honors) in Economics (St. Stephen's College, 1994) Her research explores: Psychological factors in ethical consumption and sustainable marketing Design of digital platforms to enhance consumer revisits and engagement Impact of social relationships on consumer behavior in emerging markets Political ideology's influence on product preferences Recent publications analyze Bottom-of-the-Pyramid Consumers , Mobile Marketing , and Healthcare Challenges . Awards include Fond de Recherche ESSEC grants and the Alfred Noble Robinson Faculty Award (2012). She has served as Editor-in-Chief of the Journal of Consumer Marketing (2020–2022) and currently as Associate Editor.
Tim Huh is a Professor and Chair of the Operations and Logistics Division at the University of British Columbia's Faculty of Commerce and Business Administration. He specializes in inventory control, supply chain management, and operations research, with a focus on dynamic decision-making under uncertainty. B.A., B.Math, M.Math from University of Waterloo M.A. from Regent College M.S., Ph.D. from Cornell University His research spans theoretical and applied topics including renewable energy systems, healthcare operations, and digital learning analytics. Recent work explores wind power storage optimization, asynchronous video usage in education, and multi-echelon inventory solutions. Scientific recognition includes the Canada Research Chair in Operations Excellence and Business Analytics He teaches core business analytics and operations management courses at both undergraduate and graduate levels, emphasizing quantitative decision-making and process fundamentals.
Professor Ashley Braganza serves as Dean of Brunel Business School at Brunel University London and holds the Chair in Business Transformation. He founded and co-directs Brunel's interdisciplinary Research Centre for Artificial Intelligence (established 2018), which includes a dedicated AI Lab and forms part of Brunel's broader AI Ecosystem. His leadership secured £3.5 million in grants during the 2022/23 academic year and a recent €5.8 million ELOQUENCE EU project (2024-2027). His academic qualifications include a PhD in Organisational Change and Information Systems from Cranfield University and an MBA in Strategic Management Responsibility from the University of Strathclyde. Professor Braganza's research centers on artificial intelligence, big data, change management, strategy implementation, process and knowledge management, and transformation-enabled information systems . His practice-based approach stems from over 40 major consultancy projects with global organizations including BT, Microsoft, McDonald's, Astra Zeneca, and UN agencies. He champions interdisciplinary experiential learning and rigorous academic research with real-world applications. Analysis of his 15 most recent publications reveals dominant trends in applying AI and digital technologies to healthcare supply chains, blockchain governance, and socioeconomic challenges like digital poverty. His work consistently bridges operations management, information systems, and social sciences while examining human-organizational impacts of technological transformation. His distinguished recognition includes: Election to the British Academy of Management College of Fellows for 25+ years of scholarly contribution and community service Professor Braganza has directed significant research initiatives including the British Academy-funded digital poverty study in Margate, UK-India collaborative projects on AI in healthcare productivity, and curriculum development for special needs trainers. His consultancy assignments with major corporations have co-created practical frameworks for implementing complex organizational change programs. He founded and chairs the British Academy of Management Special Interest Group in Transformation, Change and Development, and directs Brunel's AI: Social and Digital Innovation Research Centre, fostering cross-disciplinary collaboration through the Operations and Information Systems Management Research Group (OISM).
Christopher S. Tang is a UCLA Distinguished Professor and Edward W. Carter Chair in Business Administration at the Anderson School of Management , where he researches global supply chain management with a focus on social innovation in developing countries . He also serves as Senior Associate Dean for Global Initiatives and Faculty Director of the Center for Global Management . Education: Ph.D. in Management Science (1985, Yale University) M.Phil. in Administrative Science (1983, Yale University) M.A. in Statistics (1983, Yale University) B.Sc. in Mathematics (First Class Honors, 1981, King’s College, University of London) His research explores the intersection of corporate responsibility and supply chain innovation , addressing topics like microfinancing , mobile platforms for developing economies , direct agricultural procurement , and disaster response logistics . He emphasizes visibility, integrity, and agility in uncertain environments. Recent work highlights AI adoption benefits for supply chains , strategies to reduce forced labor risks , and policy impacts on ride-sharing platforms . His research bridges operations management and social justice , advocating for environmental stewardship alongside business growth. Scientific Awards: Salzberg Medallion (2017) Lifetime Fellow, INFORMS (2011) Responsible Research in Management Award (2017) Teaching Excellence Award (multiple years, UCLA-NUS) Dean’s Excellent Service Award (2014) As an influential adviser and consultant , Tang has worked with Amazon, HP, IBM, Nestlé, GKN , and Accenture . He has taught at Stanford University, UC Berkeley, Hong Kong University of Science and Technology , and served as visiting professor at Cambridge University and the Institute of Advanced Study at HKUST .
