معرفی
Zeynep Akşin Karaesmen is a Professor in the Operations Management and Information Systems group at Koç University, where she has been since Fall 2002. She holds a PhD (1996) and MS (1994) in Operations Management from the Wharton School, University of Pennsylvania, and a BS in Industrial Engineering from Middle East Technical University (1990). Previously, she served as faculty at INSEAD and was a visiting scholar at Kellogg School of Management (2008-2009).
Her research focuses on
- Service Operations Management
- Behavioral Operations Management
- Call Center and Healthcare Operations
- Stochastic Modeling
- Mathematical and Empirical Analysis
Her recent publications analyze
- Call Center Delay Announcements
- Workforce Cross-Training
- Service System Design
- Human Capital Valuation
- Healthcare Capacity Planning
- Customer Retrial Behavior
Scientific Awards
- TÜBA Social Sciences Incentive Award (2006)
- IBM Faculty Award (2011)
- Koç University Outstanding Faculty Member (2017)
- Wickham Skinner Best Paper Award (2016, 2nd Place)
- MSOM Service Management SIG Prize Finalist (2015)
- Best Paper Awards (multiple)
She serves as Associate Editor for Management Science, Manufacturing & Service Operations Management, and other journals. Her teaching includes Operations Management (EMBA/MBA/undergraduate), Service Operations Management, and Supply Chain courses.
