معرفی
Ryan W. Buell is the C. D. Spangler Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School, where he teaches Managing Service Operations in the MBA curriculum and chairs the Transforming Customer Experiences Executive Education program.
His educational background includes:
- DBA in Technology and Operations Management from Harvard Business School (Dean's Award, Wyss Doctoral Research Award)
- MBA with high distinction from Harvard Business School (George F. Baker Scholar)
- BBA with high distinction from the University of Michigan's Ross School of Business (Phi Beta Kappa)
Professor Buell's research investigates service business-customer interactions through three interconnected lenses: operational transparency (designing visibility into service processes), customer compatibility (aligning customer expectations with service capabilities), and transforming customer engagement (optimizing human-technology service interfaces). His work demonstrates how transparency enhances perceived value, reduces anxiety, and improves operational outcomes across healthcare, government, and commercial sectors.
His publication portfolio shows consistent focus on behavioral operations, with recent work examining workforce diversity disclosures, shared medical appointments, and anxiety mitigation in service encounters. Key trends reveal growing application of transparency principles to complex service ecosystems and human-technology collaboration challenges.
His awards include:
- Wickham Skinner Early Career Research Accomplishments Award (2019)
- Wyss Award for Excellence in Mentoring Doctoral Students (2024)
- Faculty Teaching Award from the Class of 2024
- Charles M. Williams Award for Executive Education (2016)
- Stan Hardy Award for Outstanding Paper (2011)
As a dedicated mentor, Professor Buell received the Wyss Award for doctoral mentoring in 2024. His research has attracted significant grant support through Harvard's Behavioral Insights Group affiliation, though specific funding details aren't public. He maintains strong industry connections through executive education programs and case development for major corporations.
Professor Buell is actively affiliated with Harvard's Behavioral Insights Group at the Kennedy School, applying behavioral science to public sector challenges and conducting field experiments that bridge academic research and real-world implementation.
