معرفی
Michelle A. Kinch is an Assistant Professor of Business Administration at the Tuck School of Business at Dartmouth College. Her research focuses on behavioral operations management, examining the balance between automation and human interaction in service environments. She holds a DBA and MBA from Harvard Business School, along with a BS in Management Science from MIT. Dr. Kinch has extensive industry experience in financial services, including roles at LPL Financial and Fidelity Investments, and is a Chartered Financial Analyst.
- Affiliations: Tuck School of Business, INFORMS, POMS
- Professional Designations: Chartered Financial Analyst (CFA)
Her work bridges academic research and industry applications, with notable studies on AI feedback systems in call centers and customer anxiety mitigation through human contact in self-service technologies. Awards include the 2019 INFORMS Behavioral Operations Best Paper (1st) and POMS Junior Scholar Paper (2nd).
Teaching spans MBA and executive education programs at Tuck, Boston University, and Harvard, with student praise for her engaging pedagogy. She advises organizations globally on operational design in financial services, healthcare, and technology sectors.
