معرفی
Dr. Quynh Nguyen serves as a Lecturer in Hospitality Management at Bournemouth University's Faculty of Management, Department of Tourism and Hospitality. She coordinates Tourism and Hospitality undergraduate programs as Level 4 Coordinator and acts as Link Tutor for the Transnational Education Partnership between Bournemouth University and British University Vietnam. A Fellow of the Higher Education Academy, she integrates her industry experience with academic research to provide students with contemporary insights into the hospitality sector.
Education:
- PhD in Emotional Intelligence in Hospitality (Bournemouth University, 2019)
- MSc in Tourism Management (Bournemouth University, 2012)
Dr. Nguyen specializes in emotional intelligence applications within hospitality contexts, with particular focus on Vietnamese hotel workers. Her research examines how emotions, culture, and gender intersect in service delivery and how these insights can be embedded in professional development programs. She investigates national stereotypes in cross-cultural service encounters and explores what helps or hinders emotional intelligence practice in hospitality settings. Her work contributes to UN Sustainable Development Goals related to decent work, industry innovation, and reduced inequalities.
Her publication trend shows consistent focus on emotional intelligence in Vietnamese hospitality contexts since 2016, with recent work (2022-2024) expanding into national stereotypes and cross-cultural service encounters. This evolution demonstrates growing sophistication in examining cultural dimensions of hospitality service delivery while maintaining the Vietnamese context as her primary research focus.
Scientific Awards:
- Vice-Chancellor PhD Scholarship (Bournemouth University, 2014)
- Vice-Chancellor MSc Scholarship (Bournemouth University, 2010)
- Vallet Foundation Scholarship (2008)
- Fellow of the Higher Education Academy (2019)
Dr. Nguyen actively supervises PhD students and undergraduate/postgraduate dissertations in hospitality-related topics. She has received research support through Regional Studies Association membership (BU QR, 2022) and Santander Mobility Awards (2017-2018). As an external reviewer, she contributes to academic quality assurance for institutions including University of Westminster and NVAO (Netherlands and Flanders accreditation organization), and provides peer reviews for journals including Tourism Management, Cogent Social Sciences, and Annals of Tourism Research.
Her professional engagement extends to industry through ABTA membership (2023-) and previous work experience across multiple levels of the tourism and hospitality industry in the UK and internationally, which informs her teaching and research approach.
