Ian Lings

Professor Ian Lings is Head of the School of Advertising, Marketing and Public Relations at Queensland University of Technology (QUT), Australia. He holds a BSc in Chemistry from Nottingham Trent University, followed by an MBA and PhD from Aston University, UK. His research focuses on internal marketing, employer branding, service relationships, and strategic management theory, particularly exploring the firm-employee-customer triad.

Education:

• BSc in Chemistry, Nottingham Trent University, UK
• MBA, Aston University, UK
• PhD, Aston University, UK

Research interests span social and organizational psychology applied to marketing, services strategy, and service quality. His work bridges strategic management theory and practical applications in firm-market relationships.

Awards include the Chartered Institute of Marketing Research Excellence Award (2000), and Best Paper Awards at the Academy of Marketing Conference in 2004 and 2007.