معرفی
Frances-Marie Hitchen is a Lecturer at Staffordshire University's School of Justice, Security and Sustainability, specializing in Travel, Tourism, and Events Management. With over 10 years of industry experience as Cabin Crew for Thomson Airways (TUI) and 10 years of academic experience, she integrates practical insights into her teaching. Her expertise includes customer service, leadership, and sustainable tourism.
- Education: BA (Hons) International Tourism Management (Leeds Beckett University), Postgraduate Certificate in Education (PGCE) in Lifelong Learning (Staffordshire University), ILM Leadership and Management qualifications.
Research Interests: Focus on student transitions, engagement, film-induced tourism, consumer behavior, and impacts of leadership styles. She also explores employability skills and sustainable tourism practices.
- Awards & Recognitions:
- Fellow of the Higher Education Academy (FHEA)
- Whatuni Student Choice Awards 2025 for Facilities
- Whatuni Student Choice Awards 2023 for Social Inclusion
- REF 2021 Research Excellence
- Good University Guide 2023 Research Impact Recognition
Teaching & Leadership: Lectures on customer experience, professional skills, and global visitor economy. Previously served as Curriculum Leader for Travel, Tourism, and Events programs, overseeing Level 2 to Level 6 courses including HNC/HND in Tourism and Business Management.
