Fiona Lynch

Dr. Fiona Lynch is a Lecturer in the Department of Computing and Mathematics RIKON at South Eastern Technological University (SETU). She specializes in smart city frameworks, quality of service analysis, and citizen feedback mechanisms in public service transformation. Currently accepting PhD students, her research emphasizes citizen-centric approaches in urban planning and information systems development.

Education: Completed her doctoral thesis in 2008 titled "A Human-Centred Framework for Eliciting Users' Embedded Knowledge Requirements during Information Systems Development".

Research interests include leveraging citizen feedback to improve public utilities, enterprise architecture design, and human-centred system development. Recent work focuses on smart city frameworks and service lifecycle management, with publications in journals like Digital Policy, Regulation and Governance and conference proceedings such as CHIRA.

Her work demonstrates a consistent focus on bridging technology and societal needs, particularly in optimizing service delivery through participatory methods. Grants and awards are not explicitly mentioned, though her h-index of 4 reflects scholarly contribution.