Birgit Schenk

Prof. Birgit Schenk is a Professor of Information Management, eGovernment, and Organizational Behavior at the University of Applied Sciences Ludwigsburg. She leads the Competence Centre for Digital Transformation in the Public Sector at the Institute for Applied Research, collaborating with Prof. Claudia Schneider. Her academic career includes roles at the University of Applied Sciences in Kehl until 2011. She holds a PhD from the University of Hohenheim.

Her research focuses on AI/IT-supported citizen services, process reorganization, lifelong learning, and digital participation. Notable projects include studies on building permit processes, smart city frameworks, and digital maturity models for public administration. She has presented at international conferences like ECIS and HICSS.

Publications span topics like omni-channel service design, citizen expectations in digital governance, and agile methods in public administration. Her work emphasizes bridging technological innovation with practical administrative challenges, particularly in transparency and citizen-centric service delivery.