معرفی
Dilip Subramanian is a Professor at the Department of People & Organisation at NEOMA Business School, France. He teaches organizational theory, human resource management, leadership, sharing economy, and luxury management in graduate and MBA programs. He directs the MSc International Luxury Management (IMLux) program, a joint initiative with MIP Politecnico di Milano. His research focuses on work sociology in manufacturing and service sectors, particularly the impact of digital technology on public service and restaurant work organization.
- Doctorat en Anthropologie Sociale et Historique
Research Interests:
His key research areas include digitalization in the workplace, customer relations, organizational work dynamics, and frontline employee interactions. He explores how technological changes reshape service sector operations and employee roles. Recent work examines complaint management mechanisms and interdepartmental coordination in service industries.
Publications Trends:
His articles analyze frontline service work dynamics, deviant customer labeling, and virtual leadership. Recent contributions highlight organizational responses to digital transformation and employee capability development in corporate training settings.
Awards and Grants:
No specific awards or grants listed. Active in international academic collaborations through NEOMA Business School's research initiatives.
Labs/Teams:
Leads the MSc International Luxury Management program and contributes to NEOMA’s research clusters on work organization and service management.