معرفی
Dennis Nickson is Professor in Service Work and Employment at the Department of Work, Employment and Organisation, University of Strathclyde, where he has been a faculty member since 1996. He previously served as Head of Department (2008–2014) and co-directed the Scottish Centre for Employment Research (2004–2008). He is Editor-in-Chief of Employee Relations and a leading figure in research on service sector employment.
- PhD in Internationalization Strategies of Hotel Companies, University of Strathclyde (1999)
- BA in Humanities, University of Kent (1991)
His research centers on aesthetic and emotional labour, skills, employability, and human resource management in interactive service work, particularly in retail and hospitality. He is a co-developer of the influential concept of aesthetic labour with Professors Chris Warhurst and the late Anne Witz. His work explores labour market dynamics, gender inequalities, fair work, and workplace harassment, especially in low-paid service roles.
His recent publications focus on fair work frameworks, intersectional inequalities in global education sectors, and the impact of the pandemic on hospitality workers. These works reflect trends in critical HRM, service work ethics, and policy-oriented labour research.
Scientific Awards:
- Academic Fellow, Chartered Institute of Personnel and Development (CIPD), 2013
He has supervised multiple research students and led externally funded projects on topics including equal pay, recruitment in the voluntary sector, and customer abuse in hospitality. His research has influenced employment relations policy and practice, particularly in Scotland’s public and third sectors. He has also contributed to major journal editorial work and professional conferences.
He is actively involved in the Global Hospitality Research Alliance and collaborates internationally on fair work and hospitality employment issues. His work aligns with UN Sustainable Development Goals related to decent work and economic growth.
