Arturo Estrada Rodriguez

Arturo Estrada Rodriguez serves as an Assistant Professor in the Department of Operations and Data Science at the School of Business and Economics, Catholic University of Portugal (Católica-Lisbon). His academic foundation includes doctoral and master's training at University College London alongside engineering degrees from Mexico's ITESM.

His educational trajectory features:

• Ph.D. in Operations Management, School of Management, University College London
• M.Res. in Management Science, University College London
• M.Sc. in Industrial and Systems Engineering, ITESM (Mexico)
• B.Sc. in Industrial and Systems Engineering, ITESM (Mexico)

Rodriguez's research program centers on the economic dimensions of service operations, particularly how information asymmetry and customer honesty impact queueing systems. He develops game-theoretic models for priority allocation under dishonesty, revenue management mechanisms resistant to strategic misreporting, and Bayesian persuasion frameworks for delay announcements. His methodological approach uniquely blends analytical queueing theory with experimental econometrics to study human-algorithm interactions in diagnostic service environments, bridging theoretical operations management with real-world behavioral insights.

Publication analysis reveals two distinct research trajectories: a contemporary stream (2022-2025) published in Management Science and International Journal of Production Economics focusing on information economics in service operations, and an earlier body (2016-2020) developing cost engineering frameworks for product-service systems. The recent work demonstrates increasing methodological sophistication through experimental validation of theoretical models, while the foundational cost engineering research established systematic approaches for uncertainty quantification in service-product integrations.