معرفی
Angelo Bonfanti is an Associate Professor of Business Management at the University of Verona's Department of Management since 2016. He holds a PhD in Business Administration from the University of Naples 'Parthenope' (2006). His roles include Coordinator of Department Research (since 2016), President of the Teaching Committee for Business (2018–present), and General Secretary of the CUEIM Foundation (2017–present). He has coordinated courses like 'Strategic Service Management' across multiple academic years and contributed to sustainability initiatives like the 'University of Verona at the Festival of Sustainable Development'.
Research focuses on service management, entrepreneurship (especially social entrepreneurship), and customer experience design in retail/hospitality contexts. Notable achievements include the 2017 Outstanding Paper Award for 'Servicescape navigation'. He serves on editorial boards of Sinergie Italian Journal of Management and Journal of Innovation and Entrepreneurship, and has reviewed for 15+ international journals.
Teaching responsibilities span undergraduate and graduate courses in business management, marketing, and strategic service management across various campuses. Third mission activities include organizing sustainability events and contributing to policy-oriented research projects like 'Enterprise 4.0 and digital transformation for SMEs in Verona'.
Research collaborations involve studies on service quality measurement, digital transformation challenges, and the role of B Corps in driving social impact. His work bridges academic research with practical applications in hospitality, retail, and nonprofit sectors.