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Professor Janet McColl-Kennedy is a leading figure in marketing and service science at The University of Queensland's Business School. She serves as Program Lead for Innovation Pathways (FaBA) and co-founded the Service Innovation Alliance (SIA) research hub, focusing on customer experience, AI, digital transformation, and sustainability. With Fellow status in the Academy of the Social Sciences in Australia and the Australian and New Zealand Marketing Academy, she holds international recognition including Research.com's World's Best Business Scientists ranking and the Christopher Lovelock Career Contributions to the Services Discipline Award (2025). University of Queensland Business School Honorary Visiting Professor, Cambridge Service Alliance Research Collaborator, University of Cambridge Her research spans customer experience management, service ecosystems, digital transformation, and healthcare services. She has pioneered frameworks for customer value co-creation and service recovery strategies, integrating AI and behavioral science. Her 2019 paper on customer experience insights was implemented by a major B2B organization, while her work on value co-creation improved outcomes at Lutheran Community Care. Recent publications focus on AI impacts in food and beverage services, sustainable service ecosystems, and digital health interventions. She has secured over $89 million in competitive grants, including multiple ARC Linkage and Discovery Projects, and leads cross-disciplinary teams with institutions like Cambridge University and Arizona State University. 2024 - ARC College of Experts appointment 2023 - Bo Edvardsson Industry Impact in Services Award 2022 - Elected Fellow of Academy of the Social Sciences in Australia 2021 - Clarivate Highly Cited Researcher 2018 - Ranked most influential marketing academic in Australia With over 220 publications and a Google Scholar H-index of 62, she has mentored 15 PhD students and examined theses at multiple universities. Her teaching spans 30+ years across undergraduate, postgraduate, and executive programs in Australia, USA, Italy, China, and Korea, with awards for blended learning and corporate education.

• Customer Experience Management
• Service Innovation
• Digital Transformation
• +5 more

Dr. Omkar Prabhakar Dastane is a Senior Lecturer and Director of Postgraduate Studies at the Malaysia School of Business, Monash University Malaysia. He holds a PhD in Business from Curtin University and certifications including Certified Management and Business Educator (CMBE) from CABS, UK, and HRDF-approved trainer status in Malaysia. His research focuses on technological impacts on businesses, digital consumer behavior, and customer value perception, with publications in A-ranked journals like the Journal of Retailing and Consumer Services and Asia Pacific Journal of Marketing & Logistics . He has secured MYR 157,549 in research grants and received notable awards like the Best Paper Awards (2017/2018) and Emerald Literati Award (2024). Dr. Dastane has held leadership roles including Head of MBA Programs and Head of Postgraduate Studies at top-tier institutions. He actively contributes to editorial roles for journals like Arab Gulf Journal of Scientific Research and reviews for SSCI/SCIE-indexed publications. His teaching emphasizes strategic branding and services marketing, integrating AR/VR tools for immersive learning. He has also led educational visits across ASEAN countries. His research interests span metaverse applications in business, immersive technologies, and contemporary consumer behavior trends. Recent work explores AI-driven services, live-stream commerce, and digital transformation's role in achieving UN SDGs. He has advised on over 200 research projects and secured multiple teaching grants including the 2025 Learning & Teaching Grant.

• Technological Influence on Businesses
• Digital Consumer Behaviour
• Customer Value Perception
• +5 more

Dr. Carol Tan is a Senior Lecturer and Program Manager of the Master of Fashion Entrepreneurship at RMIT University's School of Fashion and Textiles. Her research focuses on fast-growth small-to-medium enterprises (SMEs), sustainable fashion practices, consumer behavior, and luxury fashion. She has been actively researching since 2003 and has contributed to peer-reviewed journals, media commentary, and industry reports. Dr. Tan holds six teaching awards, including the RMIT University Program Award for Innovation in Curricula (2013) and the 2011 Three-Minute Presentation Award. She currently supervises five PhD students. Research Highlights: Circular economy in fashion, virtual fashion consumption, blockchain in supply chains, and SME resilience. Media Engagement: Featured in ABC National Radio, The Age, Sydney Morning Herald, and industry reports on Australian fashion industry challenges. Committees: Member of RMIT's Learning and Teaching Committee (2024).

• Fashion Entrepreneurship
• Fast-growth SMEs
• Sustainable Fashion
• +7 more

Professor Ashish Sinha is a leading academic in Marketing at the UQ Business School, holding concurrent roles as Visiting Professor at the Indian School of Business and Research Fellow at the Hong Kong Polytechnic University. His career spans senior leadership in academia (e.g., Academic Dean of Executive Education at ISB, Interim Dean at UTS Business School) and industry (Vice President at IRI, Chicago). His research bridges theory and practice, focusing on digital transformation, AI-driven strategies, ESG impact analysis, and marketing analytics. He has pioneered frameworks for retail optimization, category management, and B2B innovation adoption, with over 30 journal articles in top-tier outlets like Journal of Marketing and Marketing Science . Research Impacts: Sinha’s work has transformed executive education programs (e.g., ISB’s #38-ranked custom programs) and driven research excellence at UTS. He is a serial entrepreneur, having founded two analytics firms acquired for their practical impact. His $240M Food Agility CRC participation highlights his role in agribusiness innovation. Awards include the Davidson Award and twice runner-up for the Gary Lilien Practice Award for applied marketing science. Key Research Themes: AI in Marketing, Digital Transformation, ESG Strategies, Consumer Sentiment Analysis Leadership Roles: Academic Dean (ISB), ADR (UTS), Head of Marketing (UNSW) Industry Experience: Analytics leadership at IRI, strategic consulting across sectors Grants/Partnerships: CI in Food Agility CRC ($240M), multiple ERA-recognized research collaborations. Advises on AI ethics, sustainable marketing, and global business strategy.

• Marketing Strategy
• Business Analytics
• Digital Transformation
• +5 more

Rico Piehler is a Senior Lecturer at the Department of Marketing within Macquarie Business School, Macquarie University, Sydney, Australia. His academic journey began at the University of Bremen, Germany, where he studied Business Studies and Economics before earning his Doctor of Economics and Social Sciences (summa cum laude) in 2010. Education: Doctor of Economics and Social Sciences (2010), University of Bremen Diplom-Ökonom (2005), University of Bremen Research Interests: Internal & Employer Branding Brand Communication & Social Media Marketing City Branding & Brand Competitiveness Academic-Practitioner Gap Rico's research focuses on developing robust branding frameworks with practical applications, particularly in measuring brand competitiveness and advancing internal branding strategies. His work spans academic-practitioner collaborations, with recent projects addressing the academic-practitioner gap in branding research. Rico's publications in journals like Journal of Product & Brand Management and European Journal of Marketing reflect his expertise in branding theory and practice. He emphasizes actionable insights through co-authored textbooks and practitioner-focused articles. Scientific awards include multiple Best Paper Awards at ANZMAC conferences (2018, 2021, 2023) and recognition as a Highly Commended Finalist in Macquarie University's 2023 Vice-Chancellor's Learning and Teaching Awards. He supervises PhD and Master of Research students in branding-related topics, applying a research-led teaching philosophy that combines enthusiasm with academic rigor. Rico actively contributes to academic leadership as Associate Editor for Journal of Product & Brand Management and through editorial board memberships. He collaborates with industry partners like Deutsche Post DHL and Deutsche Telekom, addressing strategic branding challenges such as brand positioning and identity development.

• Internal Branding
• Employer Branding
• Brand Communication
• +4 more

Dr. Reihaneh Bidar is a Lecturer in Business Information Systems at the University of Queensland (UQ) Business School, part of the Faculty of Business, Economics, and Law. She is also an Associate Investigator at the Automated Decision-Making and Society (ADM+S) Centre. She holds a PhD from Queensland University of Technology’s School of Information Systems. Her research focuses on how organizations manage AI, automation, and digital integration, particularly the role of human-AI hybrids in work redesign. She emphasizes mitigating negative consequences of emerging technologies while enhancing organizational readiness for AI adoption. Her teaching spans undergraduate and postgraduate Information Systems programs, including courses on Business Analytics, Enterprise Architecture, IoT Systems, and Mobile App Development. She has developed and coordinated courses that bridge theory and practice for both bachelor’s and master’s students. Dr. Bidar’s work addresses challenges in digital collaboration and value co-creation in online networks. Notable contributions include a thought-leadership report with SAP Institute for Digital Government, which classified tasks based on risk levels to redesign public sector work. These approaches were adopted by the NSW Department of Planning, Housing, and Infrastructure for invoice processing. Her research interests further explore digital collaboration dynamics, crowdsourcing challenges, and service innovation. She collaborates with industry to translate academic insights into actionable strategies for inclusive AI and sustainable digital practices.

• Artificial Intelligence
• Digital Transformation
• Work Redesign
• +5 more

Denni Arli is an Associate Professor in Marketing and Discipline Lead at the Tasmanian School of Business and Economics (TSBE), University of Tasmania. He has previously held academic positions at the University of Minnesota Duluth, USA, and Griffith University, Australia, demonstrating a strong international academic trajectory. His primary affiliation is with the Department of Marketing within the TSBE, where he contributes significantly to research, teaching, and leadership. His educational qualifications include a PhD in Marketing from the University of New South Wales, a Master of Arts in International Business from St. Mary's University of Minnesota, USA, and a Bachelor of Architecture from Petra Christian University, Indonesia. These diverse academic foundations underpin his multidisciplinary research approach. Denni Arli's research centers on critical social and ethical dimensions of consumer behavior. His principal areas of interest include Social Marketing , Consumer Ethics , Corporate Social Responsibility (CSR) , Consumer Religiosity , and Marketing Technology . He investigates how values, beliefs, and societal issues influence marketing practices and consumer decisions, particularly in contexts involving sustainability, health, and digital innovation. His work often adopts a cross-cultural perspective, engaging with collaborators from Australia, the USA, New Zealand, India, and Indonesia. His recent publications (2023–2025) reveal a consistent and impactful research agenda focused on ethical consumerism, digital marketing ethics, sustainability, and the role of religiosity in shaping consumer attitudes. Topics range from cultured meat acceptance and green marketing orientation to eWOM in tourism and privacy concerns in online advertising. These works are published in top-tier journals such as the Journal of Business Ethics , European Journal of Marketing , and Marketing Intelligence and Planning , indicating high scholarly impact and thematic coherence. Associate Editor , Marketing Intelligence and Planning (since June 2023) Editorial Review Board Member , Journal of Business Ethics, Springer (since February 2023) Denni Arli is actively involved in research supervision and grant acquisition. He currently supervises doctoral research on sustainable rural markets, cultured meat acceptance, and entrepreneurial intention among youth. He has successfully secured competitive external funding, including an Australian Research Council (ARC) Linkage Grant and grants from the Department of Foreign Affairs and Trade, supporting projects on social marketing interventions in Australia and Indonesia. These projects address pressing societal challenges such as alcohol use, obesity, tourism recovery, and sustainability education. He leads and participates in funded research initiatives, including a consultancy for the Tasmanian Greens on greyhound racing industry transition and a DFAT-funded project to equip Indonesian teachers with sustainability education tools. These engagements highlight his commitment to applying academic research to real-world policy and community outcomes.

• Social Marketing
• Consumer Ethics
• Corporate Social Responsibility
• +7 more

Dr. Anne-Marie Sassenberg is a Senior Lecturer in Marketing at the University of Southern Queensland's School of Business. She holds a BCom (1984, Pretoria), MCom (2001, Pretoria), and PhD (2015, USQ). Her research focuses on Customer Experience, Digital Marketing, and Brand Strategy. Her work spans academic journals such as Journal of Theoretical and Applied Electronic Commerce Research , Journal of Global Sport Management , and Management Review Quarterly . Key areas include recommender systems, blockchain adoption in agriculture, and nursing leadership's business acumen. She has supervised doctoral and master’s theses on topics like event legacies, cross-cultural advertising, and blockchain in supply chains. Her awarded grants and partnerships emphasize sustainability and stakeholder integration. She contributes to textbooks on integrated marketing communications and serves on editorial boards.

• Marketing Communications
• Marketing Management
• Digital Marketing
• +3 more

Dr. Fazlul Rabbanee is an Associate Professor of Marketing at Curtin University's School of Management and Marketing, within the Faculty of Business and Law. He holds a PhD in CRM from Curtin, an MBA in International Business from the University of Akron, and degrees from the University of Chittagong, Bangladesh. His research focuses on digital marketing, consumer resilience, customer engagement, and technology adoption. He has led over 15 industry projects with organizations like RAC and Pharmacy 777, and received grants totaling $900k+ in areas like climate resilience and volunteering. Dr. Rabbanee supervises HDR students across Honours, Masters, and PhD levels, with completed projects on topics like green product habits and luxury retail experiences. His teaching spans Digital Marketing Strategy, International Marketing, and Marketing Research. Awards include the 2016 School of Marketing Paper of the Year and multiple teaching excellence recognitions. He serves as Course Coordinator for Marketing postgraduate programs and has been a peer reviewer for the World Bank and journals like European Journal of Marketing (A*). Research interests include consumer digital experiences, technology adoption, and supply chain management. Notable works address envy's impact on unethical behavior, resilience in healthcare operations, and mobile commerce value frameworks. His work bridges theory and practice, emphasizing real-world applications in marketing strategy and education.

• Digital Marketing
• Consumer Behavior and Resilience
• Customer Experience and Engagement
• +4 more

Dr. Jason Pallant is a Senior Lecturer at RMIT University’s School of Economics, Finance and Marketing. His research focuses on the impact of emerging technologies on customer experience, with a particular emphasis on retail innovation, augmented reality, data privacy, and omnichannel strategies. He has authored over 20 peer-reviewed studies and consults for major retailers and industry associations globally. Academic Role: Senior Lecturer in Marketing Research Interests: Marketing Technology, Retail Strategy, Customer Experience Design Industry Engagement: Director, Knowledge Enablement at The Lumery (2023–2024) Awards: Recognized on ReThink Retail’s Global Top Retail Experts list (2023, 2024) His teaching includes postgraduate marketing research and development of new programs in Marketing Technologies. He advises on retail industry awards and has presented at conferences in Australia, Europe, and North America. Pallant’s work bridges academic research and industry practice, emphasizing practical applications of emerging technologies in retail environments.

• Marketing Technology
• Retail
• Customer Experience
• +3 more

Abhishek 'Abbey' Dwivedi is an Associate Professor in Marketing at the School of Business, Charles Sturt University (CSU). He holds a PhD in Marketing from Griffith University, a Master's in Marketing Management (First Class Honours), and a PGDM in Marketing. His teaching experience spans over seven years across Griffith University, University of Queensland, and Central Queensland University, covering courses like Marketing Strategy, Global Marketing, and Services Marketing. PhD in Marketing, Griffith University (2006-2010) Masters in Marketing Management (First Class Honours), Griffith University (2004-2005) PGDM (Marketing), Central Queensland University (Brisbane) Abbey's research focuses on brand extensions , customer equity , celebrity endorsements , and marketing capabilities , with publications in journals like the Journal of Brand Management and European Journal of Marketing . His recent work explores social entrepreneurship and mental health impacts on frontline workers , aligning with his involvement in the Aspro Workforce Wellness Research Unit and Marketing Research Group . His 15 most recent publications (2005-2025) span brand management , social media engagement , cybersecurity in agriculture , and mental health during crises . Key trends include interdisciplinary work on industrial buyers , consumer-brand relationships , and marketing innovation in SMEs . Scientific Awards & Grants: Best Paper Award (2015) Best Reviewer in Track Award (2015) Better Mental Health Program Evaluation Project (2020) Certificate of Appreciation, Society for Marketing Advances (USA) (2014) Abbey supervises higher-degree research students and serves as a peer reviewer for journals like the Journal of Retailing and Consumer Services . He is also part of the Regional Entrepreneurship Research Group and Regional Work and Organisational Resilience Sturt Group .

• Brand Extensions
• Customer Equity
• Celebrity Endorsements
• +7 more

Dr. Wei Shao is a Senior Lecturer in the Department of Tourism and Marketing at Griffith University, affiliated with the Griffith Asia Institute and Griffith Agribusiness. She holds a PhD in Marketing from Griffith University (2007) and a Bachelor of Business from Tianjin Foreign Studies University (1997). Her research bridges traditional marketing with emerging technologies like VR retailing and AI-enabled consumer engagement, focusing on digital marketing strategies, cross-cultural communication, and tourism in the Asia-Pacific region. She has secured grants totaling over $45,000, including projects on women’s empowerment in tourism and consumer choice behavior. Education: PhD in Marketing, Griffith University, 2007 Bachelor of Business, Tianjin Foreign Studies University, 1997 Research Interests: Dr. Shao explores technology-driven marketing innovations, including VR retail environments, AI applications in customer service, and the role of memes and social media in brand-building. Her work emphasizes inclusive marketing practices, intercultural dialogue, and leveraging digital media to amplify marginalized voices. Grants & Projects: "Empowering Sulawesi Women in Tourism: Innovation and Sustainable Business" ($35,000, 2025–2026) "Fun or Function: The Impact of Affect and Cognition on Consumer Choice" ($10,514, 2008–2010) Advising: Dr. Shao supervises doctoral research on topics including NFT marketing, AI chatbots in service recovery, and authentic brand experiences on social media. She has guided over 11 PhD candidates since 2009. Labs & Groups: Member of the Griffith Asia Institute and Griffith Institute for Tourism, focusing on collaborative research initiatives strengthening industry-academia ties in the Asia-Pacific region.

• Digital Marketing
• Consumer Psychology
• Tourism in Asia-Pacific
• +6 more

Professor Christine (Tini) Mathies serves as Pro Vice-Chancellor, Education at UNSW Sydney. With 18 years at UNSW Business School in roles including Senior Deputy Dean and Associate Dean, she is a recognized leader in marketing education innovation. Current strategic leadership roles Extensive academic background Recognized for educational transformation Her research focuses on services marketing with emphasis on technology integration, consumer psychology, and service experience optimization. Key areas include frontline service robots, humor in service delivery, and consumer decision-making frameworks. Recent publications demonstrate trends in service robotics , humor applications , and crowdsourcing dynamics . These works span 2014-2025 with interdisciplinary connections to psychology, technology, and business strategy. 2023 ASCILITE Innovation Award 2021 QS/Wharton Reimagine Education Award 2011 Australasian Marketing Journal Best Paper Educational leadership includes co-leading UNSW's Assessment and Feedback transformation, with focus on equitable higher education pathways . Her teaching innovations emphasize student-centered approaches and curriculum modernization.

• Services marketing
• Consumer decision making
• Capacity and revenue management
• +7 more

Dr. Farheen Javed is a Lecturer in Management at Murdoch Business School, Murdoch University, Australia. She holds a Doctor of Business Administration (2019), Master of Philosophy (2016), and Bachelor of Business Administration (2012). Her research focuses on Corporate Social Responsibility (CSR), Human Resource Management (HRM), and employee-related outcomes such as behaviors, attitudes, and engagement. She has published 14 articles in high-impact journals, including five in Quartile 1 publications, with over 1700 citations. Her work explores CSR perceptions, green HRM, leadership roles in innovation, and cultural intelligence effects on workplace behavior. Dr. Javed serves on Murdoch University's Student Appeals Committee and reviews for international journals. She has received the Murdoch International Postgraduate Scholarship (2019–2023). Her research themes include environmental citizenship behaviors, leadership-environmental linkages, and cross-cultural employee dynamics. Her articles analyze CSR-employee behavior connections, innovative work behavior drivers, and HR policies in SMEs and agricultural sectors. Education: Doctor of Business Administration, Murdoch University (2019) Master of Philosophy (MPhil), National College of Business Administration & Economics (2016) Bachelor of Business Administration, University of South Asia (2012) Her research bridges HRM strategies with organizational sustainability, emphasizing employee perceptions of CSR initiatives and leadership roles in fostering environmentally conscious behaviors. She has explored knowledge-sharing mechanisms in education sectors and CRM's role in customer loyalty. Dr. Javed's work often employs advanced quantitative methods, contributing to both theoretical and practical HRM frameworks.

• Corporate Social Responsibility
• Human Resource Management
• Sustainability
• +3 more

Dr. Jiraporn Surachartkumtonkun is a Senior Lecturer in the Department of Tourism and Marketing at Griffith University. She holds a PhD in Marketing from the University of New South Wales and has academic affiliations with the Centre for Work, Organisation and Wellbeing and Griffith Asia Institute. Her research focuses on services marketing, frontline employee wellbeing, cross-cultural studies, and consumer behavior in digital contexts. She has published in top journals like the Journal of Retailing and European Journal of Marketing , and serves on the editorial board of the Australasian Marketing Journal . Education: PhD in Marketing, University of New South Wales (Australia) Master of Marketing, Thammasat University (Thailand) Bachelor of Economics, Thammasat University (Thailand) Research Interests: Combines empirical and theoretical approaches to study customer emotions, service recovery, employee diversity, and digital marketing strategies. Recent work explores AI’s impact on workplaces and consumer engagement via TikTok and social media. Teaching: Specializes in Services Marketing, Digital Marketing, and Consumer Psychology. Holds fellowship in UK Higher Education Academy (2022). Grants & Impact: Recipient of a $15,000 Queensland grant to develop growth mindset programs for Aboriginal and Torres Strait Islander students. Leading a $100,000 project on gamified career exploration for culturally diverse female students. Collaborated on a UNDP data project analyzing regional education strategies. Awards: 2022 Best Reviewer Award - Australasian Marketing Journal UK HEA Fellowship (2022)

• Services Marketing
• Customer Emotion and Satisfaction
• Frontline Employee Wellbeing
• +4 more