Anna S. Mattila is the Marriott Professor of Lodging Management and serves as Professor-in-Charge of the Graduate Program at the School of Hospitality Management, Pennsylvania State University. Her research spans social media, service recovery, servicescape, prosocial behaviors, cross-cultural studies, and wellness in hospitality contexts. Education : B.S. and Ph.D. from Cornell University, M.B.A. from University of Hartford Mattila's work examines how emotions, cultural norms, and technological innovations like AI influence consumer decisions in hospitality. Her studies cover topics from robotic service interactions to sustainable food marketing and moral psychology in tourism. She has published extensively in journals such as International Journal of Hospitality Management and Journal of Consumer Marketing . Her recent articles focus on AI integration in hospitality, consumer trust in virtual influencers, upcycled food adoption, and the psychological effects of servicescape design. Key themes include ethical consumption, digital transformation, and cross-cultural consumer behavior. Advising : Supervised Anqi Luo's dissertation on service recovery in 2022 Mattila's office is located in 224 Mateer Building, University Park, PA. She contributes to advancing hospitality research through methodological consulting and the Penn State Biomarker Core Laboratory.
A. Michael Knemeyer is a Professor of Logistics at The Ohio State University's Max M. Fisher College of Business, where he contributes to research and teaching in supply chain management. His work focuses on supply chain relationships, risk and resilience, vendor relations, and sustainability integration. Educational Background: PhD from the University of Maryland, BSBA from John Carroll University Research Areas: Supply chain relationships, international logistics, sustainability, vendor relations, risk management Key Awards: 2013 IJPDLM Outstanding Paper Award, 2013 Bernard J. La Londe Best Paper Award Knemeyer's publications in journals like Harvard Business Review and Journal of Business Logistics explore critical themes in logistics outsourcing relationships, supply chain integration, and sustainable practices. His work often examines cross-cultural dynamics and institutional factors affecting supply chain performance. Selected Courses: Strategic Supply Chain Management, Contemporary Issues in Supply Chain Management, Logistics and Supply Chain Decision Making
Xupeng Miao is a Visiting Assistant Professor in the Department of Computer Science at Purdue University, holding the Kevin C. and Suzanne L. Kahn New Frontiers Assistant Professorship. Previously, he was a Postdoctoral Fellow at Carnegie Mellon University's Catalyst Group under Professors Zhihao Jia and Tianqi Chen. He earned his Ph.D. in Computer Science from Peking University (2022) and a Bachelor’s degree from Northeastern University. His research focuses on machine learning systems, distributed computing, and data management, with notable contributions to systems like Hetu (a distributed deep learning framework) and innovations in large language model (LLM) serving (e.g., SpotServe, SpecInfer). He has received awards including the 2024 WAIC Yunfan Award and an Outstanding Paper Award at ACL 2024. Current projects emphasize efficient systems for generative AI, including optimizing LLM training and inference on heterogeneous hardware, fault-tolerant distributed training, and scalable graph-based machine learning. He teaches CS 59200-MLS: Machine Learning Systems at Purdue and actively mentors students in PhD/MS programs and internships. Key achievements include NVIDIA Academic Awards, IEEE Micro Top Picks recognition, and leadership in international conference roles (e.g., Artifact Evaluation Co-Chair for KDD 2025 and MLSys 2025). His work bridges system design, algorithmic innovation, and hardware-aware optimizations to advance scalable AI infrastructure.
Amy Bruckman is a Regents’ Professor and Senior Associate Chair in the School of Interactive Computing at Georgia Institute of Technology. As a Fellow of The ACM and member of the SIGCHI Academy , she contributes to social computing research focusing on online collaboration, cross-cultural understanding, and content moderation. Her 2022 book "Should You Believe Wikipedia? Online Communities and the Construction of Knowledge" explores digital knowledge creation. Education: Ph.D. from MIT Media Lab (1997), B.A. in Physics from Harvard (1987) Research Affiliations: GVU Center, IRI People and Technology Her work addresses social computing challenges including: AI ethics in human-AI interaction Algorithmic bias in content moderation Epistemic justice in online communities Comparative platform analysis (Reddit, Discord, TikTok) Grassroots technology movements Recent publications examine: AI support tools for online counseling Community-driven research frameworks Racial bias mitigation in toxic language detection Designing teachable social media experiences Human trafficking intervention ethics Scientific recognition includes: ACM Fellowship SIGCHI Academy membership She has contributed to: Georgia Tech's Computing Education initiatives Research ethics frameworks for Human-Computer Interaction
Joel Goh is Associate Professor at the Department of Analytics and Operations, NUS Business School, National University of Singapore. He serves as Director of the J.Y. Pillay Comparative Asia Research Centre (under NUS Global Asia Institute) and PhD Program Director at the Institute of Operations Research and Analytics (IORA). Previously, he was Assistant Professor at Harvard Business School (2014-2017) and Visiting Scholar (2017-2022). BSc, MSc, PhD in Operations, Information, and Technology from Stanford University His research focuses on healthcare analytics (preventing health conditions, hospital operations, frailty assessment), supply chain analytics (digital business models, platform leakage), and service platform operations (hospital-at-home programs, incentive design). He co-created the Robust Optimization Made Easy (ROME) software. Recent publications analyze workplace psychological safety (2024), hospital-at-home models (2024), and platform leakage dynamics (2023). His work spans 18+ journals with 740+ citations for burnout cost studies (2022) and 606+ citations for physician well-being research (2017). Teaching Honors : 2023: Best MBA Teaching & Skinner Innovation Award 2021: NUS Annual Teaching Excellence Award 2020: Early Career Research Excellence Award & 40 Under 40 Best MBA Professors Advising & Grants : Served as PhD Program Director. Received NUS Start-Up Grant R-314-000-110-133 (2021) and Humanities & Social Sciences Fellowship (2021). Editorial roles include Associate Editor at Management Science , Manufacturing & Service Operations Management , and Senior Editor at Production and Operations Management .
Dr. Anna Dubiel is a Senior Lecturer in Marketing at King's Business School, King's College London. Her research focuses on the intersection of innovation and R&D management with international markets, particularly in emerging economies. She teaches a broad range of Marketing topics in postgraduate and executive programmes covering International Marketing and Digital Marketing. Dr. Dubiel obtained her PhD from WHU – Otto Beisheim School of Management, Vallendar, Germany, where she previously served as Assistant Professor of International Innovation Management. Her academic journey includes visiting researcher positions at Boston College, Judge Business School, and London Business School, as well as a Visiting College Research Associate position at Wolfson College, University of Cambridge in 2017. Her research expertise centers on Innovation Management , New Product Development , R&D Management , International Marketing , and Emerging Economies . Dr. Dubiel's work particularly examines how businesses can develop better products and services for consumers and businesses at the subsistence market ends. Her current research project focuses on 'Risk Management in Emerging Economies: A Marketing Perspective. The Context of Human-Wildlife Conflict (HWC) Insurance,' which studies how to reach buyers of complex new services in subsistence marketplaces and raise insurance literacy. Dr. Dubiel's publications reveal a consistent focus on innovation in emerging markets, with significant contributions to journals such as the Journal of Product Innovation Management, Industrial Marketing Management, Journal of Business Research, European Journal of Marketing, and International Marketing Review. Her work often explores frugal innovation, new product development strategies, and international market adaptation, demonstrating how businesses can succeed in resource-constrained environments while creating social impact. Her notable scientific achievements include: Highly Commended Paper Winner of the Journal of Indian Business Research (2014) Finalist for the Thomas P. Hustad Best Paper Award for the Journal of Product Innovation Management (2016) Academy of Marketing Teaching Excellence Award (2020) British Academy of Management Early Career Education Practice Award (2021) Finalist for the Academy of International Business Teaching Innovation Award (2021) HEA Fellowship (2019) Multiple Case Writing Competition awards from AESE Business School (2010, 2011) Dr. Dubiel has received research funding from several intramural grants as well as the British Academy/Leverhulme Trust. Her teaching methodology emphasizes practical application through managerial guest lectures and consulting projects conducted by students for real organizations. While she is not currently accepting new PhD students, her research group focuses on marketing financial services to first-time buyers in emerging markets, with evidence from Human-Wildlife Conflict (HWC) Micro-Insurance in Kenya.
Dr. Juan Manuel Berbel Pineda is a full Professor at the Department of Business Organization and Marketing at Universidad Pablo de Olavide, Spain. His academic work focuses on tourism economics, sustainable tourism practices, and international business strategies, particularly within the hotel industry and textile sector. Key research areas: Tourism Economics, Sustainable Tourism, International Business Strategy Affiliated with IMEGS (Innovation and Marketing for a Sustainable Global Environment) research group Doctoral Programs: Innovation, Entrepreneurship and Family Business His research explores tourism competitiveness and internationalization patterns through empirical studies on hotel chains in Latin America, fair trade impacts in emerging economies, and post-COVID-19 rural tourism development. Analysis of 15 recent publications reveals strong emphasis on structural equation modeling, cross-cultural comparisons, and market segmentation strategies. Current academic activity includes international collaborations with institutions like Massey University, Varna University of Management, and University of Mauritius. His 2020 work on Ecuadorian chia seed exports demonstrates methodology for EU market selection using 7-dimensional indicators, while his sustainable tourism studies provide frameworks for pandemic-era tourism revival through non-overcrowding strategies.
Janna Parker is a professor in the Department of Marketing at James Madison University, specializing in digital marketing, retailing, and nonprofit marketing. With a career transition from political campaigns, she focuses on social media's role in personal and professional branding. Her research examines work-personal social media boundaries, employer governance policies, and volunteerism in nonprofit contexts. Education: Bachelor's in History (California State University Sacramento), Master's (Cameron University), Doctorate (Louisiana Tech) Teaching Interests: Digital marketing education, social media strategy, nonprofit marketing Her scholarly work spans social media governance, volunteer engagement, and retail dynamics, with recent emphasis on digital marketing pedagogy and cancel culture implications. Parker has contributed to academic journals through empirical studies and conceptual commentaries. Key article trends include: Digital marketing education evolution (2024) Social media governance in corporate and nonprofit contexts (2024) Online teaching satisfaction in higher education (2022) Volunteer brand community dynamics (2020) Consumer behavior frameworks (2019) Her media appearances include expert commentary on holiday retail strategies and social media research, reflecting practical applications of her academic work.
Nicole Koschate-Fischer is Professor and holds the GfK Chair for Marketing Intelligence at Friedrich-Alexander University Erlangen-Nuremberg (FAU), where she currently serves as Dean of Research at the Faculty of Business, Economics and Social Sciences. She is spokesperson for the interdisciplinary research focus "Customer Insights" and founding director of the Experimental Lab for Business Insights Nuremberg (ELAN). Previously, until September 30, 2024, she served as spokesperson for the Institute of Marketing and head of the Master's in Marketing program. Professor Koschate-Fischer earned her doctorate and habilitation from the University of Mannheim after completing a degree in business administration and psychology. Her academic journey includes membership in the interdisciplinary Collaborative Research Center "Concepts of Rationality, Decision Behavior, and Economic Modeling" at Mannheim, along with research stays as visiting scholar at University of Florida and University of Texas at Austin. She has held professorships at Technical University of Kaiserslautern and HEC Paris, and served as visiting professor at University of Vienna and Central University of Finance and Economics in Beijing. Research Interests Professor Koschate-Fischer's research spans customer insights , digital marketing , pricing and product management , and marketing analytics . Her work investigates consumer behavior in digital contexts, brand partnerships, life event impacts on purchasing decisions, and the psychological aspects of pricing. She employs experimental research methods and mediation analysis to understand causal relationships in consumer decision-making processes. Her publication record demonstrates consistent high-impact research in leading journals including Journal of Marketing, Journal of Marketing Research, and Journal of the Academy of Marketing Science. Recent work focuses on digital communication phenomena like emoji usage in electronic word-of-mouth, conversational agent interactions, and the application of behavioral pricing principles in charitable contexts. Professional Recognition Full member of the Bavarian Academy of Sciences and Humanities Member of the Board of Academic Trustees of the Center for Advanced International Marketing Knowledge (AiMark) Editorial board member of Journal of International Marketing Professor Koschate-Fischer regularly serves as reviewer for leading international academic journals and presents her research at both academic and practitioner-oriented conferences. Her work receives funding from organizations including the German Research Foundation (DFG), and she maintains active collaborations with renowned companies across various industries. She has directed the Experimental Lab for Business Insights Nuremberg (ELAN) since its founding, creating a hub for interdisciplinary customer insights research that bridges academic rigor with practical business applications.
Dr. Wim Biemans is an Associate Professor at the Faculty of Economics and Business of the University of Groningen, specializing in Innovation Management and Marketing. He holds a PhD from Eindhoven University of Technology (1989) and has over 25 years of experience in research, teaching, and consulting. His work focuses on service innovation, B2B marketing, customer involvement in innovation, and the marketing-sales interface. He has authored over 100 peer-reviewed articles and books, including the best-selling Dutch B2B marketing textbook. His research has been recognized with awards like the Thomas P. Hustad Best Paper Award. He serves as Triage Editor for the Journal of Product Innovation Management and editorial board member for Industrial Marketing Management and Journal of Business & Industrial Marketing. Biemans teaches at the University of Groningen and multiple international institutions, including guest professor roles in Europe, Asia, and the U.S. He also designs executive programs for managerial training in innovation management and customer value creation. His recent research explores humor’s impact on creativity, digital tools in sales-marketing integration, and bridging technology-to-product development gaps. He emphasizes end-to-end value creation through intra-organizational collaboration and has published on the Valley of Death ecosystem challenges in innovation commercialization.
Erik Bohlin is a Professor at Western University's Ivey Business School in the Business, Economics and Public Policy department. He holds the Ivey Chair in Telecommunication Economics, Policy and Regulation and serves as Editor-in-Chief of Telecommunications Policy . Currently on leave from Chalmers University of Technology, he combines economic theory with telecommunications policy analysis. PhD in Economics of Technology from Chalmers University of Technology (1995) BA in Business Administration and Economics from Stockholm School of Economics (1987) Masters and Bachelor in Theology from Community Chapel College (1984-1985) His research focuses on telecommunications policy, digitalization's socioeconomic impact, broadband regulation, and technology diplomacy. He examines network effects, market entry strategies, and digital infrastructure's role in economic growth. Recent publications analyze 5G regulation, AI's societal impact, digital technology adoption strategies, and broadband's economic effects. These works span telecommunications economics, policy analysis, and technology's macroeconomic influence. Scientific Affiliation : Member of Swedish Royal Academy of Engineering Past Chair of International Telecommunications Society Teaching activities include developing and instructing graduate courses on Digital Strategy and Policy. The Chair receives funding from Ivey Business School, Bell Canada, and TELUS.
Dr. Kenan Arifoglu is an Associate Professor at the UCL School of Management. He previously held a postdoctoral position at the Ross Business School, University of Michigan (2008–2012). His education includes a PhD in Industrial Engineering and Management Sciences from Northwestern University (2012), two MSc degrees from Northwestern University (2008) and Koç University (2007), and a BSc from Koç University (2005). His research focuses on behavioral motivations in healthcare, supply chains, pricing, and entrepreneurial operations. Key projects include analyzing inefficiencies in flu vaccine supply chains and developing frameworks for high-growth startups. His work bridges operations management with practical challenges in healthcare, retail, and entrepreneurship. Recent publications address topics such as luxury brand licensing dynamics, incentive programs in healthcare systems, and the theoretical foundations of lean startup methodologies. These contributions span disciplines like marketing, operations research, and public health, emphasizing cross-sectoral applications. Dr. Arifoglu’s advising and grant activities are not detailed here. He is affiliated with the UCL School of Management and actively contributes to academic discourse through his research and teaching roles.
Prof. Mark Heitmann is a Professor of Marketing & Customer Insight at the University of Hamburg Business School. He holds a visiting appointment at Nova School of Business and Economics. His research focuses on AI-driven marketing strategies, social media analytics, brand equity, and consumer decision-making. He has held academic roles at institutions including the University of St. Gallen and Christian-Albrechts-University in Kiel before joining Hamburg in 2011. Academic Career: Holds a PhD (2004) and post-doctoral Habilitation (2007) from the University of St. Gallen. Visiting researcher at Columbia University and the Max Planck Institute for Human Development. Research Interests: Applications of artificial intelligence in marketing Social media and digital transformation Ethical consumer behavior Brand self-expression and visual design Marketing technology (MarTech) innovations Key Achievements: Over 20 peer-reviewed publications in top journals like Journal of Marketing Research and Harvard Business Review . Award-winning research includes the MSI/H. Paul Root Award and IJRM-EMAC Best Article Award. Active in translating research into scalable commercial solutions through software-as-a-service ventures. Team & Collaborations: Leads a research team including M.Sc. candidates Sammar Rath, Julia Rosada, Maximilian Witte, Tijmen Jansen, Claus Hegmann-Napp, and Magdalena Heynicke. Engages in interdisciplinary projects with industry partners.
Arno De Caigny is an Associate Professor at IÉSEG School of Management in France, specializing in Marketing Analytics. He holds a Ph.D. in Sales and Marketing from the University of Lille and Masters in Economics/Mathematics and Finance from Ghent University. His professional experience includes work as a Business Analyst at Deloitte. His primary research interests include customer churn prediction, AI applications in marketing, explainable AI for business, and life event-based marketing. He develops advanced machine learning models for customer behavior prediction and retention strategies. De Caigny's recent publications demonstrate strong focus on developing interpretable machine learning models for business applications, particularly in customer churn prediction and financial decision support. His work increasingly incorporates deep learning and natural language processing techniques.
Daniel Adelman is the Charles I. Clough, Jr. Professor of Operations Management at the University of Chicago Booth School of Business. He joined the faculty in 1997 after completing his PhD in industrial engineering and operations research at Georgia Tech. Adelman is a leading expert in Business Analytics and Management Analytics, helping companies deploy data and decision analysis to build world-class strategic and tactical management capabilities. Adelman received his PhD in industrial engineering and operations research in 1997, along with a bachelor's degree in industrial engineering and a master's degree in operations research, all from the School of Industrial and Systems Engineering at the Georgia Institute of Technology. Daniel Adelman's research focuses on applying analytical models to solve complex business problems across multiple industries. He has worked with firms from diverse sectors including internet services, chemical distribution, airlines, third party logistics, fiber-optics manufacturing, semiconductor manufacturing, oil, and healthcare. His research integrates real-world data with analytical models to bring structure and discipline to decision and control processes, enabling firms to achieve higher profits with lower risk. Adelman's recent work has concentrated heavily on healthcare analytics, where he leads the Healthcare Analytics Laboratory at Chicago Booth. This lab works with teams of doctoral and MBA students on projects with major healthcare institutions to optimize clinical, operational, and financial outcomes. His research spans foundational operations research including approximate dynamic programming, inventory theory/supply chain management, and revenue management/pricing optimization, as well as examining the linkage between operational performance metrics and financial performance of firms. Adelman's publications show a clear trend toward increasing focus on healthcare applications while maintaining strong theoretical foundations in operations research. His earlier work focused more on general operations management problems like inventory control and supply chain optimization, while his recent publications demonstrate a strategic shift toward healthcare analytics, particularly examining surgical team dynamics, hospital performance metrics, and resource allocation during public health emergencies like the COVID-19 pandemic. George B. Dantzig Prize (1998) for the best dissertation in operations research and management sciences that is innovative and relevant to practice Adelman regularly advises doctoral and MBA students through the Healthcare Analytics Laboratory at Chicago Booth. He has served as Associate Editor for Management Science, currently serves as Associate Editor for Manufacturing and Service Operations Management, and is the Area Editor for Operations and Supply Chain at Operations Research. His industry collaborations include significant projects with Akamai on internet pricing, with GE Global Research Labs on the electricity smart grid, with BP on gasoline supply contract portfolio optimization, and with Symantec on software release planning. Adelman leads the Healthcare Analytics Laboratory at Chicago Booth, which brings together interdisciplinary teams of doctoral and MBA students to work on a portfolio of projects with major healthcare institutions. The lab focuses on optimizing clinical, operational, and financial outcomes through advanced analytics and decision modeling.
