Arno De Caigny is an Associate Professor at IÉSEG School of Management in France, specializing in Marketing Analytics. He holds a Ph.D. in Sales and Marketing from the University of Lille and Masters in Economics/Mathematics and Finance from Ghent University. His professional experience includes work as a Business Analyst at Deloitte. His primary research interests include customer churn prediction, AI applications in marketing, explainable AI for business, and life event-based marketing. He develops advanced machine learning models for customer behavior prediction and retention strategies. De Caigny's recent publications demonstrate strong focus on developing interpretable machine learning models for business applications, particularly in customer churn prediction and financial decision support. His work increasingly incorporates deep learning and natural language processing techniques.
Leena Aarikka-Stenroos is a Professor at Tampere University, leading the Research Centre for Managing Circular Economy (ManCE). She holds a Doctor of Science degree in Economics and Business Administration from Turku School of Economics (2011). Her research focuses on circular economy innovation, business models, sustainability transitions, and value creation mechanisms. She has pioneered studies on catalysts for circular economy ecosystems, B2B customer referencing, and the role of digital technologies in enabling circular value chains. Academic Qualification: PhD in Economics and Business Administration (Turku School of Economics, 2011) Roles: Head of Research Centre for Managing Circular Economy, Tampere University Research Interests: Circular Economy, Sustainability, Business Models, Innovation Management, Value Creation Her work contributes to UN Sustainable Development Goals, particularly addressing climate action and responsible consumption. Key contributions include frameworks for circular business model innovation and stakeholder engagement strategies in sustainability transitions. She has received prestigious awards such as the Alex Gofman Award (2016) and multiple best paper recognitions. Her research spans industries like construction, textiles, and healthcare, emphasizing cross-sector collaboration. Recent articles explore emotional dynamics in innovation, ethical value co-creation, and AI-driven value creation in B2B contexts. She actively collaborates internationally, contributing to conferences and editorial boards. Her work bridges theoretical insights with practical business strategies for environmental sustainability.
Professor Janet McColl-Kennedy is a leading figure in marketing and service science at The University of Queensland's Business School. She serves as Program Lead for Innovation Pathways (FaBA) and co-founded the Service Innovation Alliance (SIA) research hub, focusing on customer experience, AI, digital transformation, and sustainability. With Fellow status in the Academy of the Social Sciences in Australia and the Australian and New Zealand Marketing Academy, she holds international recognition including Research.com's World's Best Business Scientists ranking and the Christopher Lovelock Career Contributions to the Services Discipline Award (2025). University of Queensland Business School Honorary Visiting Professor, Cambridge Service Alliance Research Collaborator, University of Cambridge Her research spans customer experience management, service ecosystems, digital transformation, and healthcare services. She has pioneered frameworks for customer value co-creation and service recovery strategies, integrating AI and behavioral science. Her 2019 paper on customer experience insights was implemented by a major B2B organization, while her work on value co-creation improved outcomes at Lutheran Community Care. Recent publications focus on AI impacts in food and beverage services, sustainable service ecosystems, and digital health interventions. She has secured over $89 million in competitive grants, including multiple ARC Linkage and Discovery Projects, and leads cross-disciplinary teams with institutions like Cambridge University and Arizona State University. 2024 - ARC College of Experts appointment 2023 - Bo Edvardsson Industry Impact in Services Award 2022 - Elected Fellow of Academy of the Social Sciences in Australia 2021 - Clarivate Highly Cited Researcher 2018 - Ranked most influential marketing academic in Australia With over 220 publications and a Google Scholar H-index of 62, she has mentored 15 PhD students and examined theses at multiple universities. Her teaching spans 30+ years across undergraduate, postgraduate, and executive programs in Australia, USA, Italy, China, and Korea, with awards for blended learning and corporate education.
Sascha Struwe serves as a Postdoctoral Researcher at Aalborg University Business School within the Faculty of Social Sciences and Humanities, actively contributing to the International Business Research Group. Based at Fibigerstræde 11 in Aalborg Øst, Denmark, Struwe operates at the intersection of service innovation theory and business practice with international focus. Research expertise centers on service innovation , value co-creation , and digital servitization , particularly examining B2B contexts and open banking ecosystems. Work consistently explores institutional influences through German-Chinese case studies, addressing how cultural and regulatory frameworks shape service design. Recent trajectories reveal evolution from foundational service design challenges (2019-2021) toward digital transformation implications (2022-2023), with emphasis on value co-destruction mechanisms in financial ecosystems. Struwe led the PhD project Innovating the Invisible and Intangible: Value Creation in B2B service (2018-2021) investigating co-creation capabilities across industrial sectors. Academic engagement includes conference participation at EIBA and CICALICS events, plus a visiting researcher appointment at Fudan University's Nordic Centre (2019-2020). Current work continues through the International Business Research Group, focusing on digital literacies and service ecosystem resilience.
Alok Gupta holds the Curtis L. Carlson Chair in Information Management at the Carlson School of Management, University of Minnesota . He is a Professor in the Department of Information and Decision Sciences , with a career spanning over 25 years. From 2006–2014, he served as Department Chair, and as Senior Associate Dean of Faculty, Research and Administration until 2024. Education: BS, Mining Engineering (1988), Institute of Technology, Banaras Hindu University MS, Mine Electrical Systems (1991), Pennsylvania State University PhD, Management Science and Information Systems (1996), University of Texas-Austin His research focuses on Economic Engineering of systems , emphasizing participant incentives in transactional systems such as the Internet, real-time databases, B2B systems, e-commerce, and Human-AI collaboration. He has published over 90 journal articles, including 50+ in premier journals like Management Science , Information Systems Research , and MIS Quarterly . Recent publications highlight trends in experimental economics , online auctions , information feedback mechanisms , and smart market design . His work bridges information systems , economic modeling , and artificial intelligence . Scientific Awards: NSF CAREER Award (2001) INFORMS ISS Design Science Award (2012, 2011) INFORMS ISS President’s Service Award (2021) INFORMS ISS Practical Impacts Award (2021) AIS Impact Award (2020) AIS Fellow (2016) INFORMS ISS Distinguished Fellow (2014) AIS LEO Award (2021) INFORMS Fellow (2024) He has served as Publisher of MIS Quarterly (2005–present), Editor-in-Chief of Information Systems Research (2017–2022), and in editorial roles for Management Science , ISR , and Journal of MIS . His teaching spans Human-AI collaboration , computer networking, electronic commerce, and decision support at all academic levels.
Jochen Wirtz is the Vice Dean of MBA Programmes and Professor of Marketing at the National University of Singapore (NUS Business School). He holds a Ph.D. in services marketing from the London Business School and has held leadership roles, including founding director of the UCLA–NUS Executive MBA Programme and member of the NUS Teaching Academy. His research focuses on service management, intelligent automation, AI, and corporate digital responsibility. A globally recognized authority, he has authored over 20 books, including Services Marketing: People, Technology, Strategy (9th ed.) and Intelligent Automation , with translations in 26+ languages. His awards include the Christopher Lovelock Career Contributions Award (AMA) and the Academy of Marketing Science’s Outstanding Marketing Teacher Award. He advises international firms like Accenture and KPMG and is involved in start-ups such as Dataswyft and TranscribeMe. His work emphasizes ethical AI, service robots, and cost-effective excellence, contributing to both academic research and industry practice. Wirtz’s research spans service robots, platform economies, and luxury services. His recent studies explore generative AI’s impact on service encounters, corporate digital responsibility, and B2B customer experience strategies. He actively engages with industry through consulting, keynote speaking, and executive education.
Timo Rintamäki is an Associate Professor at the Faculty of Management and Business , Tampere University . His research focuses on customer value creation, service ecosystems, and retail innovation, with particular expertise in co-creation, sharing economy platforms, and digital transformation. Research Themes : Customer Value Propositions, Service Ecosystems, E-Commerce, Co-Creation, Retail Experience Design Key Sectors : Retail, Healthcare, Social Media, Public Services Timo’s recent work explores sustainable value creation through collaborative platforms, analyzing customer behavior in online return processes, and optimizing value orchestration in multi-channel environments. His studies span both academic and practical perspectives, including policy implications in healthcare and innovation in consumer cooperatives. His scholarly contributions include frameworks for service experience management, insights into customer data utilization, and models for value co-creation across digital and physical touchpoints. While no specific scientific awards are listed, his interdisciplinary research bridges service science, marketing, and organizational behavior.
Robert Winter is a Full Professor of Business IT at the University of St. Gallen (HSG), Switzerland, and Director of the Institute of Information Management (IWI-HSG). He serves as Founding Director of HSG’s Executive MBA in Business Engineering and has led the School of Management’s Doctoral Program. His roles include Vice Editor-in-Chief of Business & Information Systems Engineering and current editorial board membership at MIS Quarterly Executive. Education M.Sc. Business Administration (1984), Goethe University, Frankfurt M.Sc. Business Education (1986), Goethe University, Frankfurt Ph.D. in Social Sciences (1989), Goethe University, Frankfurt Venia legendi (1995), Goethe University, Frankfurt Research Interests Focuses on Design Science Research, Enterprise Architecture Management, and governance of digital platforms. His work explores methodologies for collaborative innovation, data-driven transformation, and complexity management in large-scale systems. Key areas include enterprise transformation steering, data mesh adoption, and agile methodologies in public-sector contexts. Key Contributions Developed frameworks for enterprise architecture governance and digital platform ecosystems Authored influential papers on design science methodology and simulation-based research Recipient of AIS Senior Scholars’ Global Best Paper Award (2017) and Herbert A. Simon Award (2022) Professional Roles President of the School of Management Doctoral Program Member of editorial boards for leading journals (e.g., European Journal of Information Systems) Leadership in professional associations: VHB Board (2011–2014), AIS Swiss Chapter President (2012–2016)
Professor Thanos Papadopoulos is a faculty member at the University of Kent , serving as Deputy Dean and Head of the Department of Analytics, Operations & Systems. He is affiliated with the Centre for Logistics and Sustainability Analytics (CeLSA) . PhD : Warwick Business School, University of Warwick MSc : Informatics, Athens University of Economics and Business Diploma : Computer Engineering and Informatics, Patras University His research focuses on Operations and Information Management , with emphasis on digital technologies in supply chains , resilience , and sustainability . Recent work explores AI, metaverse, and data-driven strategies. He has authored 150+ peer-reviewed publications and collaborates with journals like British Journal of Management as Associate Editor. Awards include Stanford's Top 2% Researchers and Clarivate Highly Cited distinctions. Professor Papadopoulos supervises students in supply chain management , big data , and sustainability . His projects address geopolitical disruptions and digital transformation in manufacturing and retail.
Dr. Florian Urmetzer serves as Associate Teaching Professor and founding Director of the Ecosystems, Platforms & Strategy (EPS) Research Group at the University of Cambridge's Institute for Manufacturing (IfM). His expertise centers on strategy formulation tools for business ecosystems and platforms within manufacturing and services sectors. He teaches the Business Ecosystem Strategy course and leads IfM Engage consultancy projects for clients including IBM, ATOS, ABN-AMRO, CEMEX, Pearson Education, Leonardo rescue helicopters, and the NHS. Urmetzer holds a distinction MSc in Network Centred Computing and PhD from the University of Reading's School of Systems Engineering. His doctoral research developed real-time usability evaluation methods for distributed collaborative environments. Academically, he has been a visiting researcher at Barcelona Supercomputing Center and Politecnico di Milano. His research investigates industrial ecosystems from strategic and managerial perspectives, encompassing supply chains, digital platforms, and business ecosystem dynamics. This work has been published in leading journals including Journal of Business Research, European Journal of Information Systems, and Journal of Service Research. Analysis of his recent publications reveals dominant trends in technological sovereignty, platform ecosystem governance, and manufacturing relocation strategies. Prior to Cambridge, Urmetzer gained extensive industry experience as a consultant at Accenture in Zürich, Senior Researcher at SAP labs, and roles at Volkswagen AG, Gartner Inc., and IBM. He currently leads the EPS Research Group, which develops frameworks for organizations navigating complex industrial ecosystem dynamics.
Dr. Matteo Montecchi is a Senior Lecturer (Associate Professor) in Marketing at King’s Business School, King’s College London, where he also serves as Theme Lead for Sustainable Consumption at the Centre for Sustainable Business and Programme Director for the Strategic Marketing (Open Executive) programme. He teaches core modules such as Consumer Behaviour, Digital Marketing, and Research Methods, and leads executive education initiatives. Previously, he was a Senior Lecturer at the London College of Fashion, University of the Arts London, and has held visiting positions at Milan Politecnico, Università Cattolica del Sacro Cuore, and Università Federico II. Montecchi earned his PhD in Marketing from King’s College London, an MRes in Marketing from Birkbeck College, an Executive Master in Marketing and Sales from SDA Bocconi and ESADE, and a Bachelor’s in Business Economics from the University of Modena and Reggio Emilia. He also holds a PgCert in Academic Practice and is a Fellow of the Higher Education Academy (FHEA). His research focuses on the digital transformation of marketing, particularly the role of artificial intelligence and blockchain in enhancing transparency and trust. He investigates ethical engagement with diverse consumer groups, inclusion, and corporate responsibility, with a special interest in marginalized communities. His work integrates consumer behavior, digital interactions, and decision-making with technological innovation, offering actionable insights for sustainable and responsible business strategies. The most recent 15 publications reflect a strong trend in AI in retail, brand transparency, consumer trust, ethical data use, voice technologies, and social sustainability. His research spans journals in marketing, psychology, interactive marketing, and business ethics, demonstrating interdisciplinary impact. Scientific Awards: KingsCAT: Capture and Analysis Tool for Social Media Research at King’s College London (2024) – Recognized as part of a collaborative team for advancing digital research infrastructure and media analysis. Montecchi is actively involved in PhD supervision and is accepting new students. He has led research projects using social media analytics (KingsCAT) and has contributed to strategic debates on grand challenges in marketing. His work connects academic research with real-world managerial applications, particularly in digital strategy and ethical innovation. He is a key contributor to interdisciplinary research through tools like KingsCAT, which supports collaborative social media analysis, and his publications often involve co-authorship with experts in data science, psychology, and organizational behavior.
Tridas Mukhopadhyay is the Deloitte Consulting Professor of e-Business at Carnegie Mellon University's Tepper School of Business, where he has served on the faculty since 1986. His academic journey at CMU progressed from Instructor of Information Systems (1986-1987) to Assistant Professor (1987-1993), Associate Professor (1993-1997), Professor (1998-present), and Deloitte Consulting Professor of e-Business (2000-present). He also served as Director of the MS in Electronic Commerce program from 1999-2004. Ph.D. in Computer and Information Systems, University of Michigan–Ann Arbor, 1987 M.B.A. in Computer and Information Systems, Indian Institute of Management Calcutta, 1981 B. Tech. in Electrical Engineering, Indian Institute of Technology Kharagpur, 1978 Professor Mukhopadhyay's research spans multiple critical areas in information systems and technology management. His work on strategic IT use examines how organizations derive business value from information technology investments. He has conducted extensive research on business-to-business commerce, particularly focusing on e-procurement systems, web-based marketplaces, and electronic intermediation models. His cybersecurity research investigates the economic aspects of cyber security, including liability mechanisms and patch release strategies. In software engineering, he has studied productivity, quality metrics, and offshore software development contracts. His most recent publications reveal several key trends in his research trajectory. There's a growing focus on digital platform economics, examining advertising models, virtual currency systems in gaming, and sharing economy dynamics. His work increasingly incorporates behavioral aspects, studying how users respond to personalized content and how backers exert control in crowdfunded projects. Methodologically, his research employs sophisticated analytical approaches including hierarchical Bayesian models, structural equation modeling, and natural experiment designs. CART Research Frontier Award, Carnegie Mellon, 2005 Distinguished Ph.D. Alum, Michigan Business School, 2004 Best Paper, International Conference on Information Systems, 2001 Best Paper, MIS Quarterly, 1995 Xerox Research Chair, Tepper School of Business, 1988-1989 Information Systems Society Distinguished Fellow, 2012 Professor Mukhopadhyay has served on numerous editorial boards including Information Systems Research (1994-2003), Management Science (1999-2003), and MIS Quarterly (1997-1999), demonstrating his significant contributions to the field. His consulting work with major organizations including Alcoa, Chrysler, Ford, General Motors, IBM, and governmental agencies like the United States Post Office and Pennsylvania Turnpike has provided practical insights that inform his academic research. He has been actively involved in university governance through committee service including the Business Technology Faculty Search Committee and the CMU Faculty Senate. His research has been supported through various industry partnerships and academic grants, though specific grant details aren't provided in the source material. His teaching focuses on Business Computing and Strategic IT courses, reflecting his expertise in both foundational information systems concepts and strategic applications of technology in business contexts.
Xinlin Tang is an Associate Professor at the College of Business, Florida State University (FSU), and serves as Doctoral Coordinator for the Management Information Systems (MIS) Ph.D. program. She teaches core and elective IS courses at both undergraduate and graduate levels, including information technology management and IT project management. Education : Ph.D. in Computer Information Systems (Georgia State); M.S. in MIS (University of South Carolina); M.A. in English Literature (Beijing Foreign Studies University); B.S. in Architecture (Tsinghua University). Her research focuses on the intersection of information system strategy and interorganizational relationship management . Key themes include IT-enabled governance, innovation, knowledge management, and digital intermediation. She has published in top journals such as Information Systems Research , Journal of Operations Management , and IEEE Transactions on Engineering Management . Selected publications highlight her work on IT-enabled business models, supplier portfolio dynamics, structural embeddedness in B2B networks, and e-procurement innovation. Her research often bridges theoretical frameworks with empirical validation in digital transformation contexts. Scientific Awards : Co-PI for NSF China Junior Faculty Research Grant ($26,000) Winner of 2006 Harriet Fulbright Dissertation Grant ($10,000) Nominated for FSU Teaching Award (2008, 2011) She has contributed to the academic community through editorial reviews and curriculum development for MIS programs.
Dr Wasim Ahmad is a Lecturer in Marketing at the Department of Marketing, Lancaster University Management School (LUMS), having joined the institution in January 2024. His prior academic appointments include Monash University, Florida State University, Teesside University, and Fujian University of Technology, where he conducted research, taught undergraduate/postgraduate modules, and led curriculum development. Education: Ph.D. in Marketing, University of International Business and Economics PostDoc, Florida State University Research Interests: Dr Ahmad investigates consumer behaviour with emphasis on negative emotions (brand hate, betrayal) and extreme responses to brands across cultural contexts. His work spans sustainability-oriented innovation in B2B firms, eco-brand strategy, and cross-cultural CSR implementation—particularly during crises like the pandemic. He employs quantitative methodologies including experimental designs and meta-analysis, frequently examining digital marketing phenomena such as virtual influencers, travel apps, and dark patterns in online interfaces. Publication Trends: His 2023-2025 output reveals concentrated research on brand hate consequences in B2B relationships, sustainability innovation linked to triple-bottom-line performance, and cross-cultural digital behaviour (e.g., social media addiction, travel app usage). Key journals include Journal of Business Research , Industrial Marketing Management , and Annals of Tourism Research , demonstrating interdisciplinary reach across marketing, sustainability, and tourism. Scientific Awards: No specific awards, prizes, or fellowships mentioned in source materials Advising and Grants: Dr Ahmad actively supervises PhD candidates in green marketing topics (product sustainability, eco-brand orientation) using quantitative approaches. He teaches core modules including International Marketing (MKTG101), Strategic Marketing (MKTG301), and Marketing Research (MKTG212). No grant funding details were provided in the directory. Labs and Teams: No dedicated research labs or teams specified in current affiliation Collaborative work evident in B2B sustainability studies with international co-authors
Dr. Roger Moser is a Senior Lecturer at Macquarie University's Department of Management Innovation, Strategy and Entrepreneurship Research Centre. He also holds adjunct roles at the Indian Institute of Management Udaipur (since 2012) and the University of St. Gallen (since 2012). His research focuses on Decision Intelligence, Strategic Management, and International Management, particularly exploring how executives leverage data (small/big) to enhance decision-making frameworks. He has over 99 publications since 2005, with notable works in journals like Journal of Service Research and Journal of Business Research . Dr. Moser holds a Dr. rer. pol. from EBS European Business School (2006) and a lic. oec. HSG (MSc) from the University of St. Gallen (2003). His research interests include Decision Model Innovation, Social Capital in emerging markets, and strategic alignment in supply chains. He has conducted impactful studies on access-based services in India, supplier integration in China's automotive sector, and humanitarian logistics using satellite data. His recent work emphasizes technology integration in B2B value creation, decision frameworks for uncertainty reduction (e.g., in agriculture and disaster management), and AI-driven expert systems. He has presented at global forums on topics like digital transformation and decision intelligence applications, contributing to both academic and practitioner discourse. External Roles: Adjunct Professor of Business Policy, Indian Institute of Management Udaipur Titularprofessor / Permanent Lecturer, University of St. Gallen Notable impacts include a project providing clean drinking water in India through access-based solutions, recognized for quality-of-life and societal contributions. His research has been cited over 1,666 times with an h-index of 21.
