Tian Heong Chan

Tian Heong Chan is an Associate Professor at Emory University's Goizueta Business School in the Information Systems & Operations Management department. His research and teaching focus on new product/service development, team collaboration, and technology operations.

• Education:
  • PhD in Technology and Operations Management, INSEAD
  • MS in Management Science and Engineering, Stanford University
  • BS in Mechanical Engineering, UC Berkeley

His work investigates:

• Collaboration dynamics in diverse settings (product design, problem-solving, customer-supplier co-production)
• Novelty emergence in design processes (exaptation, computer vision similarity metrics)
• Team composition effects on invention value (expertise similarity, gender diversity, cohesion)

Recent publications analyze:

• Exaptation in IKEA hacks
• Voting protocols in FDA advisory committees
• Style evolution in product design
• Free-rider problems in medical equipment maintenance