Susanna Zlotnikov

Susanna Zlotnikov is an Assistant Teaching Professor and Online Program Director at Carnegie Mellon University's Integrated Innovation Institute. She holds a Master’s in Design from CMU’s School of Design (2015) and a BA in Political Science from the University of Pittsburgh (2011). Her role involves developing and directing online educational programs while teaching courses focused on service design frameworks and customer-centric innovation.

Education:

• Master of Design, Carnegie Mellon University School of Design (2015)
• Bachelor of Science in Political Science, University of Pittsburgh (2011)

Her research interests emphasize analyzing and designing for complex workflows, blending social and technical contexts to shape impactful services and experiences. With over a decade of teaching experience across disciplines—from Pilates to design—she specializes in pedagogical approaches that bridge diverse fields.

Though no specific grants or labs are detailed, her work focuses on advancing experiential learning and digital program development within service innovation ecosystems.