Dan Gorchynsky

Dan Gorchynsky is an Adjunct Professor at Carnegie Mellon University's Human-Computer Interaction Institute (HCII), School of Computer Science. He also serves as a Product Manager at American Eagle Outfitters, leading cross-channel initiatives focused on aligning customer needs with business objectives. His professional background spans UX design, brand strategy, and service innovation.

Education:

• Master’s in Arts Management, Carnegie Mellon University (2012)
• MBA, University of Pittsburgh (2020)

Research & Teaching: Co-teaches Digital Service Innovation courses, emphasizing human-centered design frameworks, journey mapping, and prototyping to solve complex digital challenges. His work integrates service design principles with user-centric solutions in retail and digital spaces.

Industry Experience: UX Architect at American Eagle Outfitters (2012–present), Brand Strategist/UX Designer at Agency 1903, and cross-functional collaboration leadership.