معرفی
Sofia Kalakou is an Assistant Professor in the Department of Marketing, Operations and General Management at ISCTE Business School, where she teaches operations management across undergraduate, graduate, and postgraduate programs. She also serves as Director of the Industrial Management and Logistics degree program. Her research focuses on urban and air transport planning, technology integration in operations, sustainable practices, and performance evaluation. She coordinates four EU-funded projects on operations management and new technologies.
Dr. Kalakou holds a doctorate and master’s in Transport Systems from ISCTE, a civil engineering diploma, and prior experience as a transport and mobility consultant. Her work bridges academic research with practical applications, addressing challenges like airport terminal optimization, drone delivery systems, and gender-sensitive mobility policies. She has published extensively on topics ranging from lean six sigma applications in telecom repair to SWOT analysis of Greek seaplane operations.
Her funded projects emphasize sustainable transport solutions and capacity-building for local authorities implementing MaaS and smart mobility initiatives. Key contributions include frameworks for setting transport sustainability targets and analyzing passenger behavior in airports through activity-based modeling.
