Sally Giles

Dr. Sally Giles is a Research Fellow at the NIHR Greater Manchester Primary Care Patient Safety Translational Research Centre, University of Manchester. With over 12 years' experience in health services research, she specializes in quality and safety improvement across primary and mental healthcare settings.

Her methodological expertise includes:

• Qualitative methods (interviews, focus groups, observation)
• Survey design and implementation
• Delphi techniques and co-design approaches

Key research areas focus on:

• Patient safety incident reporting systems
• Safety in care transitions and discharge processes
• Mental health crisis resolution
• Electronic health records and e-consultations
• Patient involvement in safety initiatives

Recent work examines GP workforce challenges, psychological safety in mental health teams, and co-designed safety solutions for vulnerable populations. She leads studies funded by NIHR including the evaluation of diabetes care platforms and care home safety interventions.