معرفی
Ronni Decker serves as an Instructor at the University of Kansas, contributing to professional development programs including the Heartland Certified Public Manager (CPM), Leading EDGE, and Supervisory Leadership Training (SLT) initiatives. Concurrently, she holds a full-time position with the City of Olathe, Kansas, where she develops and implements customer experience strategies for public sector service delivery.
Her educational qualifications include:
- Bachelor’s Degree in Business Administration from Ottawa University-Kansas City
Decker specializes in public administration with emphasis on customer-centric transformation in government services. Drawing from 19 years at Sprint (marketing, operational support, and global training design for 50,000+ agents) and 8 years in Olathe's public sector, she integrates technological innovation with operational efficiency to optimize citizen touchpoints. Her work focuses on replicating superior customer experiences through process redesign while maintaining alignment with evolving public expectations.
Professional engagements include liaison duties between City of Olathe and Olathe School District for the Adopt a School program, alongside active participation in the Olathe School Foundation Women’s Giving Circle.
